- Benidorm Holidays
- El Albir
- Magic Robin Hood
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Magic Robin Hood
Spain, Europe
El Albir
Offering fabulous facilities and services, this medieval style resort enjoys an idyllic location in Alfaz del Pi, next to Benidorm. Travellers will find themselves within easy access to the fabulous beaches and the bustling area with shops and restaurants. The complex is sure to impress visitors with a cheery medieval style, wide array of leisure facilities, comfortable accommodation and warm hospitality. Guests may completely relax in their wonderful and well-equipped bungalows. each of the unique dining venues offers a selection of delicious dishes and beverage. The on-site water park, children playground and entertainment is a guaranty of fun-filled holiday. Visitors may have a soothing dip in the shimmering pool or relax in the sauna while the youngest guests may romp at the paddling pool. Visitors may also make use of the on-site parking and tone up at the well-equipped gym.
Facilities
- Billiards
- Spa treatments
- Massage
- Solarium
- Sauna*
- Entertainment programme for children
- Entertainment programme for adults
- Children playground
- Sun loungers
- Poolside snack bar
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good5,360 reviews
Excellent
58%
Very Good
17%
Average
9%
Poor
6%
Terrible
10%
Location
Cleanliness
Service
Value
Awful, don’t book here, please!
In our opinion, this is one of the worst resorts we’ve ever stayed at.
Expect to be filled with dread when you arrive. The place looks dated. You’ll walk around and regret your choice of destination.
Day two, things went missing from our room. We know that, as a minimum, two bottles of perfume (worth over £200) had gone, but we couldn’t be sure if other things were missing too. We asked the hotel manager to investigate; as a minimum asking staff, who had been in our room, if they had perhaps moved or accidentally removed our things. We didn’t accuse anyone, but we were met with extreme hostility from the manager. Reading reviews now, I can see why - there are loads of suggestions of theft.
Our cabin had a lose nail sticking out from the bathroom door. It was low down; when our son picked up his towel from the floor, he cut two fingers open, which left him in tears and in a lot of pain. We reported it to the manager and she didn’t seem to care, just said she’d get it fixed as soon as possible. No concern for his wellbeing. Luckily we had our own first aid kit. When we left the nail still had not been sorted. Really poor.
While tastes differ, the food is really not good here. It’s pretty much the same every night. Very low quality. And if you don’t get in early, you’re queuing for 30-45 minutes and searching around to eat the best of the leftovers. It’s sloppy, low quality and tasteless. Our kids liked the sausages, that was about it.
The pool isn’t great. Parts of it are ridiculously deep; I’m 6ft and couldn’t touch the ground. Be prepared to hear whistles every two seconds; you can’t do anything. Other parts of the pool, where you can stand/touch the floor, are packed. Expect to queue for the bar. If getting cocktails, expect low quality, ready-made, drinks.
Staff are clearly unhappy. Nobody had a smile on their face.
It’s very expensive for what you get. Poor app to book restaurants/activities. Unhappy staff. Poor food. No air con in the entertainment halls or restaurants. Entertainment was not good. Basic accommodation with the worlds most uncomfortable bed (subjective I know, but never known anything like it).
We spent a lot of money on this holiday. Not sure why On The Beach, Jet2 and EasyJet are associating themselves with this place. It’s really bad. We left more stressed than when we arrived - we wished we’d gone elsewhere or stayed at home.
We’ve since spoken to the hotel group and they have completely dismissed the suspected theft and injury of our son. We know things happen, but the response from the manager and group has been shocking.
Very disappointed ☹️
Very disappointing experience. My child came into the shop to choose a toy and touched one of the items that was on display. It was a small toy costing €3.50.
Instead of politely explaining that the toy shouldn’t be handled before purchase, the shop assistant started scolding my child. He became extremely upset and almost cried. When I came over, my child was visibly red in the face and very stressed.
I understand that staff may have rules about handling products, but there is absolutely no reason to make a child feel frightened or embarrassed over a €3.50 toy. A polite explanation would have been more than enough.
Unfortunately, this experience completely ruined what should have been a simple and enjoyable visit for my child. I expected much better customer service and especially more understanding when dealing with children.
Excellent environment
Excellent environment to vacation in with family
Appalling. Really gone downhill.
