Sunset Beach Club

Returned from a week long stay. Have never returned from holiday in more desperate need of sleep in my life! Following a delayed flight we arrived in early hours to find the sofa bed was not made up. Reception advised there was noone to assist us so we were given sheets and left to it at 2am. Not what one would expect from a four star hotel.

Each night we were awoken by loud shouting in the corridors and balconies between midnight and up to 3am. We called Reception a number of times. They would send security who would ring our bell (waking our kids up) and then come in to listen to the noise from our room. After 4 nights we moved rooms at our own cost in the hope that a higher floor and quieter area of the hotel may be better. The hotel is definitely it worthy of a 4 star. The pool is overcrowded with suloungers squashed in. Tiled paint is peeling off the floor and by 3pm it was just dirty and unkempt.

The room was clean, although very small we did cope ok with it. The kitchen and equipment were good. Towels changed daily.

The resort itself was good with plenty to do. We had a great holiday as kept ourself busy away from the hotel. We fid not have a singke pool day. If you value your peace and want to relax please consider an alternative hotel in Benalmadena as there are many.

Visited with our 13year old child, the pools are way too small for the amount of guests, not allowed balls (even to just play catch) lilos or inflatables but fine for diving & summersaults. Pool area, Tiki Bar & Moonlight lounge are filthy, no one clearing glasses & pool closed twice during our stay for ‘cleaning’ meaning the other pool was rammed & unsafe. You’ll spend most of your holiday waiting for lifts & queuing at the bar during happy hour. The supermarket, The Terrace Restaurant & maid service were the only positives.

Well really wanted to give this hotel a good review but due to 1 incident didn't think I could. Hotel was clean, rooms were small but sufficient, hotel staff were in general polite and friendly, amenities were good, onsite shop was reasonably cheap and had a lot of choice. BUT on the 27/08/2026 we were lying by the pool and witnessed an older Spanish man who had unfortunately soiled himself. He had diarrhoea all down his legs, up his back he was basically covered in s**t. He had a couple of people with him who were trying to assist. The initial reaction from the people that witnessed this incident (there was a lot ) was poor chap, he had some mobility issues and people were concerned. Then things changed he decided to climb into the main pool to clean himself down, all sympathy was lost. The people who were with him walked away. My 2 granddaughters were in the pool at the time and I quickly got them to exit the pool as did a few other parents whose kids were in the pool at the time. At least 3 people I witnessed spoke to the lifeguards to inform them of what was happening. The gentleman (not sure if that is the correct definition) proceeded to clean himself down and exit the pool, sit down and have a drink. Now I understand that the hotel staff may not have been able to stop this happening but it was their actions afterwards that caused the concern. The life guards didn't seem to know what to do. They chatted, had a look in the pool but did nothing. Whilst this was going on the pool was full at one side as the pool party was in full swing and other kids and adults were playing in the pool. After 30 minutes of inactivity I went to the reception to complain as to why they were allowing people to still be in the pool after this had happened especially considering a couple of days earlier the pool had been closed off as someone had been sick in it. In fairness to the woman on reception she acted immediately and rang someone to deal with it. When I got back to the pool a manger was clearing out the pool and moving the pool party to the adjacent pool. But there must of been at least 40 minutes when people were swimming and playing the contaminated water. When people were informed of the reason they had to exit the pool they were understandingly disgusted. Like I said earlier the hotel may not of been able to stop the incident occurring but it seemed as thought either didn't want to deal with it or didn't know what to do.