Savoy Palace

This was our second stay at this fabulous hotel and it is still as excellent as ever. Beautifully appointed bedrooms, friendly and helpful staff, the most amazing breakfast and a great choice of things to do on site as well as nearby. It's location is perfect being within easy walking distance of Funchal city centre. A small wheel broke on my wife's wheelchair and it was fixed by an amazing maintenance man, sorry we didn't get a name but were very thankful for his skills. We will definitely be back!

We started our summer holidays with four days at this hotel in Funchal. It is well located in walking distance of the old town and cable car etc. Being honest, the visit didn’t start particularly well - when I visit a premium hotel, I expect slick service, however the check in process was quite the opposite. Time consuming and frustrating when all you want to do is drop your bags and rest. We were passed from a greeter to counter staff, all said it took over 30 minutes. In this world, I have no idea why it takes so long. That said, this is my only fault,and the hotel still gets a full 5 stars, the beds are so comfortable, rooms well appointed. There is an evening turndown service where chocolate and water are provided. Breakfast is beautiful (tip: try the eggs Benedikt). The main hotel bar lacks atmosphere, but the pool area is stunning. Also the pool bar menu is fantastic. The roof top pool is often overlooked, but this is a peaceful alternative to the larger pool. Would come again, but hopefully the check in process will improved and make for a fully special experience.

A mixed review incoming. We stayed here as a couple at the end of June. Arrived 12 noon, room wasn’t ready. It was a bit early so we went for lunch. Told they would ring but we never got a call so went back at 2pm and room still wasn’t ready. Finally at 2.40 I checked again and it was ready. There was no welcome drink which I would expect from a hotel of this stature. The rooms are beautiful, spacious, spotless and well maintained. However very little storage space, definitely not enough for 2 people for a week. And no dressing table with a mirror and plug. Again something I would expect to see. Air conditioning is centrally controlled and turned off overnight, the time you need it most! We had someone else’s €300 meal added to our bill! Quickly sorted by reception but only because I spotted it. On a positive note this hotel is beautiful, the pool and the grounds are immaculate. Staff are friendly and the sky bar is excellent, if a bit pricy. Very opulent hotel. Anita on turndown service is lovely and did a great job. Room always cleaned to a high standard. I’ve given a 4 because of niggles that given the price we paid shouldn’t really happen but would I stay here again Yes!