Magic Cristal Park

The most disjointed hotel that needs complete refurbishment. We stayed here for 1 week & were apparently ungraded, the room was awful. It was in dire need of some tlc. We appeared to be in an extension of the hotel (623). The bath was orange where it had been scrubbed so many times. The wood was rotting in places. The bed was very small & uncomfortable, and whoever thought that painting grout black was a good idea needs to be sacked! Oh & it-smelt like rotten cabbage. The fridge kept defrosting & leaking - it only had drinks in so it wasn’t a big worry for us. We had a balcony that had only 1 sun bed & 2 chairs, 1 of which was broken! The lifts were either out of order or full of people going up & down from floor 1, but we were on 6 & had to use the stairs on many occasions. The swimming pool is on 7 but the layout does not make it easy to use. The sun beds are above the pool via a staircase that is really only 1 person wide & made of terracotta tiles which were slippery when wet, so you can’t just jump in to cool down & go to sit back down. There was a seating are by the bar, but rarely any chairs available. The pool shut at 7 but the bar shut at 6 so there was nowhere to sit outside & have an evening coffee. The food was ok, but they definitely recycled lots of bits from breakfast to lunch to dinner & this was very noticeable at times. Meal times were odd - breakfast from 8am & nowhere to get a coffee before that & dinner was 7.30 which was quite late if you planned to go out anywhere after your meal. We chose this hotel as it advertised no groups or stag/hen parties. However, there were loads of very noisy big groups who just took over. During the week we were there there were at least 5 large groups of school children in & at mealtimes it was absolute carnage because the staff couldn’t cope with the volume of people. They ran out of plates, food & the drinks machines were very intermittent. All in all it was a very poor experience & we have stayed in much better 2 star hotels before. The hotel was in a great location. Would I stay here again - absolutely not & I would not recommend it to anyone

We are three friends who booked a 5-night all-inclusive holiday through Love Holidays and have just returned home today. Before travelling, I was a little concerned after reading some of the reviews, but I decided to stay positive because no hotel can satisfy every guest. Unfortunately, many of the negative reviews turned out to be accurate.

When we arrived, reception was extremely busy, chaotic, and poorly organised. There were long queues, and some guests were simply jumping ahead of others. At one point, we even witnessed what almost became a fight between two Spanish guests. Check-in was stressful and did not create a good first impression.

The biggest disappointment was the room. When we finally found it, I was genuinely shocked by how small it was. It was barely suitable for one person, yet it contained two single beds and a child’s bed for three adult men who had all paid full price. To make matters worse, the legs of the beds were broken.

We immediately returned to reception and explained that the room was far too small for three adults. We requested a larger room and were told to come back the following morning at 10 a.m. because there would be many check-outs. When we returned as instructed, we were told a larger room would be arranged for us at 2 p.m. However, instead of moving us, two maintenance technicians arrived and simply repaired the broken bed legs before leaving. They spoke very little English and came across as quite rude. Our actual complaint about the room size was completely ignored.

The food was another major disappointment. The selection was poor, and most of the same dishes were repeated every single day. For an all-inclusive hotel, I expected much more variety and quality.

There were a few positives. The hotel itself was very clean, and the housekeeping staff were friendly, hardworking, and helpful throughout our stay. The rooftop area was pleasant, but seating was very limited. The rooftop pool was also extremely small and constantly overcrowded with children. The pool bar was far too small for the number of guests staying at the hotel, meaning there were almost always long queues and it was difficult to get served.

The hotel appears to be very busy and popular, particularly with Spanish guests, who seemed to make up the vast majority of customers during our stay. However, the reception staff seriously need customer service training, as we found them unhelpful and dismissive when dealing with our concerns.

Overall, I am extremely disappointed with this hotel and would not recommend it. The room situation in particular had a major impact on my holiday and left me feeling frustrated and annoyed throughout the stay. I wish I had paid more attention to the negative reviews beforehand because, in my experience, they were largely accurate.

Location was good easy access to the good part of Benidorm, atmosphere was friendly enough, rooms were very basic and by the time we'd been here a week we had cabin fever, the rooftop pool and bar is nice however the jacuzzi was slimy and disgusting, the food was basic awful under cooked chicken and the plates and cutlery was filthy and my don went to get a drink and there was lipstick on the first one and dead flies in the second so we stopped eating there and ate out after paying for all inclusive. Would not recommend it its like an all inclusive from the 70s but grotty!