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- Gran Hotel Guadalpin Banus
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Gran Hotel Guadalpin Banus
Spain, Europe
Puerto Banus
Boasting a prime location next to the ocean, in the beautiful city of Marbella, in the south of Spain, this hotel has an easy access to the lovely gold sandy beach, San Pedro, where travellers can enjoy swimming in its crystal waters or watch a charming sunset. A near casino is a good option for visitors to have a good and fun time. Both the Mala airport and the Gibraltar airport are at 50 kilometres distance from this hotel. With a charming rustic design, Guests will find a perfect balance between fun and relaxation. Comfortable and clean rooms, with breath-taking views to ocean are the perfect place to have a repairing rest. Wellness and spa centre to consent all guests with outstanding services and a gym o maintaining trainings and fitness. A vast quantity of fun activities, indoors and outdoors will maintain everyone having an excellent time when staying. They can also enjoy taking a good coffee and pastries at the hotel’s cafeteria or having a delicious meal at the restaurant.
Facilities
- Wheelchair-accessible
- Garage*
- 24-hour reception
- Late Check-out*
- Mobile phone coverage
- Wired Internet
- Wi-Fi*
- Local and international calls
- Car hire*
- Transfer service*
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good1,587 reviews
Excellent
42%
Very Good
30%
Average
14%
Poor
7%
Terrible
6%
Location
Cleanliness
Service
Value
Guadalpin Banus July 2026
Very enjoyable, great location and staff. Shame badly needed refurbishments cannot take place due to the uncertain situation, Will definitely come again.
Review by 11Hamburg99 London, United Kingdom
Love the staff!!
Love this hotel, been going for 20 years. The staff are fantastic and we got a great upgrade, couldn’t ask for more, however the hotel is really in need of some investment and desperately needs to sort out the bottom floor. That said I’ll be back next year. Thanks guys!
Go there - stay there...for long
Lovely place - very good service - nice people working in the hotel - exellent service
Great break
Fantastic location we are going again in September just sucha shame about the dispute that has taken away the amenities fantastic staff
Extremely Disappointing & Dangerous Stay – Not What I Expect From a 5-Star Hotel
My wife and I stayed at Gran Hotel Guadalpin Banús to celebrate our wedding anniversary and unfortunately the experience was extremely disappointing from start to finish.
Despite requesting a double bed when booking, we were allocated a room with two single beds. Not ideal when celebrating a special occasion.
The room then suffered repeated air-conditioning failures, leaving it hot, humid and uncomfortable. I reported the issue to reception and maintenance attended, however after a power outage the problem returned and required further intervention.
There were also concerns regarding the condition of the room. The balcony door latch was broken, meaning the door could not be properly secured. More concerningly, the furniture provided was in poor condition. A lounger on the balcony was defective and collapsed when used, resulting in an injury to my arm. The lounger support structure was completely missing offering no support, as you can imagine sitting from a standing position with no support can easily result in injury, which the hotel assistant manager could not understand in his initial response.
I have uploaded photographs of the issues.
Following our return home, I raised these matters with the hotel and supplied photographic evidence. Whilst the hotel eventually acknowledged the issues and offered compensation, the only cash refund they were prepared to offer was €160 despite the number of defects encountered during our stay. A larger amount was only offered in the form of a future-stay voucher, which was of no value to us given that we have no intention of returning.
I appreciate that problems can occur in any hotel. What matters is how they are dealt with. Unfortunately, for a property marketed as a 5-star hotel and charging premium rates, the standard of accommodation, maintenance and customer service fell well below expectations.
Based on our experience, I would not return and would struggle to recommend this hotel to others looking for a special occasion stay in Puerto Banús.
