Port Benidorm

First impressions, lovely clean quiet room, great view of the sea but that's where it ends The food, incorrectly labelled, or not labelled at all, lukewarm or cold and very repetertive, I mentioned the cold food and was "dragged" to a microwave, surely not expected in a 4* hotel, most of the staff in the restaurant spoke very little English and came across as very rude, the older guy never smiled and just grunted at you, I didn't expect a full blown conversation with him but a smile would have been nice, however, he came to life when Spanish guests appeared, and on several occasions our plates were snatched from under our noses with food still on them. The lobby bar was a nice place to sit, however, the entertainment was very very poor, one of the singers was okay but too much dancing and ribbon waving, also we were all inclusive and some of the bar staff didn't even know what drinks we could be served, we even got refused a drink that we had previously been served, i asked for a glass of ice and was told by the lady serving it was after 11pm so I couldn't have it unless I paid for it, another lady got me some but was shouted at by the other lady, not something you expect to see, we felt like a burdens rather than guests. We went to the pool bar for an ice cream, it was 11.25 and I got an ice cream out of the freezer, the bar lady ran screaming down the bar shouting at me saying "not 11.30, no ice cream" She took the ice cream from me and threw it back into the freezer still chanting on about not being 11.30, I was dumbfounded, needless to say we never went up there again I suggest that management do some serious thinking about the running of this hotel as I would say it reminds me of Faulty Towers NOW let's see if I get any responce from the management as it only seems to be the positive reviews that are acknowledged!!!!!!!

Loved this hotel! Me and a friend stayed her for 5 nights in October. We upgraded our room to a family room so we have more privacy in the bathroom and a bit more space in the room. Was very happy with our room and our stay. Every single corridor smells amazing, like a spa. I must say I am a very fussy eater, and I had a quick look at the reviews before we came, I read people saying the food was rubbish. It certainly wasn't. Allot of people staying were complaining the food was cold. I never found any of the food cold. I was very impressed with the choice, the quality and the quantity. As a picky eater, this must be one of the best selections of food I've experienced in an all-inclusive hotel. One thing which surprised me was we had to queue in the restaurant for drinks. Other all-inclusive I have stayed at, we have been served at our table. I understand this is probably because you could choose all inclusive, half board or self-catering. The hotel is spotlessly clean. We paid to use the spa and was very impressed. Overall, very happy.