Riu Nautilus

Having booked a Standard Room online, I emailed ahead and asked for an upgrade to a high floor, overlooking the pool/beach, which we were willing to pay for. We are Gold Members of the Riu Class System and have visited numerous Riu Hotels over the past 15 years, all with good experiences, we have even asked for room numbers on returning to hotels and got them. When we checked in, we were given a ground floor room at the back of the hotel which was dark and no view, before we even looked at the room, I told reception that it was not acceptable. However, we were told that we would have to accept this room until a room on a higher floor became available which was 2 days later. We were given a 3rd floor side view room, which was better as it was a sunny room, but as we were willing to pay for an even better room, one would assume that reception would have found us one, but this would have been a double upgrade and was told by reception that this was not acceptable by Riu.

The hotel was very good and the food was also good with loads of choices of fish, meats, salads and deserts and we couldn't fault this area. Tables on the outside veranda were sometimes full, but there was never a long wait and the waiters and waitresses did their best to accommodate you quickly. Rooms were also kept clean and tidy to the highest standard.

Unfortunately because of the attitude of the reception staff, i doubt whether i will return to this hotel, even though it is of good standard and in a lovely position in Torremolinos. We also spoke to a few other couples who also felt that they had not been given the room they wanted & had to wait a few days to be moved, it seemed to be a re-occuring problem with many guests !!

We have just come back after an amazing week at Riu Hotel Palace Nautilus… we have visited Torremolinos several times and stayed in several hotels, but we just love this one… the easy access to the beach, and the shops & restaurants along the parade…. the food is amazing with so much choice, the staff are amazing the ladies who clean your room just love their job, nothing is to much trouble,.. plenty of sunbeds are around the pool if you want a pool holiday.. a lovely welcome on arrival..the rooms are spacious and very comfortable, we had ground floor side room with a bit of a sea view, the grounds are immaculate and well cared for..the sun comes around and it’s very pleasant to sit out ..easy access to catch the bus , taxis always available….we are looking to visit other Riu hotels in other countries as this one left a very good impression on us…. Thank you so much