- Costa del Sol Holidays
- Estepona
- H10 Estepona Palace
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H10 Estepona Palace
Spain, Europe
Estepona
This excellent hotel in distinctive Andalusian style is located directly by the beach. Estepona city centre and the marina with its restaurants, bars, pubs and shops are within a short stroll. Málaga Airport can be reached within 45 minutes by car. The hotel features 24-hour reception, concierge service, currency exchange, free WIFI throughout, meeting rooms, business centre, 2 restaurants, 2 bars, fitness centre, spa and wellness, 2 outdoor pools, children's pool, bicycle rental, car hire and on-site parking (charges apply, 8€/day). Wheelchair accessible.
Facilities
- Wheelchair-accessible
- Car park*
- 24-hour reception
- Mobile phone coverage
- Wi-fi
- Car hire*
- Transfer service*
- Room service*
- Laundry service*
- Medical service*
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good2,842 reviews
Excellent
42%
Very Good
31%
Average
15%
Poor
7%
Terrible
4%
Location
Cleanliness
Service
Value
An honest review of Estepona Palace.
Amazing hotel overall. Ignore any bad reviews as they are definitely not describing the h10 Estepona Palace we stayed at. We couldn’t fault the hotel, it was spotlessly clean throughout all communal areas and our room was kept to the same standards. Staff were very friendly and welcoming and very helpful at all times. Breakfast and evening dinner were both brilliant with lots of delicious options to choose from. My wife is sometimes a fussy eater and I didn’t know what to expect from her first time in Spain with the food, but she also loved it. The pool is well maintained and cleaned every morning before opening. Cocktails at the Terrace bar were so nice and refreshing.
My only two issues were: firstly that you couldn’t pay for anything at the poolside bar with Euros (which also sells ice creams and food etc). They will only accept card payment or a charge to the room which is usually paid by card when checking out. Also the rooftop terrace tries to request card payment. We only had Euros to use but luckily the staff at the terrace bar would allow this but you had to walk to reception with them to pay when leaving the bar.
And secondly, the amount of people that leave their towels on the sunbeds in the morning, may only be in the pool or on their sunbeds for a short duration of the day. But they will leave them their whilst they go the beach etc. This is completely unfair and not a complaint about the hotel, but maybe a policy could be put in place to prevent this from happening so often. People constantly disappear for lunch and leaving the hotel site, but towels are left for when they return hours and hours later. Then you have people looking for sunbeds and not being able to use them. It’s very inconsiderate behaviour.
The hotel held our bags for us when we checked out in the morning as our airport transfer was early evening. However, a short while later we noticed that a souvenir in one of our bags had been broken when we got the bags back from reception. Obviously an accident by the staff, but still an inconvenience for us.
Overall, an excellent hotel with everything you need in a great little spot to relax and enjoy the Costa Del Sol. The hotel Sun bed process needs looking into as well as being able to pay with Euros for hotel amenities.
Lovely stay at the H10 Estepona Palace
Hotel is situated in a great setting,lovely view of the beach & sea. The reception is impressive & staff friendly. Checkin was quick & easy. The corridors leading to the rooms are dark & the carpets desperately need changing. The room was modern,tastefuly decorated spacious & clean,we had a lovelg sea view room which was great. Bathroom tho is in need of updating,i was quite surprised as the room is modern. We were b&b, breakfast was really good there was lots of variety to choose from. The pool area is great always got a sunbed & the pools were really big lots of room. There is a nice poolside bar were you could chill & have a drink & food,very reasonable prices for drinks especially the cocktails.The hotel is about 30min walk to the centre of Estepona,but there is a bus stop 200 yards from hotel & costs 1 euro 20 each way & takes you to the centre of Estepona. The old town is beautiful with lots of flowers on the houses,lots of restaurants to choose from also . Overall i would definitely stay in the H10 Estepona hotel again
Review by Paul M United Kingdom
Okay - BUT!
Sunbeds are occupied from 9 o'clock in the morning, and there is no consequence.
The staff in the lunch restaurant run around like stessed chickens without a head. They are so tired at work,dont say hello, hey or thank you. You have to wawe for long time, to reach them. Really bad behaviour from the staff.
We ordered take away at 9 in the evening, after calling the kitchen 4 times, we got the food 10:45, and there where no excuse from the kitchen.
There are hundred of small birds at the outside area by the breakfast. They sit all over your food. It cut easyli be fixed by a net, still have the view from the terasse.
If you come early to the breakfast everything is not ready, and you can be sure that the person at the egg station is mad.
It can easili take 30 minutes to get a taxi from the hotel, as well as you have to count on waiting more than 40 minutes after the time scheuddle for the bus.
Would recommend
Staying at the H10 Estepona Palace with family and our experience has been so enjoyable, the hotel is clean and spacious with beautiful pools; the hotel is right on the beach and there are lots of activities for children and teenagers; The food is really good quality (we are staying half board) The staff are really efficient but also really friendly and helpful; we were particularly impressed by Diana who works in the restaurant - really kind and very friendly; she was very helpful on the first day when we arrived at the restaurant - This hotel is beautiful and the staff are too
Review by orlammckenna Draperstown, United Kingdom
Poor service in the bars
Hotel clean, no issues with communal areas, pool, room, food or location BUT terrible service from bar staff in the bar near the pool and the cocktail bar, staff were rude and purposely ignoring us, we were a large party but even when 4 of us went for lunch we waited 45 minutes for a drink and asked 3 times, they had been poured but not served. a couple of us complained and whilst they provided an extra waiter in the cocktail bar a couple of nights they are clearly under staffed and some of the staff would benefit from customer service training.
