- Benidorm Holidays
- Costa Blanca
- Agua Azul
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Agua Azul
Spain, Europe
Costa Blanca
The Agua Azul Hotel is characterised by its excellent value for money, giving a maximum confort service at very affordable prices. Located in the best area in Benidorm, with immediate access to the old town, culture monuments and a great range of services located in the Benidorm beach area.
The Agua Azul Hotel is located on Levante beach, Benidorm and has 132 double rooms and 13 single rooms, fully equipped to make your stay as comfortable and pleasant as possible.
From our hotel you will have access to the best day and night leisure areas, as well as the tourist and comercial centre in the Levante beach area in Benidorm.
Come to meet us and make your stay unforgettable!
Hotel Information
Be sure to enjoy recreational amenities including an outdoor pool and a fitness centre. Additional amenities at this hotel include complimentary wireless Internet access, concierge services and a television in a common area.
Facilities
- Car park*
- 24-hour reception
- Late Check-out*
- Mobile phone coverage
- Wi-fi
- Car hire*
- Room service*
- Laundry service*
- Multilingual staff
- Air conditioning in public areas
- *Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent2,773 reviews
Excellent
66%
Very Good
23%
Average
7%
Poor
2%
Terrible
2%
Location
Cleanliness
Service
Value
Excellent stay once again
Just back from our 8th visit to this hotel & you can’t fault it, staff are always polite and work really hard. Food was all good every sitting, see you again soon Agua Azul Greg & Martin
Review by GregC417 Stoke-on-Trent, United Kingdom
The Good,the Bad and the Ugly
We travelled with Jet 2 and we have been to the Agua Azul all Inclusive a few times before so we knew what to expect, we arrived at 12noon to a lovely receptionist, after giving her our details including our bank card details which is a requirement now by most hotels she gave us our room key which is strapped to your wrist, it was a pool view room which was a bit of a surprise you normally pay extra for these rooms because you get the sun for most of the day, the park view rooms at the back though are good there is more to look at and you get the late afternoon sun which is nice, we don't mind where we are at this hotel, but it was pool view room this time on the 5th floor, the room was spotlessly clean, someone had worked had to get it nice for the next guest (us), after dumping the cases there it was downstairs for a nice glass of cold Amstel beer, and to meet our two Benidorm friends who arrived the day before us! Soon it was time for our first meal and a bottle of white wine that was a lovely meal, all was well, we soon settled in to enjoy our holiday. The bar staff worked so hard to keep everybody's drinks flowing, the food on our first week was very good and well presented, the evening entertainment we had seen most of the acts before as most people have who travel to Benidorm many times, the top entertainer was Pablo Bloom whose act is always the same but he is still a very funny person but as he said if you have seen my show before then it's the same old sh...! The first week was really good at the Hotel, the second week was hell I was taken ill with stomach sickness, there was a problem here before we had arrived but I thought that it had gone but no there were other people ill too, our friends were ill as well it was not looking good, after a couple of days my wife was very ill in all we lost four days of our holiday, we took all sorts of precautions to avoid this happening but we still got it in the end, the management knew there had been a problem and so did the Jet 2 rep but I was told they had already said there is not a problem, we were both really ill our friends got us some salt drinks from outside the hotel and that helped, after this when we finally felt ok we was really carful on what we ate at the restaurant in fact we ate very little again! On the second week we went in the restaurant at 8-15pm on a Tuesday evening and there was only 8 people in there, it was the worst display of food I have ever seen at the Agua Azul that was the reason the restaurant was empty! It was clear they had a few problems, we was so glad we we did not go for longer than two weeks. The snack bar food was ok, but the chicken nuggets were not nice at all. All the drinks and cocktails from the bar were good so be careful some were very strong, all the wines were good, so was the beer! but we still had to be careful what we ate here. The Hotel must sort these problems out if they want us to return. I forgot to mention our rooms were always cleaned by such hard working maids, well done!
SICK SICK HOTEL.. DO NOT GO
Nightmare holiday .worst ever . On arrival we were located floor 5. Room 502. Walking to the room we could smell sick . Numerous rooms had "do not make my room up signs "3rd day I took sick . Never ever have I been so sick. On 5th day my wife was the same. Reported this to reception. Yes we did receive calls from reception and our jet2 rep to check how we were. I spoke to various other couples who had exactly same symptoms. We even noticed ambulance at front door of hotel on 2 different occasions. Could not wait to get home and sadly Agua Azul you let us and fellow holiday makers down . We contacted jet2 as soon as we got home in june . Now October not even an email of response . Disappointed .
Pretty hotel, nice views!
Awasome! Good price and clean room. Comfortable and friendly service. I'll recommend it!
Review by josepe764 Majorca, Spain
Terrible, terrible terrible …
Hello, sharing my honest review of the Agua Azul. Check in was fine & the receptionist Angela was extremely polite and helpful. Our room was located on level 5. We arrived late in the eve. Corridors are dirty & dull, Our room was so disappointing, the grey depressing walls, the chipboard head rest, the wardrobes made out of the cheapest MDF wood, absolutely no draws & bed side cabinets are just hollow side spaces, no art on the wall. The toilet does not have a door only a frosted sliding panel & NO door on the shower. Tiles are dangerously slippery when wet, no shower mat provided. Kettle is old & dirty, the room is how I imagined a hostel would look like. There is NO privacy & the toilet situation is highly embarrassing - as no sound barrier. The walls are paper thin, you can hear next door plugging in electronics, hear conversations & even when they hit light switches - every little movement you can hear. The tiny sink situated next to the bed is unsightly & again no storage, just a metal stand which is useless. The glass panel is very dangerous & in the dark you will walk into it. We spoke to some people who had bruises & cuts. It’s a heath hazard. Our view was also depressing - a car park at the back for delivery’s so yes you head traffic noise. It the worst room we have ever ever stayed in.
The restaurant is ok & we found the food hot & the beef stews tasty - not a mega selection but always something - desserts were good. Please note there is no waitress service - you have to go to the bar if you want a drink .. you can imagine the ques .. no waitresses can be seen hardly anyways tbh & plates are all stacked on people’s tables .. also lots of people complaining of sickness & dioreah in the hotel.
The bar area is unpleasant , and certain staff members do NOT want to serve & will IGNORE you. MARIA - got told by my mum for being SO rude, after being ignored by Maria for 3 days & blatantly blanked by her. Not a nice experience & her thinking she could treat us so badly, luckily we didn’t see her again (hopefully she got removed as we had to report her actions to reception) absolutely vile customer service & hopefully she’s been sacked. This is NOT what you want when ordering a drink, a really toxic woman & I’m glad we didn’t let her get away with treating us so wrong.
The entertainment room is again depressing with no pictures on walls - just another holding room with no warm welcome, the entertainment guy was so lovely tho & always happy and smiling- well done to him!
The clientele is in my eyes is an eye opener, some men turning up to lunch with no shirts on with a beer in each hand, shouting from across tables - arguments amongst people at night & glasses falling on floors. This hotel is 90 per cent English brexit types who love a full English & a beer.
We come to Benidorm a lot & have been over 20 years and this is definitely the worse hotel we’ve stayed in, I can only see people staying here if they want the alcohol otherwise why would you stay? It’s honestly not a nice experience & I would not recommend or return.
Hostel vibes & definitely no way a 4 star!! It’s a Blackpool bed sit in the sun. Never again & so happy to be home!
Review by AMGMAN1 Shropshire, United Kingdom
