Riu Palace Tres Islas Hotel

We had a lovely stay and felt it offered great value for money. The staff were friendly and welcoming throughout, the food was good with plenty of choice, and the entertainment was enjoyable. The beach is right on the doorstep, and the bus into town is easy to catch, making it simple to explore the local area. A very special thank you to Ihab and Borja, who were absolutely amazing with our 18-month-old daughter. Like most toddlers, she was full of energy and a little mischievous at mealtimes, but they always took the time to keep her entertained by making little people out of spoons and napkins, making her laugh and smile every day. Their patience, kindness, and genuine care made such a difference to our holiday and allowed us to enjoy our meals that little bit more.

They are a real credit to the hotel and the main restaurant team. Thank you both for helping to make our family holiday so memorable – we really appreciated everything you did.

Worst place we ever stayed in. First of all. This place is for retired people. Average age 65. There’s nothing to do if you come with the family ( 2 x late 40s, 1x 14years old, 1x25 years old) There’s nothing there but swimming pool. And still no water games or entertainments(old fashion “karaoke” singers and dancing for grandparents after dinner ain’t entertainment). Nothing at all. This place is as boring as hell. One bufet restaurant and one à la card. Such a huge resort and there’s absolutely nothing here. We’ve been to many riu resorts but never come across anything like that. Shame. Rooms are horrible. Every day same food. Poor service( called reception to ask for extra set of towels to be placed in our room for every day of our stay- never been followed. I had to call every single day). No smiling or engaging into conversation as barely anyone speaks English. Three people didn’t understand “peanut butter “. They charge for latte coffee in all inclusive option- every Riu we went to had coffee bar. When I asked when tea and coffee tray will be replenished, in the answer I heard that this is curtesy on arrival only and if I want anything extra I need to ask in bar. Tea and coffee tray- expression of curtesy = ridiculous! When I asked for iron I was nearly interviewed: when I need it? How long for? When will I use it?- girl at reception said that they don’t have enough irons so I wasn’t allowed to keep it. If you want leftover from decent sun chairs you need to come at 6:30am otherwise no recliners for you. There’s no enough sun chairs when hotel is full. Beach doesn’t belong to the hotel so does not sun chairs on the beach ( you need to pay for them) which is very misleading on Tui website pictures. This place is a joke ( but nobody’s laughing). Not 5 stars at all. I wanted to cry after realising where I took my family to. All these bad reviews I read after are correct. This Riu hotel disappointed us big time. Avoid at any cost if you are not 65+ and have any expectations.