Medplaya Hotel Flamingo Oasis

This was my second stay at Flamingo Oasis this year, and unfortunately it was completely different from the visits that made me want to return. We came for my partner’s birthday. I emailed ahead to request a higher floor and arrange for birthday decorations, a card and a bottle to be waiting in the room. When we arrived, I had to explain the arrangements again at reception while trying to keep them a surprise. There was a bottle in the room, but no card or banners. I was told they had none, despite them being clearly on display at the TUI desk to the right of reception.

The condition of our first room was the much bigger problem. The bathroom was very dated, the door frame had chunks missing, and the flooring beneath the door was broken and loose, with a lot of adhesive visible. The shower was hanging off the wall. The door kept sticking when closed. On our first day, it failed completely while my partner was inside, leaving her trapped. The bathroom doors at this hotel do not even have locks, so the fact that she could not get out was shocking.

Maintenance took around an hour to come and try to get her out. They removed the handle, tried using a bar and kicked the door, but could not open it. My partner was having a panic attack inside. The maintenance worker was swearing and sounded panicked as he spoke about her being trapped and their inability to get her out. They did not realise I understood Spanish. I also heard the maintenance staff say this was not the first time it had happened and that it should have been fixed by now. They tried to keep me away from the door, but with my partner still trapped and distressed, I eventually had to kick it open myself.

We left the room for about six hours to give maintenance time to repair it, as my partner did not want to go back in. When we returned, it still had not been fixed. Reception told us the required part would take two days and suggested we use the communal toilets in the meantime, saying there were no other rooms available. Thankfully, the TUI reps stepped in and arranged another room straight away.

The replacement room, one floor below, was much nicer and had the modern bathroom I remembered from previous stays. One of the beds was broken, so we used the sofa bed. By then, we just wanted to get through the holiday. The incident happened on day one, and my partner stayed in the new room for the next 23 hours as she was too overwhelmed to leave the room. It had a major effect on what was meant to be her birthday trip.

The food was good for most of the week and has always been one of the main reasons I return there’s always something to eat even for the fussiest of eaters. We both became ill on our last full day, which made the journey home uncomfortable. We suspect something we ate at lunch, but cannot know for certain although that’s all we eat that day.

One other change affected our stay: we used to be able to take the lift directly down to the restaurant, but the doors outside the lifts now require a premium guest access card. We had to get off at the ground floor and take the longer route down the stairs. It may sound small, but it added to an already difficult week.

Eight of us have booked four rooms here for St Patrick’s Day next year. After this stay, we genuinely need to consider whether this was a one-off experience or whether returning is worth the risk.

Flew out 22nd September 26, Hotel is central that's the only good thing. Hotel itself.. is run down, dirty could do with a whole new makeover or better still bull dozed down. The rooms are very dated, some of the skirting missing, mould in the shower, beds are like sleeping on a park bench. Food is absolutely shocking and I wouldn't feed it to pigs on a farm. You'll starve especially if you are a fussy eater. We came here for 4 nights and we have ate out the whole duration. There is very little to choose from. Tray of boiled rice, some beef, few Yorkshire puds, potatoes, veg fingers, few bits of ham and cheese, stale bread and few cakes this was for evening meal. Children would find it very hard to eat anything in the main restaurant. Snack bar oh my god, shocking!! Burgers, stale chips and rock hard chicken nuggets that's every day. No ice lollies or ice creams for the little ones.. pool area is also dated, its dirty and dropping to bits, infacr the whole hotel is. I went to the toilet in the main lobby and there was a horrible revolting smell, after I came out one of the cubicle was open and there was poo all over the toilet, up the toilet seat all over the toilet itself and on the floor which was just left, I was nearly sick. Told reception and said the whole hotel is disgusting. I'm still here now, and I carn't wait to get home, I'm so glad I didn't come here for a week I don't think we could take anymore of this horrible filthy hotel. I wouldn't give this hotel any stars at all so it will only get a 1 star. Booked this hotel going off reviews and my god some people are easily pleased.. This hotel is not a 4 star at all as advertised the place wants shut down and health and safety would have a field day. I've been to some hotels in my time and my god this has to be the worst. DON'T WASTE YOUR MONEY!

Staying At this hotel now came 2 days ago. On checking in the man on reception was not very friendly or helpful. We was told nothing about the hotel. Put our wrist bands in said room was not ready gave us key to put cases in locker room. Had to walk round to find dining room pool etc. the pool area is very dated and floor needs renewing . The room is big and been modernised and beds very comfortable. The hotel is very clean The evening entertainment is very poor. Paid all inclusive and go out every evening for entertainment which is bad Food average. Rate it a 3 star hotel at most