- Costa del Sol Holidays
- Marbella
- Barcelo Marbella
1/89
View 88 Photos
Barcelo Marbella
Spain, Europe
Marbella
This superb golf and conference hotel enjoys an exclusive setting in the town of Guadalmina in the heart of the stunning Costa del Sol. The airport is about 40 minutes’ away by car. The hotel is located in close proximity to spectacular beaches and a wide range of entertainment and shopping venues in Puerto Banus. The hotel is set amidst luxuriant natural surroundings which it complements with elegance and style. The complex offers venues to host business meetings and other private events. To relax and rest, visitors can enjoy the outdoor pool area sunbathing or having a refreshing drink. The guest rooms are beautifully appointed, offering luxurious, comfortable atmosphere in which to relax and unwind at the end of the day.
Facilities
- Wheelchair-accessible
- Car park*
- 24-hour reception
- Late Check-out*
- Mobile phone coverage
- Wired Internet
- Wi-fi
- Local and international calls
- Car hire*
- Transfer service*
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good3,138 reviews
Excellent
53%
Very Good
28%
Average
11%
Poor
4%
Terrible
3%
Location
Cleanliness
Service
Value
Average 5-night Stay for a Couple.
We booked this hotel for my birthday for 5 nights as we wanted an All Inclusive hotel not too far from Marbella. The travel time from the airport was nearly an hour in a taxi and costly - something to consider as well when booking as we didn’t. On arrival we had a very warm and sincere greeting from the Receptionist she handed us opening times of the amenities and what was included in our package. Along with a wristband we were handed our room key and the direction of our room which was ready. We went up to our room which was a Superior with Pool View - this had a balcony which I had requested and checked this with Reception on arrival. Room was lovely! Very clean and spacious. Bathroom had both a bath and shower which was pleasing. Excellent air-conditioning. The only room issue we had is you can hear every sound from the corridor - I am assuming this is due to the stone flooring in the hotel. There was an incident at 3:30am in the corridor on the 2nd morning of 2 female guests screaming and arguing - the hotel apologised for this and advised the guests had left - we had no further incidents just the noises from guests walking and a few guests playing music each side of us which again you can hear everything clearly. Pool was very nice, clean and calm even with children it was nice and peaceful as a very large area. The Tuc Tuc was unmanned most of the time on our first day - I complained to the manager and after this it was manned at all times. I wanted to mention the lady serving on the Tuc Tuc was excellent and a credit to the team, along with the life guard helping her as her English wasn’t the best. They were the best staff we encountered and made the time by the pool very pleasant - this can be used as part of the all inclusive for drinks and water. The buffet is of a very low quality - the breakfast was as to be expected abroad however lunch and dinner was really not great at all. The 2nd day I decided to use the pool bar for lunch as the quality of the buffet was awful - I was told I could not use ‘Breeze’ (Pool Bar) for food during buffet times. As I had not eaten much for the last 24 hours due to the buffet quality - I then when to speak to Laura the Guest Relations Manager - she gave us full access to the pool bar at whatever times we needed within opening hours - this should be a standard for all inclusive as no restrictions were advised on the form given with the amenities. I also had difficulty ordering drinks in the buffet even though this said All inclusive on the menu so I still do not understand why I couldn’t have the drinks I wanted? Laura sent a bottle of Prosecco and chocolates to our room for my birthday which was well received and appreciated. We decided to eat out for dinner each night after the 1st evening - Buffet Breakfast, Pool Bar Lunch, Eat out on the evening. The Bar on the evening was nice for a drink when we came back as well. The gentleman serving was very attentive and was able to answer questions for us about the all inclusive which was very nice. We were also told by the lifeguard that we needed to hand our towel cards back to Reception on departure as we may be charged 20 or 30 euros - we didn’t know this previously so was grateful to know! The housekeeping team were excellent. Our rooms cleaned every day with no issues! The atmosphere in the hotel was overall calm and nice. Gym facilities were okay as well which was great for us as a couple - very small so if more than 3 of you. There is too many people - We walked to the beach and back one morning and was about 1 hour and 15 round trip on foot. Overall, we had a pleasant stay - after talking to Laura our issues seemed to dissipate however, dining out on the evening really helped as well. I would advise not to book all inclusive unless you are a big drinker and aren’t a fussy eater - I think we would have been better off having breakfast only and eating elsewhere. I would say value for money was average we paid around €1700 for 5 nights all inclusive - I wouldn’t say about €300 a night was worth it for what we had but as a family with children I could see this being of benefit. The buffet was a real let down but managed by Laura in our case and the overall stay was pleasant. Thank you to all the kind staff we encountered and to Laura for supporting with our issues.
