Occidental Puerto Banus

We recently stayed at this hotel and found it to be clean, modern, good value for money and in a convenient location, just a five-minute walk from the harbour and restaurant area. The staff were friendly and professional.

Our room was spacious, with the bed configured as two singles plus a sofa bed. There was plenty of storage space, a mini fridge, kettle with drinks, sink area, dining table and chairs, and a balcony complete with a table and chairs. The big flatscreen TV offered a good selection of international channels, including the BBC. The bathroom was decent, with both rainfall and handheld shower options, good water pressure, plenty of hot water, lots of toiletries, and separate toilet and bidet facilities.

The hotel itself has some very good amenities. The gym had a good selection of equipment and cleaning products available for guests to use. It could be improved by ensuring readily available drinking water for guests. The pool area looked lovely, with lots of seating in both sunny and shaded spots, although we didn't use it as it was quite busy during our stay. Food and drink portions were generous, with free-poured measures at the bars. Breakfast was included and served buffet-style. While we have experienced better breakfast offerings elsewhere, there was a reasonable variety available.

The mix of guests, ranging from the classic "Brits abroad" stereotype to more discerning travellers, made for an interesting atmosphere.

Unfortunately, there were a couple drawbacks. Security in the room could have been better, as there was neither a spy hole nor a security chain on the door. The biggest issue, however, was the road noise. Although the air conditioning in our room worked efficiently, we would have preferred to have jad the balcony door open but that wasn't feasible due the constant traffic noise from the busy road outside (hotel is situated next to the motorway). This was particularly noticeable if the balcony door was open and could also be heard around the pool area. It wasn't a complete dealbreaker, but it certainly detracted from the sense of relaxation we look for on holiday.

Overall, this is a clean, well-equipped hotel with large rooms, good amenities and excellent staff, situated in a central location, all at a reasonable price. However, despite many positives, the road noise meant that for us the stay wasn't quite as relaxing as we'd hoped.

Would we stay again? Probably not – solely because of the traffic noise.

Nice hotel & great location, sadly let down by an entire week of sleepless nights. The room we were allocated was adjacent to the reception and lobby bar, unfortunately the hotel were unable to move us so we had to endure a whole week of disturbed nights. We're no party poopers & appreciate the younger crowd are there to enjoy themselves, but the hotel did nothing to curb the noise levels. A token bottle of cheap cava left in our room was not the remedy we'd hoped for when voicing our concerns.

Stayed in this hotel for a golfing trip with friends. The hotel sits very close to all amenities needed and surrounded by a lot of golf courses. The hotel is very clean and tidy and would definitely recommend or stay at again in the future.