- Fuerteventura Holidays
- Costa Calma
- SBH Crystal Beach
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SBH Crystal Beach
Spain, Europe
Costa Calma
The SBH Crystal Beach Hotel & Suites - Adults only, is a 4 star hotel designed for those looking for tranquillity and relaxation in their vacations. This hotel for over 18s has an excellent location, located on the first line of one of the best beaches of Fuerteventura, for its white sand and the transparency of its waters, the beach of Costa Calma, is the ideal place to spend a dream vacation. Also, this hotel offers you to taste an exquisite gastronomy near the sea in its two restaurants and to complement it with a wide range of drinks on the terrace with privileged views towards the beach where you will be able to enjoy Balinese beds, and all this in a unique environment. This hotel has direct access to the beach. The SBH Crystal Beach Hotel & Suites has 173 spacious rooms, divided into Double Standard, Double Sea View, Double Sea Front View and Suites, all fully equipped and where every detail is taken care of to ensure relaxation and comfort of guests. The hotel has rooms adapted for people with reduced mobility. All rooms have a private terrace with sun loungers, satellite TV, direct telephone, fridge, safe with charge, WIFI with charge, Air Conditioning and complete bathroom with hair dryer and magnifying mirror. Amenities service included with daily replacement. The gastronomic offer includes an excellent variety of foods and beverages according to your expectations, therefore has a wide service of Gastromogy. In the main restaurant, you will be able to enjoy the essence of the Canary Islands cuisine masterfully combined with the flavours of international cuisine. And all this complemented with the best offer of live cooking. It has a special diet corner, where you can find a wide range of food, as well as special products for people with food intolerances. The hotel offers Breakfast, Lunch and Dinner services.
Facilities
- Wheelchair-accessible
- 24-hour reception
- Wi-Fi*
- Laundry service
- Medical service
- Bicycle hire service
- Multilingual staff
- Air conditioning in public areas
- Hotel safe
- Currency exchange facilities
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good587 reviews
Excellent
33%
Very Good
40%
Average
15%
Poor
5%
Terrible
7%
Location
Cleanliness
Service
Value
Why we returned... and what stood out this time
This year, for the second time, we stayed at this hotel during Christmas. This year we were in room 717.
If we hadn’t been satisfied, we obviously wouldn’t have returned. What appeals to us most is not so much that it is adults-only, but especially the very relaxed atmosphere.
It’s not a very large hotel, yet quite a number of guests stay there. You hardly notice them, though. There is always sufficient and spacious room around the pool, even though the sunbathing area itself isn’t very large. It is neatly finished with artificial grass, and the sunbeds and parasols are of good quality (unlike what you sometimes encounter at other nearby hotels). There are also additional sunbathing areas in and around the hotel. One of them, for example, is located downstairs almost directly by the beach.
The attractive poolside area is seamlessly connected to the bar, which also marks an entrance to the hotel section and a small restaurant. Near the pool they also offer several Balinese beds, which can be rented for a fee. During our visit, however, these were not in use, as adjustments were being made, according to the staff.
Inside the hotel, which may appear slightly dated in places, everything is very neat and clean. The cleaning staff certainly deserve respect and praise for this. The same applies to the room cleaning. The rooms are tidy and functional, with a balcony and seating area. And yes, as mentioned, here and there something may no longer be completely “new” or may show minor wear or peeling. But that certainly doesn’t spoil the experience. Compared to other hotels in the area, the rooms are absolutely fine. One point of concern for me was the bathtub with a shower inside it. This does not seem very suitable for older guests, as it requires some climbing and can be slippery. All in all: good rooms. And the cleaners clearly enjoy their work. They regularly surprise you with little touches and are very pleasant (and genuinely so) in their interactions.
The clientele is somewhat older and mainly German, English, and Italian, with Germans clearly in the majority. This is also very noticeable in the food offerings. Yes, there is plenty of choice…that’s not the issue. Just to give an example: how about 24 different types of jam at breakfast! The issue is more about the taste experience. I don’t want to generalize about Germans and more traditional German cuisine, but I do miss the slightly more “exciting,” more flavorful, authentic local Spanish food. The food is somewhat flat in terms of taste. Only occasionally do you discover something truly well-seasoned or something distinctive that stands out flavor-wise. The chefs certainly do their best, that’s not the problem. I believe the demand of the (German) clientele is a decisive factor here, and personally I find that a shame. This also shows in the way guests are addressed. Staff tend to speak German almost immediately. As a result, the charm of being addressed in Spanish first is largely absent. Even when you try to speak Spanish yourself, they often quickly switch to German (or English). A pity! I personally like to improve my Spanish and aim to communicate in their language…but that turns out to be a challenge.