Review by laurendaisy2021 Birmingham, United Kingdom
Barcelo
This was a okay average hotel breakfast was perfect if your coming for r and r it’s quite lively clientele ,, montse most mornings and she was very helpful and lovley
Review by jessicaH4847IU Paulstown, Ireland
Fabulous customer care
Omg what a fabulous place , the lovely Laura D made our day after a disappointing start just wonderful great level of communication, great front of house shes a star you totally need to invest in this person , it carried on went for some needed food and found Gema such a lovely lady fabulous food , hospitable these people make you wanna come back to this beautiful hotel , cant wait will rebook while we are here thank you so much a fabulous find … the premium suite is stunning , actually dont want to go home , feel so welcome unlike our experience to get to the hotel , the transfer was not good not kept in touch no communication, really bad experience painful so we got a taxi here , it cost us but was worth it for the extra hours and we were just left , no hospitality just at airport twiddling thumbs felt neglected so took upon our selves to make our own way there as we were hungry and tired , the lady laura D on reception made everything worthwhile cant speak highly enough about her as we were bordering on depression thank you 🙏🏻
Review by Pinkstonekerr Gillingham, United Kingdom
Lovely stay in Marbella!
A friend and I spent 3 nights at this hotel at the end of August to celebrate a milestone birthday. I mostly have good things to say as the hotel was very clean and the staff very friendly and helpful. Peter, on Reception, checked us in and was very pleasant and professional. Laura, too was really helpful and sat with us one morning and helped us plan a whole day of shopping, beach and evening activates. She gave us lots of advice including the dress code for an expensive restaurant we had booked for that evening. She even called us a taxi when we were ready to leave the hotel and we had a great day. The hotel facilities were good, including the pool, bar and leisure areas. The was a gym there and a spa too, but we did not manage to uses any of these facilities. We had half board and the food was okay. There was a good selection of hot and cold options for breakfast and an omelette station too. As I don't eat beef or pork or most fish, my choices for dinner were often quite limited but I made up for it with their lovely desserts! The bed rooms were comfortable and clean and fairly spacious. One of the downsides is that the hotel is in a residential area so walking everywhere from the hotel is not feasible. We got taxis everywhere so that worked for us. The only other downside is that there are no porters at the hotel. When we arrived, our coach driver dropped us off on the side road at the foot of the hotel. There was a steep slope to climb to get to the hotel entrance. My friend is disabled and has mobility issues and could not climb the slope with her suitcase. Even I struggled to pull my case up to the hotel the the baking heat. Once I got to the hotel, I could see that there were no porters and the two Receptionists were busy checking people in. I needed to help my friend to get up the slope and didn't have the strength to pull her suitcase up there. I had no choice but to ask another guest waiting to check-in if he would mind assisting me by pulling my friends case while I supported my friend up to the hotel. He agreed and I was very very grateful for his help. He too agreed that the hotel should have a porter service and said he would write a complaint to the hotel about it. Other than this we had a wonderful stay and would definitely return to Barcelo Marbella!
Review by Lorraine T London, United Kingdom
Our holiday
A positive experience! We really like the city, and the hotel's location is just to our liking—which is exactly why we’ve come back for the third time in a row! We also noticed that the other guests are a good crowd. We’ll likely be back again!
