Hotel El Puerto by Pierre & Vacances

Just returned on the 30th September 2026. Having stayed here last year and having a fabulous time we booked to return again this year.

The hotel... On arrival it was a lot busier than the previous year. There was a woman on the front desk who wasn't very helpful at all and quite rude. There was a couple of people having issues with check in, some had to pay more as they didn't even have a reservation somehow and others had booked larger rooms but had been given the smaller room.

The rooms are okay, kept clean, clean towels everyday, although the balcony was never swept or mopped once in our 10 night stay. The beds are very comfortable but the bathroom is tiny as others say, we knew about this and decided to return anyways.

The staff this year, we have found many of them to be rude. We didn't experience this last year.

I bit that is most annoying is that you have to wait for the pool to open, it is a roof top pool which has its own lift but the lift will only take you to floor 8 and the pool is on 10. So we had to walk up for 8 to 10 and sit on the stairs behind a queue of people waiting for it to open. It wasn't as late as 11am last year! That is ridiculous when your up early,.most of the day has already gone!! The waiters around the pool were ignorant, all you heard was " sorry this is not possible,with the wag of a finger" when someone was simply trying to move a sun lounger. We had an important telephone call to make so left the towels and went to the room to make the call, we hadn't even been gone for 10 minutes and returned to our towels and belongings removed and told this wasn't allowed!! Not even 10 minutes!! This is ridiculous!!!

We paid just short of £2000 for a 10 night holiday which in it's self is extortionate but we will never ever stay here again!!

Breakfast... We only ate breakfast 3 times this year as that was awful aswell.

Not to mention the deterioration of the building. This place needs a good sorting out and staff retrained.

Just back from a 5 day golfing trip with a group of 8 friends.

On the second day while out golfing we had all our money and one flip flop taken from our room without any forced entry. We were told by management to go to police and bring back a copy of the report. He also said we had probably not closed the door correctly!!!!! Went to police station twice the following day but they just kept telling us to return later as it was busy....there was actually no one there!!!! On day 4 we returned to find a wireless phone charger had been taken....but the flip flop had returned...again, with no forced entry. Obviously a nice little 'inside' scam going on within the hotel!!!!! On day 5 we went to breakfast and on returning to room 30 minutes later we discovered the door had been opened again without the room being cleaned....mmmmmm. The flip-flop bandits had returned. I have started to look for University courses on how to close hotel doors correctly!!

Other than that, the rooms are tiny, hotel looks like it was made of crumbly pastry, and breakfast, although plentiful, was tasteless at best.....but cakes were nice. Pool area is lovely but doesnt open until 11 which is ridiculous

We have already started looking at next years trip...and Baghdad seems like everyones choice

Hoo boy, where to start with this.

So yes, the hotel itself is crumbling but we are getting towards the end of season so maybe it will get fixed during the winter time.

On a positive note, the rooms are generally clean and comfortable. The only issue at the moment is our shower doesn't have a drain cover and it is liable to flood if you're in there too long. Again, that could just be an issue of the specific room we're in.

The circular layout of the building is a cool feature but does mean sound carries alot so you can hear a door on the 6th floor closing if you're on the 2nd floor for example.

Time to get into the main meat (excuse of the pun) of the issue: the food.

AVOID THIS FOOD AT ALL COSTS! We have been ill twice in five days. I'm Lactose intolerant and due to an allergy, struggle to have certain types of fish. Everything here is made with cream or is not properly allergin sign posted so most nights I have been stuck with chips or rice. Maybe a pot of Jelly for a sweet if they're feeling generous. It is hands down the WORST hotel food I have ever had the misfortune of eating.

By day five, we gave up and started eating out, not daring risk another bout of holiday sickness from this bland luke-warm disaster. The staff also upcharge the drinks to include their own tip (watch out for the middle aged lady with brown hair and large glasses as she is the most prolific) so you get charged 9-10€ for a couple of sodas only to realise the recipt says 7€. Interesting.

Two stars because the hotel itself is clean and comfortable, even if it is starting to show its age. Just watch out for the horrific food. The price point of 17€ is pretty steep as well considering you can get a much more satisfying meal directly behind the hotel in fish alley for the same price if not cheaper.