Pestana Casino Park

Such mixed feelings. The staff at the pool areas including the bars and waiting staff were very helpful and cheerful, great customer service. The reception staff need some serious customer service training but it’s not enough to ruin our holiday as we didn’t have to interact with them much. Breakfast was excellent with huge choice and the pool areas, pool staff etc is fab. There is a lack of communication across the hotel and staff seem ill informed about what they are meant to do and should know. Thank you to the young man on reception who sorted an engineer to fix the noisy vent in our room immediately ( room 314) The other chap did nothing! Great location, if you walk out of the hotel and turn immediately left before you reach the main road there are many great restaurants down here. We would not return as the hotel needs a refurbishment of its rooms, however if you have already booked it’s not a disaster.

Well where do I start , I am still on holiday at this hotel . 5star it isn’t , rude staff and not enough staff , shower is non existent the hotel needs an upgrade , the prices of food and drink are high but I wouldn’t mind that if you got 5 star treatment . Second day room not being cleaned before 4pm , no free fill up in fridge as told , overall very dissatisfied and disappointed will not return . Look for another hotel .

A terrible experience. Having visited Pestana Casino Park a few times (and liked it very much), we had no hesitation going back there again on what would be our 10th trip to Madeira. Unfortunately on Day three I fell ill overnight. Over the next few days we both were ill so much that we had to have a Doctors visit (300 euros a visit). We wanted help from our Jet2 rep but the hotel said that they would not contact them and we had to do it ourselves. The 24/7 Jet2 helpline was not answering over the weekends!. We were so ill that we had to have our room cleaned a number of times. Despite telling the front desk that it really needed a deep clean due to vomitting and severe diahhrea episodes. All we got was a quick vaccum and a little spray around the toilet. No wonder the bug was still in our room. They could not accomodate us for a further 3 nights as we had to cancel the flight home due to illness. There was also no help in finding us furhter accomodation. There were quite a few other people ill but the hotel did not want to accept responsanility for possible food poisoning. As for the Thump, Thump, Thumpty Thump music outside from 9pm through to at least 2.30am. The hotel said that they could do little about it. If you wnat a quiet hotel, then do not visit here. We are dissappointed with how we were treated and the lack of help when we most needed it. We will never stay here again.