Marbella Club Hotel

Delicious food and perfect service

The hotel itself is beautiful, amazing gardens, nice interiors. Good breakfast, tasty restaurants. Most of the staff is really nice and helpful, but some of them don't care at all. The concierge service is lousy, we had to remind the same question for 3 times, but still getting just a half of an answer, except for Cala: he was always fast, attentive and doing more than expected. The staff at the adult pool was also always walking the extra mile, making it the perfect place to spend time and relax. Even though it says Golf resort, the location is not the best for golfing, for its course is located 40 minutes away from the hotel by their free shuttle, which goes every 1,5-2 hours. The last shuttle goes to the hotel at 15:15, when the course closes at 18:00. It takes around 25 mins if you come with a car or take a cab. The driving range lacks any covering, it is completely exposed to the sun, with the exception of a small shed reserved for the pros. It was also hard to book a tee time, perhaps due to a tournament we weren't informed about, so you should book well in advance. Though the manager at the golf club was very nice and helpful. But the main issue of the hotel is the noise level in the rooms. There's no sound insulation at all. In the first room we thought the problem was only in our upstairs neighbours, but after the manager moved us to another room on the 1st floor (so there's no one upstairs), we still could hear everything other guests were doing: taking a shower, speaking on the phone, packing their bags, talking to the hotel staff at the door, moving the chairs (which was making really loud noise and could be easily fixed with some furniture stickers), so until they went to sleep around 1am we couldn't sleep either. To call to reception and complain didn't make sense, because these people didn't do anything extra loud, just usual things. Then at 7am the leaf blower woke us up, though it was fixed after the second time we complained about it. On our last night we got lucky and had neighbours without kids who went to bed early, so we only heard their alarm at 7am (which still wasn't the time we would prefer to wake up). Another problem at night was the bed: it's so soft you sank down by like 30cm and wherever your partner moved even a bit you could feel it on your side, which woke us up many times. The staff was trying to fix it with another mattress and extra layer, it got a bit better, but my husband's back was still hurting in the morning, even though he travels frequently and usually doesn't have this problem. For these reasons we just couldn't rest properly at night and had to cut our trip short and leave for home early to get some decent sleep before our vacation was over.

The most incredible hotel with the impeccable service. Loved every minute of it. The Marbella Club is a special place. We will be back !!