Flatotel Internacional

My son and friend booked this hotel for 4 days half board , on arrival for evening meal they where told he was to sit in area for half board and was handed a spoon and knife for his table with no cutlery or crockery , which made them both feel belittled and demeaning , he described the food as terrible with no labels to say what anything was and he had to settle for spring roll and chips, they where not edible they where to hard , there was no drinks at all not even water provided you had to pay but there was also no drink glasses provided , he then went to vending machine to get a juice and they took it off him and told him it had to be bought in restaurant and he would get it back when he left , they both felt terrible about this and felt that they where looked upon as guests that where asking for something for nothing , surely you should be provided with a drink of water or juice with your evening meal , the staff at this hotel are very rude and money oriented , not at all helpful , obviously they won’t return to this hotel and will definitely.write a complaint to on the beach , no one should feel belittled or have an experience like that on holiday terrible terrible experience

If your thinking of booking this hotel, I would extremely advise against it. Myself and my wife (in our 70s) recently stayed at this hotel and experienced a very violent incident in the room next to us. There was screaming, shouting, door banging and furniture smashing against the walls all night. This was ongoing until the early hours in the morning for 2 nights in a row. We could not sleep at all and we ended up having to leave the hotel on the second night at 2am as we feared for our safety. We contacted reception on the first night and were told there was no management or security available to sort out the problem so we had to listen to this carry on all through the night. On the second night when it happened again and still no one available to sort the problem we had no choice but to leave the unsafe envoirnment. When we arrived home we were so still so upset and angry over the incident that we decided to contact the hotel again to advise them of how we felt and our disappointment in how they dealt with the situation. The response from the hotel was extremely unprofessional as they said the direct responsibility was with the guests in question and not with the hotel. We were told the next step for them would have been to call the police but blamed us for leaving at 2am in the morning as the reason for them not getting the police involved. The reason we left was becasue we felt unsafe and there was no one there to help us. We have stayed at this hotel a number of times before and always had a pleasent experience so we are very disappointed with what happened this time round.

This hotel was a good, cheap and basic option for travelling in Benalmadena.

The room was a good size, and was clean. We had a great view from our balcony despite only being a partial sea view which was lovely. The room did lack basic amenities, only having hand wash available, and no English tv channels, tea/coffee and water.

The beds were comfy and the addition of electric shutters made the room really dark in the bright mornings which was good. However the sound proofing in the hotel was minimal, and there was a very loud school staying in the hotel who were running around until the early hours of the morning, making it difficult to sleep, could also hear the phone conversations of the room next door.

The staff were pleasant and friendly. Beware that check in at this hotel was not until 5pm which was very late, and we arrived at around 2pm, were told they would call us when the room was ready but we never received this call.

Overall, this was a good option for a budget stay in benalmadena, but is quite far from benalmadena centre.