- Madeira Holidays
- Funchal
- Ocean Gardens
1/49
View 48 Photos
Ocean Gardens
Portugal, Europe
Funchal
The Ocean Gardens hotel is a 4 stars hotel with 85 twin/double bedrooms, situated at about 15 minutes from Madeira airport and 10 minutes from the city centre of Funchal. Offers to its guests, from Monday to Saturday, a free shuttle bus to the city centre and is well served by an extensive public transport network.
With a privileged location, on a cliff above the sea, all the rooms have a magnificent view to the Atlantic Ocean, and 50 with the particularity to have also view to the Bay of Funchal. Of its 85 rooms, 4 are Junior Suites, 38 are superior bay views, 11 are bay view and 32 are sea view.
All the rooms have air conditioning, heating, WIFI (free), cable TV (98 channels), direct-dial telephone, mini-bar and safe (extra charge), hairdryer. Some of the rooms are equipped with bath and shower, and some only with shower.
All the rooms are “non smoking”,.For smokers there is the room balcony.
On the 4th floor, with a magnificent view to Funchal Bay, there is a Snack-Bar, a Swimming Pool, a Natural Solarium, a Sauna (free) and a relaxing area with Massages and Treatments (at cost), all surrounded by beautiful gardens, that offers its guests pleasant moments of relaxation and tranquillity.
Customers have at their disposal a Snooker table, a football table, one bar with panoramic view at the Terrace, one Breakfast room: “Belle Vue” - for breakfast service, and "Montanha" restaurant - where halfboard and fullboard is served. Apart from halfboard and fullboard, this restaurant serves “A La Carte” dishes and offers to its guests the opportunity to enjoy the typical and Mediterranean specialities from the A La Carte menu. Making part of the hotel facilities, there are two multi-function rooms, prepared for events: congresses, weddings etc. One of tese multi-functions rooms is located on the 3rd floor with a panoramic view of the sea, with a capacity to 200 people.
Facilities
- Wheelchair-accessible
- Car park
- 24-hour reception
- Late Check-out*
- Wired Internet
- Wi-fi
- Local and international calls
- Car hire
- Room service
- Laundry service
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent581 reviews
Excellent
52%
Very Good
34%
Average
10%
Poor
2%
Terrible
2%
Location
Cleanliness
Service
Value
Nice hotel / good service
Nice hotel with good views over the bay of Funchal. 3 free shuttle buses each way and regular buses costing 1.95 euros each way. Breakfast is good. Pleasant and friendly staff. Good rooftop pool. Quiet at the moment but early in the season. Bedrooms excellent in annex with wonderful sea view balcony.
Clean but looks shabby and neglected
Hi the positive of this hotel is the staff especially Connie, lovely view of the sea but unfortunately there is a road outside the hotel (see photo) so you could not sit out there because all you could hear was traffic. Swimming pool had green at the bottom in the corners, sunbeds were stained and one ripped, so it looks neglected There is nowhere to dry swimming costumes on balcony, the hotel do provide pool towels. You cannot walk down road as there is no pavements but they have a good bus service to town. They have a bus from the hotel but only in the week and last one from hotel is around 5 Pool bar was not open and if people went into hotel and brought the drinks up to the pool they would still be there the next day. No entertainment except 1 night a week of traditional dancing, but that didn't bother us But as we went into town most night as the food in the hotel was ok (big portions), but expensive and there is more choice in the town. Room was clean apart from makeup on curtain but it was shabby (see pictures), bed comfy. Breakfast was ok, nice bread but pancakes were supermarket so not made fresh in the hotel so little rubbery. this hotel is not a 4 star hotel.
Review by _ann_raggett London, United Kingdom
Incompetent staff
I stayed three nights in this hotel. On the first evening, I noticed that the A/C did not work, making the room very stuffy. Each time I turned it on, it ran for about one minute and then the whole thing shut off. I went downstairs (quite a trek; this hotel has a truly weird layout) and explained the problem to the person at the desk. She suggested that I just open the sliding glass door, which would have been risky. Many years ago in France I had a room that was too hot and I did this and woke up with a burglar in my room at 5 a.m., so this was a truly terrible idea. She told me that she could not help or move me because the hotel was sold out but she told me she would see to it that the problem was addressed the next day. I got through the night and the next morning, I made sure to explain the problem to the day person at the desk, who assured me it would be taken care of. I got back to the hotel at 10 p.m. that night after a day of enjoying Funchal and went to my room. SAME PROBLEM! NO ONE HAD FIXED IT. I, once again, went downstairs and explained this to the man at the desk. He told me that someone had gone and looked at it and said it was working and then proceeded to insult my intelligence by asking if I had inserted the card to make sure the power was on in the room. He kept telling me that it was checked and working, which it clearly was not. He eventually gave me a key to a vacant room and told me I could try in another room - in other words, he wanted me to prove to myself that I was too stupid to figure this out, in which case, maybe someone could have helped me. I went to the new room and the A/C worked perfectly. At that point, it was 10:30 at night and, of course, I then had to pack up all of my belongings and move rooms because the staff was too incompetent to address what should have been a very straightforward issue.
Review by Sallie W Baton Rouge, Louisiana
Excellent..
I arrive at this Beautiful Hotel..at 1.00 am On private transport..and From the First Impression I new this was what I wanted.. fantastic Vews Friendly staff all the way Tru the hotel.. breakfast lots of choices. Room cleaned. Every day.. transport to Funchal..10xminuts.. swimming pool .. Very cleaned.. bar available all day.. And before I finish.. a big thank you.. To Ana and Helder in the breakfast room Very professional.. with attention to detail on Service.. At reception..again extremely helpful.. Manuel driving the 7xseater in to Funchal every day.. Very polite and helpful... I definitely be back..
Review by V3600NGadrianoa Liverpool, United Kingdom
No price-quality standard
- reception staff is very friendly, free shuttle to the city centre is very convenient, the rooftop swimming pool is well maintained and quiet, with a beautiful view over Funchal, clean rooms and towels, free parking
- high prices for drinks or food (at the rooftop bar), way too many staff members at breakfast, keeping too close an eye on our every move, terrible coffee, the location: by a busy road (since all terraces are at that side, sitting there is not pleasant), far from the city center, no shops or restaurants in walking distance, the ‘eerie’ feeling of ‘emptiness’ in the hotel (few guests, desolated areas) and last but not least: the umbrellas on the rooftop (see picture).
Overall: I would not recommend this hotel, it isn’t cheap and has too many minus’es
