Suite Hotel Eden Mar

We have enjoyed our staying at this hotel on Madeira. Very nice and clean hotel, beautiful garden and friendly personal so we will see us again..

Pros...grounds were very clean. Rooms are spacious and the balconies are very nice. Noise level was very good, quiet even. Location is good in that it is central to sea area. You can walk to downtown or a quick bolt ride. Breakfast, the only meal were had at the resort, was typical. At breakfast, Ricardo was outstanding...friendly and kind.

Cons...aside from Ricardo, the staff was very cold and unfriendly all over the resort. The gym, one of the main reasons why we select a hotel, was very old and in room that looked like it was from 1960 (not matching the rest of the hotel).

We’ve just returned from a wonderful stay at Suites Eden Mar and, overall, had a fantastic holiday. The standout feature has to be the spectacular views across the Atlantic – waking up each morning and sitting on the balcony looking out over the ocean was simply breathtaking.

The entire complex is immaculately maintained. Everywhere you look, there are staff cleaning, gardening and keeping the hotel looking its very best. The pool area is particularly beautiful, with plenty of space to relax, and despite the hotel being busy, we never had any problem finding sunbeds at any time of the day. There is a basic gym with fairly old equipment, also a bonus was the 2 heated pools - absolutely fabulous.

Breakfast was superb, with an enormous choice to suit all tastes. From fresh fruit and pastries to cooked options and made-to-order omelettes, there was certainly more than enough variety to keep everyone happy throughout our stay.

The only real downside was the cost of eating and drinking within the hotel itself, to us they are showing preference to guest oh half board by allowing them to upgrade to à la carte for a small supplement where if you’re on B&B it’s the full whack. A prime example is the garden BBQ at €40, never has a BBQ been worth this add the expensive drinks and you’re in for €200 for a buffet BBQ. We paid almost €100 for three very basic pizzas at their Basillco Restaurant.

The drinks prices were equally eye-watering, with draft cola costing €5 and mocktails priced at €11. It did feel as though families with children were being hit particularly hard by these prices.

There are some wonderful restaurants in the resort, but if you want to eat on complex, prices are significantly higher than those you’ll find on the nearby high street restaurants and bars

That said, the hotel itself is excellent, the facilities are first class and the cleanliness and stunning location make it a place we would happily return to.