As mentioned, the relaxed atmosphere is a major strength of this hotel. This atmosphere stems from the way some of the staff interact with guests. There are several people who genuinely and sincerely want to take good care of you. At the bar, for example, you’ll soon meet Carlos. He is truly the sunshine of the place. Alongside Carlos, there is Juliet. This young woman knows how to get things done and has a keen eye for the guests. Very little escapes her, and she is friendliness itself!
If you look a bit further, you’ll also notice that the hotel manager is very visible and approachable, and is willing to roll up his sleeves when needed. Sometimes a bit awkward perhaps, but he does make the effort! One point of concern for me is the reception. On several occasions, I observed staff working in a rather rushed manner, handling multiple guests at the same time, and then (I frequently observed) laughing among themselves or speaking negatively about guests after they had left the desk. I find that unacceptable. Reception is the first point of contact. Guests may have concerns or feel nervous, and in such cases empathy and respectful treatment are essential. At departure, for example, we were not asked how our stay had been. To me, that is telling. Everything comes across as very functional rather than people-oriented. During our first visit (2024), the reception was clearly and noticeably more positive. Perhaps they should take a look at Carlos or Juliet. They could learn a lot from them. By the way, Yamila, who appears among other things as a hostess during meals, also belongs in the group of people who truly understand guest interaction. She is a real busy bee and literally and figuratively runs for the guests. And…she notices you, even when she is extremely busy!
Finally, a few words about the surroundings and entertainment. I can be brief about that. The area is very quiet. Just hotels lined up next to each other and here and there a stray shop (souvenir shop, small supermarket, pharmacy, perfumery). There is not much entertainment in the area. The hotel itself does offer animation, and there is an activity or performance every evening (of varying quality, admittedly).
Review by washingtongeorge The Netherlands
Disgusting experience - Worst 4 star hotel I’ve stayed at. More like a 2 star.
I booked this hotel for a three-night stay expecting comfort and relaxation, but my experience was deeply disappointing from the moment I arrived. The room was in an unacceptable condition for a four-star hotel: visibly dirty, with a broken shower, mould on the walls and curtains, and poor overall cleanliness. The Wi-Fi was not working, and I was not informed at check-in. As a solo traveller, being unable to contact my family was extremely distressing. The restaurant experience was equally disappointing. The food quality was very poor, and I was unable to eat a proper meal despite having paid extra for dinner. Despite raising my concerns multiple times, no manager ever came to speak with me. The issues were clearly ongoing, and the explanations given were inconsistent and misleading. The hotel’s interior and atmosphere bear little resemblance to the images advertised online. For my own peace of mind, I left early and booked another hotel nearby, where all services functioned normally. Requests for a refund for unused nights were refused, and responsibility was unfairly shifted elsewhere. Overall, I felt unsafe, uncomfortable, and disregarded as a guest. The lack of professionalism and basic standards was shocking, and I would not recommend this hotel to anyone seeking a reliable or comfortable stay.
Lovely,clean,tranquil place with amazing staff and breathing views
I had a fabulous stay at this hotel! They made my first time in Costa Calma just like I expected, no issues,no noise,peace and quiet,amazing views from my room,lovely,friendly just so tranquil and homely.The reception staff is extremely friendly and professional and so is the housekeeping staff,always there ,cleaning the whole hotel every day.I know because I kept asking them for directions!🙄😅The room I booked was lovely and spacious with the amazing sea view!The room was spotless,cleaned daily.The hotel is quiet and it is easy to relax there.On my birthday I found a bottle of champagne and a letter wishing me a great day and offering a table reservation for myself and my party.The hotel is literally on the beach which is clean and welcoming the only suggestion I would have to create smoking zones as sunbathing on sunbeds with people smoking next to you is not great but that I would say is actually down to people's lack of respect for others to be fair.When smoking is not in fashion anymore one should think twice if it is not affecting others around,having said that ,that has nothing to do with the hotel itself,the hotel privatemini beach was smokefree zone.As for the hotel itself ,the WiFi worked,the room was absolutely amazing,I loved the balcony with comfortable sunbeds and breathtaking views.Very quiet area which offered an excellent relaxing atmosphere, peace and quiet, no noise which I appreciated very much.Not sure about entertainment, as I came to stay outdoors to enjoy the sun and to explore the island but I saw lots of evening entertainment posters in the hotel and heard great,joyful swimming pool activities which I will deffo join next time,they also had yoga on the beach .If you like peace and quiet with an incredible sea views and lovely,smiley staff you won't be disappointed. I will definitely return soon.Thank you Crystal staff ,you are fab!🥰
"Standard" room unsafe and well below 4*
A damp, musty, cramped room, with ripped curtains (see photos) which opened onto a busy public beach - not suitable for a woman travelling alone, as I was. There was no access to the room from within the hotel. The bath was stained with black and there was no sink plug. I complained immediately on accessing the room and was told I would be moved next day; that promise was not kept - the 'rules' of giving housekeeping staff a day's notice evidently had a higher priority than guest security and comfort. On the third day I was given a new room but had to check out at 11 and wait until 2pm for access. My complaint was not taken seriously nor ever acknowledged by reception staff or management at any point, nor did anyone check the room following my comments. This was the third time I had booked this hotel - I used to love it - but I will not return.
