- Benidorm Holidays
- Costa Blanca
- Gran Hotel Delfin
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Gran Hotel Delfin
Spain, Europe
Costa Blanca
Located right next to Poniente Beach in a quiet area of Benidorm, Gran Hotel Delfin has a large garden with an outdoor pool. It offers rooms with flat-screen TV and minibar. The modern, air-conditioned rooms at Gran Hotel Delfín feature tiled floors and a private bathroom. The hotel's buffet restaurant serves international food as well as gluten-free menus upon request. There is also a café with a terrace overlooking the sea. The Gran Delfin offers live music and regular entertainment for guests of all ages. The hotel offers easy access from the AP-7 Motorway and is just 10 minutes' drive from Terra Mítica Theme Park. Real de Faula Golf Club is 3 km away and Alicante Airport is 35 minutes' drive away. Local buses stop directly outside the hotel.
Facilities
- Car park*
- Garage*
- 24-hour reception
- Mobile phone coverage
- Wired Internet
- Wi-fi
- Car hire*
- Transfer service*
- Room service
- Laundry service*
- *Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
2.5 Average23 reviews
Excellent
17%
Very Good
4%
Average
22%
Poor
35%
Terrible
22%
Location
Cleanliness
Service
Value
Not going back
We have been going to this hotel for years. Cross the road is the beach. The bus stop is outside the hotel. Only 3 or 4 floors. Quiet area in the night. Went in April last year. What a difference. The room and balcony was lovely, spacious. What was bad no kettle. They only had coffee machines and had to have a row to get that. The manager said the English don't want tea anymore so I asked her why they served it at breakfast. No more dinners only lunch, which is ridiculous as there was no where too eat at night without taking a bus ride. The Jacuzzi was not the same, whereas you had 3 settings, a whirling fountain and 2 types of sprays. You only got one and it was turned on in the morning turned off at 12pm and turned on again at 2pm till 5pm. When we were there someone had put bath bubble in the mechanism. She asked if my sister or I had done it. which we didnt. She closed that for 3 days in fact we only used twice because it was not fixed. The staff were pleasant but found they favoured their own when it came to dishing out food. Although it was 4 star no longer, never can they call it a 4 star and charge the same money unless they return all the things they have taken away and that means the staff they got rid of. I should imagine a lot of people go elsewhere now. Terrible shame. We now go to Cimbal Hotel .Food a lot better than Delphin If you go get a lower floor as rooms more spacious and ask for balcony. You get dinner as well.
Review by Bibby70 London, United Kingdom
Gran Delfin lost its potential
After 6 years staying with my family at this hotel, located in such a special place, I must say that since covid it has been worst every Year. Specially since its management group changed to el greco group. It is not a 4 stars hotel level, even though the price is. The service quality, the meals quality, the cleaning services, animmation options are getting worse. All employees are kind but seem work overloaded, tired and in stress. Even though we see they try to do their best. This situation is related with Cristina Hernandez, the hotel manager, who treats everyone - employees and guests- in the most unkind way. I’ve noticed this situation several times. This person is not customer driven at all, nor has the right profile to manage hotels and teams. With this management I’ll give up my holidays week in Delfin.
Bed Food , no activities for children, no quality to be considered a 4 stars hotel
The Hotel Manger - Cristina Hernandez has no competence and do not treat well guests and employees. The swimming pool area was reduced due to the construction of a new tower near by . Construction duration is more than 3 years
10 day family holiday
Twin room not enough storage was working out of suitcase for some clothes, definitely not big enough for 3 sharing.no tea making in room classed as a 4 star.everything else fine.the swimming pool was very good as there was 2.
Feels like 3-Star Hotel
Phone not working at all, so we could not use to call reception. And many things missing like: A Duvet or a blanket, Iron & Ironing board, coffee mashine/kettle. Door lockers doesn't look secure (especially balkony's). No comments about shower window. Thankfully I'm on the top floor.