Currently here now, this is our second time first time in 2023 and we had the most amazing time..this time has been appalling.
First night we had to be relocated as the beds were swarming with ants. This was at 1am. Yes hotel were great in moving us, but I think they knew that our specific room had an infestation.
The queues are horrific, we have queued for most meals for a considerable amount of time. Terrible for young children standing in the heat for upto half an hour hungry as late as 10pm the queue is beyond belief. The food choice isn’t much better, we remember the food being amazing last time and plenty of choice it’s really gone downhill. Same with the poolside bars, long queues feels like a complete hassle. We’ve even opted to purchase drinks at the shop & order McDonald’s on ubereats just for convenience so it defeats the object of being all inclusive. The take away delivery pizza is wasn’t edible and tasted like cardboard we didn’t eat that.
You have to be up and queuing for a sunbed at 10am when they open if you want to be near the big pool, never have I ever had to do this before, it really is that bad. But if you want to be near your kids in the pool and not miles away prepare to be up and waiting.
The smaller pool at the top of the resort is lovely & always has beds available. We spent a lot of time up there sadly there is no entertainment or anything though so the kids got bored before long.
We have struggled making reservations for restaurants and things that are included in the premium lodges. So that has felt pointless. I booked the spa to be told I can’t have any treatments when i arrived as they have to be booked separately at reception beforehand even though you can book your slot on the app this was not made clear at all. I was really looking forward to an hours break just for myself.
For the money we could have gone somewhere so much nicer but we came back thinking we would have the best week as I have 2 autistic boys and there is everything here they need. But it just feels really disappointing.
For saying it’s designed for children the buggy’s whip up and down the paths between lodges and shout at the kids if they are in the way playing shouting ‘watch your kids!!!’ I find the staff quite rude. The bar staff humiliated my son by laughing at him and talking between themselves in Spanish when he went to get drinks accusing him of being underage even with an adults band and I’d. I had to go and show them his passport, no professionalism whatsoever.
I’ve recommended this place to so many people since coming the first time, I won’t be doing that anymore.
Real Review after visiting twice before
Our stay at Magic Robin Hood was mixed. Although there were some enjoyable aspects, particularly the food and swimming pools, the cleanliness and security issues had a serious impact on our overall experience.
Accommodation and Cleanliness The cabins were a good concept, but the area around our accommodation did not feel clean or properly maintained. We saw cockroaches outside the cabins, which was unpleasant and concerning. Even though they were outside, their presence made us uncomfortable and worried that they might get into the accommodation.
The resort would benefit from more frequent pest-control treatments, improved cleaning around the cabins, and regular checks of the outdoor areas.
Security and Missing Money The most serious issue was that money was stolen from our room. This left us feeling upset and unsafe, as guests should be able to trust that their belongings will remain secure inside their accommodation.
The resort needs to review its room-access procedures, security measures, staff access records, and the availability of secure safes. Any report of missing money should be investigated thoroughly and handled with urgency and professionalism. This incident significantly affected our confidence in the resort.
Food and Dining The food was one of the strongest parts of our stay. For a buffet-style resort, there was a good variety of flavours, main courses, and desserts. The selection offered enough choice for different tastes, and the overall quality was good.
Buffet food can sometimes become repetitive, but we felt there was a reasonable range available. The desserts were also varied, making the dining experience one of the more positive aspects of the holiday.
Swimming Pools The pools were good overall and provided an enjoyable area for swimming and relaxing. However, there was only a small section suitable for floaties and non-swimmers. This made the accessible shallow-water space feel limited, particularly when the pool was busy.
A larger designated area for younger children, less-confident swimmers, and guests using flotation aids would make the pools safer and more enjoyable for families.
Overall Experience Magic Robin Hood has some good facilities, especially the buffet food and pool areas, but our experience was overshadowed by serious concerns. Seeing cockroaches outside the cabins was unpleasant, while having money stolen from our room was unacceptable and made us feel that the accommodation was not secure.
The resort has potential, but stronger pest control, better maintenance, improved security, and more suitable pool space for non-swimmers are needed. Based on our experience, we would find it difficult to recommend the resort without reassurance that these issues have been properly addressed.
Review by Katie W England, United Kingdom