Review by SAM H Canterbury, United Kingdom
Decent value Canarian hotel
Hotel The hotel is located in Costa Calma, the very south of the island, roughly 1h10m drive from the airport and is a typical Canarian hotel. The resort of Costa Calma is smaller than others on the island and a great option if you’re after a quieter area. Unless you have an arranged transfer, I would HIGHLY recommend getting yourself a hire car to get to the hotel; my research before the trip found only 1 bus service which ran once every 1-2 hours, therefore not very helpful. The area, unlike other resorts on the island, such as Caleta de Fueste and Corralejo, has a higher rate of German tourists compared to Brits. The hotel itself is a bit dated, very 90s decor, but it’s all clean and maintained well. Upon arrival you are handed information pamphlets which detail all key information for your stay including check out, dinner times. One arrangement I had never encountered was a refundable deposit to have pool towels (10€ per towel). If you’d like your pool towels changed, that incurs a 1€ fee. There were plenty of tables within the restaurant and more than enough sun loungers in both the pool area and the “beach area”. There is a pool area just outside the bar with plenty of loungers, chairs and tables. Down a few flights of stairs, you will find a second sun lounger space which is their “beach” area (this area you can then walk through to get to the actual beach). The hotel is very much beach front; you can walk to the water from the hotel in 2 minutes. If you’d like to use the loungers on the actual beach, make sure to bring some cash as they are 18€ for two and a parasol (they’re owned by the council not the hotel). The reception is 24hour and attended to by staff who speak a mixture of Spanish/Castilian, English and some German, I have a pretty good level of Spanish so only spoke that with staff. Nearby you will find a minimarket selling standard drinks and food items (bottled water, crisps, etc) however, if you are able to, I would recommend you take yourself to a Mercadonna instead (there is one about 15 minutes from the airport and another about 10 minutes from the hotel).
Room We booked one room for two people and were given two double beds. In the room was a mini fridge, a tea/coffee station, two wine glasses and two mugs, a wardrobe, a tv, a chest of drawers, a bedside table, a safe and a huge balcony with outdoor furniture. The safe nor the tea/coffee were free to use and instead came with charges. The room had a bathroom with a toilet, bidet, shower and a sink. In the bathroom, amenities included a shampoo/shower-gel in the shower, a hand soap, toilet roll, a plastic shower cap, a hairdryer and a pack of tissues. Only thing that I would have appreciated would have been a bar of soap. The bathroom itself was a bit tired, but clean. The hair dryer, for example, was cracked, but still worked, and the shower seemed to have old fixings still attached to the wall which were rusting and probably due removal. The room was always clean and made up perfectly.
Food/Drink We were on the half board option which meant we had breakfast and dinner included each day. Breakfast and dinner are buffet style. At breakfast, you are free to attend any time within the slot yet, at dinner, you are given a dedicated table within one of the two time slots (which you can choose to change). At both meals, you have a choice of both local Canarian cuisine and dishes but also some more “international” options. At breakfast, tea, coffee, juices, smoothies and water is available for free. At dinner, you have a choice of soft drinks, wines, beers, etc, at a charge. I did think it slightly harsh that not even water was free at dinner however. The food was always all lovely and staff were very attentive. Myself and my boyfriend were always quickly to be served (possibly due to my Spanish lol). There is also the option of two speciality restaurants, one within the hotel and another in a neighbouring hotel but we never visited. The bar serves cocktails for about 8-9,50€ each.
Things nearby Of course, you’ve got the beach. On the beach is one bar, Beach Bar Horizonte, which sells some great tapas and drinks. Myself and my boyfriend went twice and were recognised by staff when we returned (again, my Spanish was doing us favours!) About a 10min walk from hotel is a surf themed cocktail bar, Rapa Nui, which serves some delicious cocktails and often has a live DJ. As implied earlier, Costa Calma isn’t a very big place so we often had a drive out to see other sights around the island, but if you’re happy sunbathing by the pool and beach every day, you’re good.
Overall Definitely would come back to this hotel, think it was good value and staff were always friendly.
Review by bethrose_88 Ipswich, United Kingdom
