- Costa del Sol Holidays
- Fuengirola
- Hotel El Puerto by Pierre & Vacances
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Hotel El Puerto by Pierre & Vacances
Spain, Europe
Fuengirola
This modern beach hotel is located in Costa del Sol in the ever-popular city of Fuengirola. Situated on the seafront promenade opposite the beach yet centrally located to all the popular stores, restaurants and tourist attractions. The property is located within a 12-minute walk from Los Boliches Beach and the airport is just a 23-minute drive away. Guests can enjoy a day at the beach or relax by the rooftop pool with a wonderful panoramic view of the ocean. The pool shares space with the Sky Bar for refreshing drinks and beautiful views. The hotel offers a restaurant serving buffet style dining for both breakfast and dinner. Each modern designed room decorated in creams and warm greys offers the comfort of home to please all types of travellers.
Facilities
- 24-hour reception
- Wi-Fi*
- Room service
- Laundry service
- Bicycle hire service
- Multilingual staff
- Air conditioning in public areas
- Hotel safe
- Currency exchange facilities
- Lift access
- *Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
3.5 Very Good1,011 reviews
Excellent
25%
Very Good
27%
Average
23%
Poor
12%
Terrible
12%
Location
Cleanliness
Service
Value
DO NOT STAY HERE - STOLEN MONEY FROM ROOM
If I could give this hotel a -5 rating I would. There is zero empathy or customer service at this hotel. On our arrival there were multiple minor ‘red flags’ that could have been overlooked however having someone enter our room and steal €300 is the final straw. Our stay was 22/07/26-29/07/26. On the 27/07/26 at 1030 cleaners came to the room while we were getting ready to leave for the beach to which we said no thank you today just some clean towels please. No problems there. However between 1100-1600 while we were at the beach someone had entered room 829 and took ALL of our money, €300 approximately. No belongings taken, nothing moved out of the ordinary in the room, only cash taken from 2 different areas in the room. €150 taken from a purse inside a small bag on the unit and €150 approximately taken from a travel money envelope from inside a handbag inside the wardrobe. When we realised what had happened we went straight to reception where we were dismissed pretty quickly as it was a ‘national police matter’. We were told that the manager would be in the next day (28/07/26) who could access the door key card information to see who had entered the room. Off we go to the national police station to log our report and told the investigation will be started the next day. Police openly admit that they point the finger at hotel staff. 28/07/26 comes and we make our way to reception ready for some answers. We were met with the ‘manager’ who could not have been less interested if he tried. He made us feel like it was our fault and dismissed the fact I stated I felt unsafe in a room that anyone can enter. He even stated ‘there is no evidence or proof so perhaps you have just lost your money’!! I simply ask what am I supposed to do with no money and no bank card, can you even offer us dinner at the hotel. The answer was ‘no that’s not our responsibility’. This left us feeling defeated with 2 days unsure what to do. Moving on to the ‘minor red flags’ that I would have overlooked but now believe these were all indicators of how the hotel really is. The rooms are not clean with our room having dirty makeup stained curtains. There was even what appeared to be blood stains up the wardrobe door. Your bedsheets are also not changed very regularly. The pool bar was closed ‘for renovations’ in the middle of holiday season. Inconvenient if you are all inclusive. The pool also does not open until 11am. On 2 occasions our room door key would not allow us to enter the room, having to get staff to let us in. The shower flooded the bathroom every time it was used. This was not user error, it simply just leaked so much. The beds are as solid as concrete making them extremely uncomfortable. The elevators are extremely slow and can easily be standing 5-10 minutes waiting for one to arrive at whatever floor you may be on. All in all DO NOT go to this hotel. Over priced, unhelpful and potential thieving staff and no pool bar.
DO NOT BOOK
Do not book if you are looking for a relaxing holiday. Pool Bar was not open for the duration of my holiday and it was not ideal to go up and down 10 floors on a small lift to then have to purchase cold drinks from the reception bar. Had to queue every day for entrance to pool as not enough beds to go around. Rooms had one wardrobe, no drawers or cupboards to store clothing. Totally MIS-SOLD. Not as advertised. I spent a lot of money and was very disappointed. Will not be back and would NOT recommend.
Loyal guest lost: Rude management, bizarre pool rules, and a hotel in disrepair - NEVER AGAIN**
I have stayed at this hotel for many years (10+), but sadly, this will be my absolute last visit.
The Upgrade Fiasco & Rude Management Historically, I have always been able to upgrade our standard room to a junior suite via email and simply pay the difference upon arrival. We love the junior suites for their spaciousness and great views. However, this year I was bluntly told they "do not do this" and "haven't done it for a few years." This was utterly confusing and frustrating, considering I have done exactly this in previous years and actually had an email confirmation saying the suite was booked!
When we arrived and were told we didn’t have our junior suite, the reception staff were incredibly unaccommodating and quite rude. Eventually, a receptionist got the manager on the phone to speak with me. To say he wasn’t very nice is a huge understatement. He was completely dismissive and flat-out refused to acknowledge that we had followed this exact upgrade process in the past.
The Room & The "Apology" We were stuck in a very basic standard room with awful views. The hotel's attempt at an apology came in the form of two small, very hard, plastic-looking cakes. They looked like stale leftovers from a buffet and went straight into the bin.
Pool Area & Absurd Rules The pool area seems to cater mainly to the non-paying public rather than paying hotel guests. Because there were not nearly enough sunbeds for actual paying guests, we tried to use the cushioned chairs. We were told we weren't allowed to sit on them unless we were clothed. This is a ridiculous rule when it is far too hot to wear clothes by the pool! Furthermore, the sunbeds they did have were packed so tightly together that it was actually dangerous; there was zero room at the sides, meaning the only way to get on and off was to slide off the very end of the bed, which is impossible for people with mobility issues. Because of this, we had to go across the road on the beach and pay out each day for sunbeds. This is something we shouldn't have to do if our own hotel has a swimming pool.
Falling Apart & Unprofessional Staff The hotel is slowly falling into disrepair. The outside of the building literally looks like it has war damage. Across the board, the staff are not very friendly. To top off the terrible customer service, the manager was even seen arguing loudly with another guest in the reception area, which is highly unprofessional.
We have had a few minor hiccups over the years, but nothing even close to this level of disrespect and poor service. That is why we kept coming back for so long. But after this experience, we will never return and I certainly dont recommend staying there.
Review by lesleyflanagan Wallasey, United Kingdom
Disappointing to say the least
Totally disappointed and miss sold. We stayed mid July 26 self catering thankfully. Firstly the hotel pool which is on the 10th floor is small and crammed with sun loungers you have no space from one lounger to the next. The pool bar is not open so you can't buy any refreshments when your up there and have to wait an age for the lift up or down. Totally unacceptable. The room we stayed in was quite small the beds were like sleeping on slabs of concrete and the air conditioning made such a racket we couldn't sleep with it on. We complained but nothing was done. The rooms weren't cleaned properly and often had to ring down for towels toilet paper etc no cups ever washed up. The only good thing is the location but there's many other hotels in the location and I would strongly advice staying somewhere else.
Too many rules and no customer service.
Mixed review and customer service needs improving. Hotel reception clean but damp smell all the time. Room was not cleaned, towels changed and bed made but floor not swept or cleaned over the 4 days we were there. Pool bar shut most of our stay which was annoying. Pool lovely area but beds too close together and not enough room to relax. Rules at breakfast advertised as 10.30 finish but were told when we arrived at 10am that we had twenty mins as coffee machine and food would be removed and turned off at 10.20am. Restaurant staff miserable and unhelpful. Positives are location near to all amenities and nice reception area.
