Royal Palm Resort and Spa

Lovely stay here. Breakfast buffet was amazing and the sleep at night listening the sea waves is just so comforting. Good amount of activities happening around the bar too so don't really need to travel out. There are also shops on the ground floor. Oh and I had never fried octopus before but the one served in the restaurant was so nicely made.

Arrived at 10pm after flight delayed and sitting on plane for a hour before we took off then got transfer another hour sitting on coach . Eventually got to hotel lovely room although aircon poor have better aircon at home ! Offered tuna salad and one bottle of water small between us - don’t like fish so awful start to what was a short trip away in the sun No atmosphere at this hotel no sounds of laughter no smiles from staff or guests Food good and we did enjoy our holiday pools lovely Didn’t appreciate the charge for pool towels and water in our room I work in a hotel myself and we have never charged our guest for water in room everyday Never ever been charged to change a pool towels Would I come back no the tui palace Jandia and tui calypso much more friendly and accommodating

Our recent stay at the Royal Palm was extremely disappointing. We have stayed here before, but unfortunately the service and overall condition of the hotel have declined significantly.

For the first two nights, the noise from the bar was so loud that it felt like it was inside our room. After calling reception on the first night, we were told there was nothing they could do. The following morning, I went to reception to complain in person and was told we couldn’t be moved until the next day, meaning we had to endure another sleepless night with the loud music.

When it was finally time to change rooms, we were told our new room wasn’t ready. We had to pack all of our belongings and leave them in a storage room while we waited to be contacted. After waiting all day, it got to 6pm and we still hadn’t heard anything, so I had to go back to reception myself to ask if our room was ready. I don’t think it’s acceptable that I had to chase the hotel for an update.

To make matters worse, our new room had twin beds instead of the king bed we had requested. Reception assured us the beds would be joined together while we were out. We spent time by the pool and then went out for dinner, yet when we returned, nothing had been done. I had to make a third trip to reception before the issue was finally resolved.

The food was also very inconsistent. Dishes would appear one evening and then disappear the next because they hadn’t prepared enough. The most concerning issue was at the buffet, where I was served three slices of turkey, two of which were completely raw underneath. I reported this to a waiter, who mumbled something in Spanish, but nothing appeared to be done about it. Serving raw poultry is a serious health and safety concern and should have been treated as such.

The hotel’s condition has also deteriorated. It looks tired and poorly maintained, with damaged ceilings and signs of neglect throughout the property. It’s clear that maintenance is not being kept on top of.

What was most frustrating was the lack of ownership from the staff. Whenever we raised concerns or were asked how our stay had been, the response was simply, “We’ll ask a manager about it. ” We heard this more than once, but nothing ever came of it.

Overall, this was a very disappointing experience. Between the noise, poor organisation, lack of communication, food safety concerns, and the deteriorating condition of the hotel, I cannot recommend staying here. I sincerely hope the management addresses these issues, as the hotel has the potential to be much better than what we experienced.