Pestana Royal All Inclusive Ocean and Spa Resort

Nice hotel. But. Food average. Water pressure in bathrooms very low. Even at 11 pm. Dodgy old shower and bath workings. I got burnt 🔥 overall this is a 3 star hotel. They only got 5 because of facilities . A very good place but not 5*

We stayed here as a family in August 2026. Our children are older teens so had their own separate room, and ended up being 2 rooms apart from us rather than adjoining, we were on the top (11th) floor, in rooms classed as Deluxe Room with Sea View. There were quite a few differences between the two rooms, ours had the bathroom behind a glass wall, and just a shower, whilst the children's room had a separate bathroom with a door, and a bath with an overhead shower. Our room seemed a bit more modern and spacious, although both rooms were fairly small. The balconies were just big enough for 2 people to sit down. From the 11th floor you are quite high up, but could see the gardens and pool areas as well as the promenade and sea beyond. It was fun to watch the various dolphin watching boats go past the hotel and back a couple of hours later, especially the Santa Maria (which we did go out on during our stay). Beds were quite hard but comfortable enough and the air con worked well.

The hotel is well positioned and many of the tours and excursions will pick you up from here, but if you need to make your own way anywhere there is a bus stop just outside, we used this to go into Funchal for the boat trip. Local trips cost just 2 Euros and 5 cents. We also went up to Monte Palace on the bus (approx 1 hour journey), and this was still the same cost. We did not use the shuttle bus service. We did also walk along the prom in both directions, including a visit to the Forum open-air shopping centre. unfortunately the prom was closed off before you could walk to Camara de Lobos, otherwise we would have walked there as well, but the beachfront walk was still interesting and pleasant.

We enjoyed our time at the hotel, despite being large and with over 300 rooms it did not seem too busy, only really at meal times which felt a bit hectic, but there was still plenty of food available despite the amount of people in the buffet at any one time. There was food and drink available pretty much throughout the day, and plenty of variety. As our children have nut and egg allergies we did struggle to find suitable desserts at times, but ice cream was always available as a fall-back option as well. We did not manage to get booked into the Italian restaurant, but did like the Madeiran buffet night, with an accordion player and drummer dressed in traditional costumes providing entertainment. The beef skewers were particularly nice!

Drinks from the bar were very good with a decent range of cocktails included as well as wine, sangria, soft drinks and warms drinks available. Room service would often replace any tea bags and milk used in your room from the previous day. Towels were always replaced if you left them to be done.

The hotel is very clean and tidy, we liked the multi-level layout, and there were just enough seats in the outside bar area and sunbeds around the pools. We found the hotel to be quite quiet and relaxed, you could always find your own space in the public areas and noise from the bars area usually finished by 11pm.

We very much enjoyed our time on Madeira and felt the hotel contributed to that enjoyment, and would definitely consider staying again if we return to the island in the future.

Wonderful week at pestana Royal Madiera. Lovely friendly reception,very welcoming,quick check in. Room was spotless everything you needed , safe,tea/coffee, hairdryer shampoo soap conditioner,water, juice in fridge.Room was a little dated but spotless. Lots of choice in the restaurant , buffet style meals. Staff work very hard to please.can't fault the service. Lots of food choices.outside pool and bar areas always pleasant, entertainment also.cant fault.came back to our room it was my birthday and the hotel management had left a bottle of fizz on ice,and a birthday cake in our room.room, thank you so much,a lovely touch.would love to return some day .had a great time.