- Benidorm Holidays
- El Albir
- Sun Palace Albir Hotel and Spa
1/61
View 60 Photos
Sun Palace Albir Hotel and Spa
Spain, Europe
El Albir
The Sun Palace Albir, is a four star Hotel located on the beach of Albir, in the town of Alfas del Pi. Due to its location, in the center of a residential area, the Sun Palace Hotel is one of the best options for relaxation on the Costa Blanca. Sun Palace is 700 meters away from the beach and offers a free shuttle to the sea promenade for all its customers. The hotel has magnificent views of the Albir beach and the bays of Altea and Calpe, as well as the Sierra Bernia and Sierra Helada. The hotel has 216 spacious and bright rooms, with views of the Mediterranean Sea, Sierra Bernia and the Sierra Helada natural park. It also has an exclusive room, Casablanca Sensual Suite, special for couples's getaways. At the same time, it offers spa, gym, massage and beauty treatments, available at the Tahara Spa. With sunny rooms, an outdoor swimming pool, two sun terraces and the special Panoramic Terrace, with fantastic views, the Sun Palace Albir Hotel is the perfect destination for those who like take sunbathes all year round. The hotel's spa is magnificently equipped with a 21-meter pool, whirlpool, pressure jets, waterfalls, water beds, contrast showers, sauna, steam room, thermal loungers and cabins to offer a wide variety of body and aesthetic treatments. Buffet Restaurant for Breakfast, Lunch and Dinner. We offer different spaces for your private events and company conventions.
Facilities
- Wheelchair-accessible
- Garage*
- 24-hour reception
- Wi-fi
- Car hire*
- Room service*
- Laundry service*
- Launderette*
- Bicycle hire service*
- Multilingual staff
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
3.5 Very Good2,221 reviews
Excellent
27%
Very Good
35%
Average
22%
Poor
9%
Terrible
7%
Location
Cleanliness
Service
Value
Good but probably has 4 star rating because of the excellent spa facilities.
Just returned from a very enjoyable stay in what can be best described as a small traditional 4star hotel. Rooms a little dated but in good clean condition with ensuite facilities [shower over bath]. Food good & bar prices best described as 'sensible' No complaints & will probably visit again. Worth noting that tea making facilities are not provided in the room. Also English breakfast tea is not available in the dining room or bars. Many flavoured exotic blends are available though. Noise levels on the whole were ok but World cup football was taking place & being shown on large screen Tv. Tv in the room pretty poor with only 3 pixelating UK channels to choose from. ok if you can manage with Spanish Freeview! Extra payment upfront for a sake in the room. Pool towels at a hefty refundable deposit of 20 euros each. worth noting the hotel position on a steep hill. A courtesy bus runs up & down to the beach & back several times a day but each trip has to be pre booked both ways on the day.
Review by Zaflo Cheshire, United Kingdom
Very Disappointing 4* hotel
Location is ok only a short walk into the centre of Albir. Atmosphere is a 3* hotel and fine for a short visit .Rooms are tired and mine needs a repaint with scuff marks on every wall . Food is just about passable but nothing cooked fresh to order ( even the Omlettes are plain only ) rest is a very basic buffet fare . Hotel has serious deficiencies when it comes to cleaning as for 10 days no one has cleaned around the pool area which has had cigarette bits and old straws laying around the pool edge and around the sunbed area . (Bearing in mind it’s a no smoking area). Rooms are serviced regularly but this mainly consists of only making your bed ( not had a sheet change in 5 days) and replacing towels, toilet paper and toiletries however the bath and sink haven’t been cleaned for days .The foyer area seating is beyond dirty along with dining room seats .we have brought this to the attention of the front desk but 24 hours later not one improvement . If I wasn’t checking out in in 3 days and had not paid already then I would have changed hotels.
Wouldn’t recommend to anyone
The hotel is very clean throughout but very run down. We only stop for a few days so only used it has a basic. We did room only the only choice of food at the bar was pizza or pizza baguette. There is no way near enough sun lounge but plenty of room for more there was a few argument over the sun lounge while We was there. Has for location it up a very steep hill but not far from albir center about 15 minutes work. But the hill a killer walking back up it. Don’t think it very child free too nothing really for kids other than a small pool.
Review by holiday2011October Sheffield, United Kingdom
Really good experience
The Sun Palace Albir Hotel has a lovely atmosphere! From the moment you arrive, you feel a sense of calm and relaxation. The staff are super friendly and helpful, making the whole experience really pleasant.
1* DO NOT RECOMMEND
⭐ 1 STAR – DO NOT WASTE YOUR MONEY
Absolutely appalling. One of the worst hotel experiences I have ever had.
We paid £503 for just 3 nights and were shocked by the condition of the room. It was filthy, smelled bad, had mould around the air conditioning and in the bathroom, and had broken furniture. This was not a minor issue or a room that simply needed a little attention — the overall condition was completely unacceptable for a hotel charging this amount of money.
What made the experience even worse was the complete lack of response from the hotel.
We complained through Booking.com and the hotel was given 5 days to respond. They didn't. We were then told to give them another 24 hours. Still nothing.
No meaningful response. No apology. No explanation. No attempt to resolve the situation.
After paying £503, the eventual outcome was that Booking.com credited just £42 to our Booking.com account.
The photos we have taken show the condition of the room and speak for themselves.
I genuinely cannot understand how a hotel can accept over £500 for a three-night stay and think this standard of accommodation is acceptable.
Mould, dirt, bad smells and broken furniture are not what anyone should have to put up with when paying this kind of money for a hotel room.
Management seriously needs to look at the condition of this hotel and, more importantly, how customer complaints are dealt with.
I would NOT recommend this hotel and I absolutely would not stay here again. Think very carefully before booking.
