- Benidorm Holidays
- Costa Blanca
- Deloix Aquacenter
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Deloix Aquacenter
Spain, Europe
Costa Blanca
The modern and family-friendly Hotel Deloix Aquacenter is conveniently situated in a quiet residential area of the popular holiday resort of Benidorm on the Costa Blanca. It offers guests a wide range of services and amenities such as an aqua centre, a water playground or 2 paddle courts on the rooftop with magnificent views of the city. The Aqualandia and Mundomar Waterparks can be reached within a short stroll; the centre of Benidorm and the famous Levante Beach are within walking distance. A great hotel for families with children who wish to spend a beach holiday in a quiet area.
Facilities
- Wired Internet*
- Wi-Fi*
- Room service*
- Laundry service*
- Air conditioning in public areas
- Hotel safe*
- Currency exchange facilities
- Lift access
- Garden
- Sun terrace
- *Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good2,468 reviews
Excellent
45%
Very Good
36%
Average
12%
Poor
4%
Terrible
3%
Location
Cleanliness
Service
Value
Misleading information about kids club
Hotel Deloix offers misleading information about the hotel’s kids’ club facilities.
When searching and booking our holiday, we specifically filtered for a hotel offering a kids’ club. This was not an incidental preference; it was an important requirement for our family and one of the facilities we deliberately look for when booking holidays.
We relied on the information presented by Loveholidays when making our booking. However, once at the hotel, we discovered that the facility described as a “kids’ club” was not what a reasonable consumer would understand that term to mean. There was no meaningful supervised childcare provision. Instead, parents were expected to supervise their own children.
This is materially different from the service we believed we were purchasing.
I am particularly concerned that the hotel is marketed as having a kids’ club when, in reality, parents cannot leave their children there under appropriate supervision. Had this been made clear at the point of booking, we would not have selected this hotel.
The situation was particularly frustrating because the hotel also has an adults-only pool. The obvious benefit to parents of such a facility is being able to use it while children are safely occupied in a supervised kids’ club. Without genuine supervised childcare, this facility provides little practical benefit to a family travelling with children.
As a result, an important feature of the holiday we specifically selected and paid for was not provided as we reasonably understood it to have been advertised. This materially affected our enjoyment of the holiday and put a significant downer on what should have been a relaxing family break.
Fantastic
What a lovely hotel.
Having never been to Benidorm before I was a little apprehensive about this experience but the hotel did not disappoint.
My friend and I stayed bed and breakfast and found the breakfast very good, with so much choice.
All of the staff were friendly, the prices for drinks in the hotel were reasonable.
The pool is beautiful.
Our room was cleaned every day, as to was the pool area and communal areas.
The WiFi did keep dropping out but the hotel said that this is something they are working on.
Outside the hotel you can get a bud for 2 euros into the main town, or a taxi is about 8 euros.
Our bathroom ceiling did leak one night, but they were quick to fix it.
This is definitely one of the best 4* hotels I’ve stayed in and is perfect if you don’t want the nightlife of Benidorm on your door step.
Review by NathanFryer Uckfield, United Kingdom
Nice hotel
Hotel and pool are great but the shows in the evening are embarrassing, as they are so bad.
Review by John S Worthing, United Kingdom
Fab stay in a fab hotel
Realy lovely hotel spotlessly clean ,spacious rooms and absolutely gorgeous food with a large selection i could not see how anyone could complain about food its amazing Little bit further out but that made it more quiet take bus down if you not a walker only disappointment outdoor pool didn't open till 10 you couldn't even go out just to sit and read Fab holiday in a fab hotel
Review by debbieworthingto2018 Newcastle upon Tyne, United Kingdom
Deloix Primero
This was our first visit to Benidorm and we thought we had probably made the correct choice, as our first impressions were very good.
As we were probably the last drop off with our transfer that took almost 2 hours, but we were glad when we arrived as this hotel was looked very premium on first impressions compared to the many others that we had seen on our journey and when entering the hotel lobby area we certainly felt that we had made the right choice.
Although a good 20 minute walk from the main shops and seafront, this location is actually pretty good, as it's out of the way of all the rowdy bars, if you prefer some peace and quiet, a quiet hotel it was, as I found that it did slightly lack a bit of atmosphere, but it was quite peaceful inside, but traffic from all the roads around the hotel this could be heard especially from our balcony, we found that the sound from mopeds and garbage trucks was quite regular, also there was a buzzing sound from our balcony that we couldn't figure out what exactly it was.
The all inclusive was a bit disappointing in a few ways, although the food selection in the restaurant was quite good, but you had to wait to be approached by the waiter to be offered a drink and sometimes they were short staffed, on a couple of occasions we waited for longer before giving up and having to approach the un manned bar to ask for drinks, but felt uncomfortable as we could see that they were short staffed, the outside bar service was quite slow at times, especially on the rooftop, as we got to the bar on a few occasions but there was no-one to serve you, then all of a sudden there would be two or three staff members come out at once, in the evenings there was no issues with this, also as the hotel has options of half board, there were people paying for drinks and snacks with debit cards that slowed things down and made a queue build up, there was not a buffet type of snack bar, you had to order a burger, chips, or pizza etc and wait for it to be cooked, this was limited for all inclusive, you could only have basics as there was a menu on the bar with blue ticks for all inclusive.
As we were all inclusive i wasn't keen on the idea of paying for the mini bar items, so we simply didn't use it, as the hotel was very close to Aldi, Iceland, Lidl and another local supermarket, so we stocked up with some of our preferred drinks.
Sometimes I wondered if it would be quicker to walk to Aldi's to get some drink instead of waiting at the bar.
Overall, this is a lovely hotel, it's very clean and tidy generally, especially the toilets and lobby, pool areas and internal garden area, but some areas could be improved, we probably wouldn't return here for the reasons mentioned, but some of the people that we spoke to had stayed at the Deloix before, so it is quite a popular hotel.
I do now wonder why we actually booked all inclusive, as Benidorm is so cheap to eat and drink out and you are never far away from anywhere.
Review by AndystravelS22 Cambridgeshire, United Kingdom
