Elba Lucia Sport and Suite Hotel

This is the worst hotel ave ever been to don’t usually leave reviews but a always get budget hotels but this is a complete dump not worth any money at all we came allincusive family of six but never again a wouldn’t like any family to come here after working hard to pay for it we were lucky rented a car and spent full time out only used it as a base to sleep bedding not changed full 2 weeks here riddled with ants and spiders all inclusive went twice never went back could swing a cat in the restaurant ats how big it was plus food was stinking plus am used to budget hotels this is a disgrace avoid at all cost and to top it off one entertainer asked my son if he had google maps on his phone my son said yes he asked to use his phone and left 5 different 5 star reviews on different pages paragraphs saying how good it is though my partner email disgrace off a place

The hotel itself is a little run down and the food is ok. But Ikea the entertainment is fantastic with the kids and works hard throughout the day and night to make their days more enjoyable.

When you pull up to the hotel, its a bit out of place and the hotel looks great however it is surrounded by large open spaces with one space has half finished building which we were unsure if it was being put up or knocked down.

The reception is well looked after and the central point to access to restaurant, pool and shop. We arrived at the hotel and were welcomed by the reception staff, who are the most helpful team in the whole hotel.

We were given directions to our room and were advised there was lift, but prepare yourself that it it is very small and we are unsure how they think 4 people could fit in.

Our room was spacious with kitchen/dining/ living room having everything you need for your holiday. The bedroom was good with 2 single beds put together. Only 1 pillow on bed but you can ask reception for more if needed. No air conditioning, but we managed by having window open but would suggest that fan is needed so add in €10 for deposit and then €15 for the week. They are just small desk fans so you may need more than 1. The rooms are a little bashed but very clean and the cleaning staff came in daily with bedding and towels cleaned 3 times during our stay.

The building is circular so large portion of rooms overlooking the pool. This is perfect as when you are in pool it is protected from any wind. The pool does not open until 10am and sunloungers are not unlocked until about 9am. The pool also closes at 6pm and you are encouraged to leave area and loungers locked up again which seems such a shame for missing out on some sun. They say you can not reserve them however noone monitors and very frustrating as some people went out for the morning leaving the towels on the loungers. There is limited shaded areas so you have to be quick.

There is a childrens pool seperate for the kids as well as shallow area in big pool. There is bar at pool which is well stocked and available when pool open with easy access to getting your own fizzy drinks.

At the moment there is no lift to the restaurant which I believe is out of action for sometime and not going to be up and running until next year. You can use the room lift to the 3rd floor but there is still 1 set of stairs to get to restaurant.

The meals are buffet, though they do have signs saying there is restaurant above this but that is not currently in place. Breakfast is 8 til 1030 and there is always large quantity of food but very little variability. The food is more lukewarm to hot. There is limit options for those with dietary restrictions though they do put signs above food identifying possible allergies but there is noone stopping kids and adults mixing spoons so there is risk. As someone with those issues, I struggled to have any variety even though I approached the hotel prior to assure they could accommodate. The staff in the area have very little interest in interacting with customers and you have to figure out everything on your own. They also had little interest or understanding of allergies/ intolerances also causing some contamination.

Lunch is 1300 til 1500 with again food being lukewarm and limited options. There is snacks at the pool 1500 til 1700 which are cooked in the bar but no options for those with dietary requirements as everything cooked in same friers and then put in silver containers and left out in the sun.

Dinner is 1830 til 2130 and has very similar options seen at lunch and has some themes but majority is pork and meat on bone. Again limited options for dietary requirements.

Below the restaurant is the bar, sadly you are not allowed to take drinks out of here. Again well stocked with lots of options but sadly again staff not very engaging and seem more frustrated you are bothering them. Not very welcoming so we did not stay around for any of the entertainment.

The shop has variety of wears but if you go self catering not enough options for setting you up. But Lidls is about 30 min walk away.

To get to beach you will have to go to calte de fuste to access but there is free bus from hotel in morning but doesn't start til after 10. To get back you will have to come back by walking, local bus or taxi. Taxi is very cheap and fast so definitely recommend.

Check out is noon but staff were very helpful allowing us to extend u til 1500 for €25. We could only confirm this the day before but receptions staff were very helpful advising if it was not possible, they have luggage storage and we could continue to use facilities. With option of shower in gym.

We had issues with dead birds at the hotel during our stay. They were by the pool, in the corridors and on our balcony. Staff seemed unfazed by this and took 3 times speaking to reception before it was dealt with.

In regards to entertainment around pool, there was not a lot happening though there was aqua carpet brought out on some days for kids for an hour. There was sign up about aqua fit and dancing but i did not see any of this happening. There was also a poor soul who came out in mascot costume, they must have been roasting. On leaving, was disturbed to hear that the entertainment staff had asked to see a child's phone and then had provided reviews for the hotel which parents had found out as they kids phones are linked to their accounts. Very concerned from safe guarding and honesty of staff.