Hotel Ereza Mar

Avoid this hotel, unless you are happy to get up at 6am to claim a sunbed around the pool, or more specifically, one with shade!! The hotel was full when we arrived, and yet (circa 320 people...160 rooms) there were only 50 sunbeds around the pool, and surrounding areas!! There were only 9 thatched umbrellas around the pool, and 3 more large banana umbrellas to cover 3 tables and chairs at the rear of the hotel (looking out over the sea and rocks). AND if you dare to move the sunbeds out of the very hot sun and into the shade, the lifeguard marches over, closely followed by the entertainment manager (Sayeed...the animation team...well, just the one guy) and promptly told to return the bed to it's original position!! As they needed to keep them inline, and keep the walkway clear. (You could have got a whole football team through, side by side)...Absolutely crazy!! The snacks through the day were very dry and basic, and you are only allowed 2 drinks at a time, so make sure the whole of your party go to the bar, as you will not be able to get their drinks.
So the beach is an option, but you will pay 10.5 Euros a day. (It is a huge beach though, with plenty of space to move your beds around your sunshade) The rooms are basic, but clean, although many people, that we spoke to, had issues with the paint peeling off of the ceiling due to recent water leaks from the rooms above, that had been painted over, but the problem had not be resolved. DO NOT use anything from the fridge unless you are prepared to pay for it. We arrived late in the evening, there was nowhere to get water, (after you have drunk the 'complementary' 75cl of water that they leave you on the table), even after asking reception for help!! The entertainment in the evening is dire!! Luckily my husband was able to get the guests motivated on the Karaoke night... but if you don't sit in the bar room, you are not allowed to indulge in the quiz etc, which was interesting as there are only about 40 seats available for any evening entertainment inside the bar. The food...well, what can I say...they've tried, I guess. But not enough...many people ate out, because the meats were so dry, and the food was very repetitive....the salads were ok, but definitely made from the food left over from the previous day! This is definitely not a 4 star!! 3 star, at a push!! Sorry guys, we won't be back.

The hotel has 160 rooms. It had 320 people in resort as the hotel was full for the week. It had 28 lounger type seats in the resort outside entertainment area. It had 50 wicker type chairs and long bench seat within the resort entertainment room. Total maximum 78 seats for 320 people inside and outside. Hope you like standing! You were not allowed to take part in the quiz or bingo or other entertainment if sitting outside in one the 28 seats or standing anywhere. Also, only 1 person at the evening bar, so queueing for 30-40 minutes to be served with 2 drinks only per person, and not even allowed to take drinks for our friends using their room number, who also queued for 30-40 minutes. You have to be an early riser at least 06:00, as 320 people were racing for 50 sunbeds with only 9 straw fixed umbrellas for shade around the main pool. God forbid you move any of the furniture for shade during the day, as you get verbally told off by the mini pool life guard with an attitude problem, shouting to put it back or leave the resort. Only 3 wind up umbrellas on the front of the resort for 24 chairs and 44 sunbeds. 1 was broken, so only 2 umbrellas that could not be moved anywhere. DO NOT expect shade from the sun here and be prepared to bake. Food was all inclusive same old same old, barely cooked properly for 7 days, and if you didn't get there for 13:00, then it was dry and overcooked. Mid morning snacks were cling film wrapped sandwiches which were like the worst lunch box warm sweaty type, with occasional spring rolls and questionable chicken wings. We went out for the evening meals so do not go all inclusive is my advice. Sayeed, the entertainer, pool attendant, games manager, Karaoke manager etc etc, you get the drift here, was not polite in anyway regarding the requirement for shade or sunbeds or even just seating. The Jet2 rep was none existent and attended as and when they wanted, and certainly not within the published time during your all inclusive lunch time of 12:45-13:15. I waited for this rep only to be told they had been at 12:05 and left at 12:35 as they had to be somewhere else. The rep didn't call me even though the receptionist passed my number to them. The Jet2 folder was useless in its content for contacting the rep, just UK emergency helpline was available. Hotel was clean but the towels did shrink from a large bath towel on arrival to a modest hand towel on departure. Not sure why? The 4 of us did not stay at the resort for all inclusive as we left for the close by, shaded beach every day with good beach food available there. All in All I feel Jet2 failed to conduct a thorough resort review of this hotel, otherwise they would have seen what we experienced and raised concerns to the resort, the resort said I had booked with Jet2 so it was nothing to do with them about my unhappiness, it was Jet2. Due to my unhappiness, I engaged with the Jet2 Jetbot on their app at 16:29 and after a number of frustrations was passed through to an agent at 16:31. I was asked to wait as the next agent would be along shortly. 3hrs 45 minutes later at 20:13, Tracy reached out with the same number in the Jet2 folder -0113 887 0350 saying she could not help, but for any further assistance please call the number provided. I had lost the will to live and spent the next 35 minutes queueing for a final drink before i went to bed. HAPPY HOLIDAYS EVERYONE If you go somewhere else, as we will be doing next time for sure.