Agua Azul

The location was brilliant would definitely go 2 that area again but not the hotel agua azul as the food wasn't up 2 scratch We was all inclusive and still had 2 pay 4 some drinks thay just made up the rules as thay went on witch we found disgusting there was allso a sickness bug going round the hotel there was a lot off people been sick or getting sick Allso some one died in the pool when we was there an the hotel staff did nothing it was left 2 the Guests 2 get him out off the pool an start cpr on him allso the guests had 2 ring the ambulance thay never even cleared the pool area thay just left guests round the pool witch Was disrespectful off the man that passed away The room was OK ish as we kept getting a realy bad smell comeing from the drains we asked other people that was there an thay said the same over the smell comeing from the drains We had 2 ask 4 clean towels and 4 the bedding changing as well .Four a 4 star hotel I would have expected the hotel 2 be nice as we stayed in a 4 star hotel just up the road just over 2 weeks previous an we was felt more welcome than at the hotel agua azul The hotel agua azul is ment 2 be closing 4 refurbish and I think it realy needs it and staff training on when thay have an emergency on site ie when a guest needs there help like we had 2 see when the guest died in the pool and thay did nothing at all If the hotel stays the same with out any changes or staff training I would be surprised if it shut down as there is a lot better hotels in the area with the food been poor and the staff haveing no training it was a let down an a waist off money we will never go back 2 this hotel ever again We allso asked some of the other guests and thay allso said thay would never go 2 the hotel again we have seen better 3 star hotels reviews than this one So if u going 2 benidorm pick some where else as you will be disappointed if you go hear

We've just returned from 5 nights in this hotel . Rather than write a very similar review to the one already here, we'll agree that, in our opinion, it's 3 star not 4 . We paid for a pool view room which was fine during the day . It faced a busy road and it was noisy, bring ear plugs if you're a light sleeper. At night when people were talking on their balcony and moving chairs it might as well have been on your balcony as the noise really carried . Perhaps people don't realise that it happens. Any raised voices in the next room can be heard too . Not all guests are considerate , walls aren't very thick. The bed was comfortable and the room was clean. It's really small though. A TV in the area where there is a chair and dressing table so no mirror there, would have been handy to have for drying hair etc. We saw people handling food , not using tongs or sanitising , gel is available. I was ill for a day and a half which I spent in bed . My husband was fine , we ate different things the night before. After that I was a bit worried in case it happened again. One person we spoke to was in hospital for two days. The position of the hotel is good , it's not a quiet area, I don't know where that would be in Benidorm! The staff were very pleasant. We don't sunbathe so didn't need beds , it always seemed busy around the pool. It seems to be a popular place that people return to but we won't be coming back .