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- Pestana Carlton Madeira Ocean Resort Hotel
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Pestana Carlton Madeira Ocean Resort Hotel
Portugal, Europe
Funchal
This luxurious hotel is located in the lively city of Funchal on the mesmerising Portuguese island of Madeira. The hotel enjoys an idyllic slope setting overlooking the shimmering waters of the magnificent sea. Guests will find themselves just 10 minutes from the beach and in close proximity to a selection of colourful shops, exquisite restaurants, lively bars and nightclubs.
This upscale hotel offers a host of exemplary facilities, catering to the needs of discerning business and leisure travellers.
Guest rooms are styled with neutral tones, classically-beautiful furniture and an exhilarating sense of calm and tranquility. All rooms are equipped with a range of facilities to ensure a comfortable stay, facilities include a Flat screen TV, electric kettle, mini-bar, air conditioning, Wi-Fi, and a balcony. Rooms with upgraded views eg. pool view, garden or sea view, are available at a supplement.
Guests will be impressed by the hotel's choice of exceptional leisure, recreational and dining amenities.
Facilities
- Fitness centre
- 24-hour reception
- Mobile phone coverage
- Wired Internet
- Wi-fi
- Room service*
- Laundry service*
- Medical service
- Bicycle hire service
- Air conditioning in public areas
- *Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent5,264 reviews
Excellent
55%
Very Good
29%
Average
11%
Poor
4%
Terrible
2%
Location
Cleanliness
Service
Value
A Madeira Gem
Fabulous! It had everything. Pools, gym, several bars, excellent dining and wonderful staff. The room we had overlooked the pool and out to sea. Magical, especially watching the sunrise. The room was spacious, with coffee making facilities, nice linen and a bar fridge. Plenty of cupboard space. Very quiet too. Bus at the door, shops and restaurants nearby. Would definitely stay again.
Review by RichardElizabeth60 Sydney, Australia
Superb 5 star hotel
An excellent hotel in a superb location. I cannot fault the hotel in anyway. The staff were great, the cleanliness faultless and the facilities were fantastic. We will definitely return
Review by Howard W Cambridge, United Kingdom
Great location
The location was perfect! Easy walking to Old Town or other way to Lifo. The hotel and grounds are beautiful. Lots of food and drink options. View from the balcony is spectacular. But wow, the parking is scary🤣🤣
Love this resort
We enjoyed this resort so much on our first visit in 2025 that we returned in 2026. The location is convenient - an easy walk to downtown or the waterfront with good transit options. Pick a view - they are all great: the pool & ocean, the Funchal waterfront or the city rising into the mountains to the north. We appreciated the option to relax at either of two pools, take a dip in the ocean, or shop and dine in an enjoyable city. Special thanks to Salome at reception, who provided excellent service.
Review by Culture612729 Ajax, Canada
Excellent hotel would defo return
Second time visiting Madeira and this hotel looked like the perfect location. However after reading some mixed reviews we were a little apprehensive about this hotel . Needless to say it turned out to be a great trip . From arrival at check in staff were so professional and explained everything Room was a bay view on 12 th floor which was perfect with stunning views of harbour and Funchal night lights . Food was great managed to get something most nights from buffet (dining staff could be a bit more pleasant) however not a big issue . Poolside was absolutely spotless and plenty of loungers available (didn’t experience any reserving which is a bonus . Would I return absolutely it’s a beautiful location. One issue to address please review your pool towel exchange policy it’s not acceptable having to wait till next day to exchange a towel . Had so many arguments with pool staff they wouldn’t change policy (very poor) but it could easily be fixed
