Ona Campanario

We arrived at ona campanario apartments on the 5 th of September Left on thr 7th of September. We stayed in room 077 bottom floor My husband body had bites all over my daughter also the place needs fumigated.the next morning 7th September we came out of the room to find a dead Rat sick at the thought we made contact with jet 2 to see what they could do but nothing for 48hrs. We could not stay here so I booked another hotel at are expense because we have been told that the hotel would not gave us a refund. I have some photos of my husbands bites my daughter will post photos of the rat as I could not look at it terrified.

⭐ 1-Star Review – Ona Campanario, Mijas

Our experience at Ona Campanario was extremely disappointing and, quite honestly, unacceptable.

During our stay, we discovered bed bugs in the accommodation, which completely changed our holiday and left us extremely concerned about hygiene and the suitability of the apartment. To make matters even worse, a rat was found outside our ground-floor terrace door. Having a rat directly outside where our family were staying was extremely distressing.

What made the situation even worse was the attitude and lack of assistance from the reception staff. We approached staff for help and expected them to take these issues seriously, but instead we found them extremely unhelpful and, at times, hostile.

We ultimately felt that we had no option but to leave the complex altogether and pay for alternative accommodation at another resort. This was an additional and completely unexpected expense that we should never have had to incur.

When reception became aware that we were leaving, their attitude became even worse. On one occasion, money was actually thrown towards my daughter, which we found completely unacceptable and extremely upsetting. No guest, particularly a child, should be treated in this manner.

We also asked reception to arrange a taxi/minibus for us. We were told that there was nothing available. However, we subsequently arranged our own transport, and the taxi/minibus arrived almost immediately, which made us question why we were told that none were available in the first place.

The way we were treated when trying to leave was the final straw.

The photographs and evidence we have of the conditions speak for themselves. We appreciate that things can occasionally go wrong on holiday, but it is how a property responds when something goes wrong that matters. In our experience, the response from Ona Campanario was extremely poor.

Bed bugs, a rat outside the terrace, unhelpful staff and the way we were treated when we decided we could no longer stay made this one of the worst holiday accommodation experiences we have ever had.

We had paid to enjoy a holiday, yet ended up having to spend additional money to find somewhere else to stay because we no longer felt comfortable remaining at Ona Campanario.

I would strongly encourage management to investigate what happened, particularly the handling of our complaint and the behaviour of the reception staff.

Unfortunately, based on our experience, we would not return to Ona Campanario and cannot recommend it to other families.

Ona Campanario is at the top of the hill. A 10-15 minute walk from the roundabout at the bottom. There are restaurants, bars and a couple of small supermarkets nearby. There is also a money exchange and office where you can book trips. There is a bus stop just outside apartments, the bus (119) that takes you to Fuengerola is less then a 5 min walk. You can't pay by bank card, either use cash or bus card. The beach/boardwalk is a 20 minute walk. Calahonda is not a rowdy place, was pretty quiet when we were there. The apartments are very spacious. We had a 2 bedroomed apartment. One double bed and the 2nd twin beds. I think the settee was probably a bed settee, the living/dining area is large. The beds were very comfortable. Plenty of wardrobe/cupbard space. The kitchen had everything you would need. A sealed packet contained, dishcloth, sponge, laundry and washing up liquid. Toilet rolls and hand/body wash also supplied. Plenty of towels. Everything was spotless. Cleaners changed bedding and towels halfway through the week. Dated accommodation, you can see what would benefit from upgrading. The pool area is kept tidy. Staff seemed friendly an helpful. We were in room 36, a ground floor apartment with a patio/garden. A bit of sun at the bottom of the garden about 1pm but that's about it. You could here some noise from other apartments but generally it was pretty quiet.