Luz Bay Club

Me and my sister stayed here for 4 nights, after reading the reviews we was really hesitant and worried and sadly the reviews were correct, after calling the hotel a day before to check our room would be clean the guy who answered was very rude and made us feel stupid answering “what is the point in this phone call”, when we arrived he just gave us a broken key card and said your “room is at the back” we had no idea where we was going ect, the facilities such as the pools were fairly clean but the loungers and the shower rooms where absolutely filthy! The running water in the shower room was brown! Our room was very poor, stains on bed sheet, broken plug socket, air con broken, a leaking boiler to there being water everywhere!! we complained to reception the next day and they didn’t even apologise they gave us a new key card and replied “ move next door”, this room was slightly better. Checking out no staff were at reception so we left the key on the side with no choice, anyone could of walked in that hotel as no staff on reception barely ever, the only good thing about this place was the location being on top of the beach but overall we would NEVER return sadly, this place does need a serious revamp as well as customer service training and basic hygiene and health and safety training. Very very disappointed.

100% not a 4* hotel more like a poor 3* Ok if you’re on a tight budget, get a good deal and don’t want to spend much time in the room. Location not too far from beach about 5-10 minute walk. Atmosphere quiet, mostly families. No organised activities. Value average. Cleanliness in the rooms is not the worst but definitely not best. Service - there isn’t really any because the staff just check you in and that’s it. In the restaurant the food for breakfast (starts at 8am) is average but edible but the coffee is awful! The pool that gets used the most next to kids pool is murky. Never saw anyone clean anything in the pool area, reception area etc. The maids at the room are polite and helpful, make beds, clean bathroom, replace toilet rolls and provide fresh towels daily. The room are very dated, Wikipedia says the hotel was last renovated in 2010 which certain areas probably have like the pool but the room we stayed in no.25 ground floor definitely hasn’t seen changes since the early 90s so about 30 years! There are peeling patches on walls where it must get damp in winter, aircon units are deep yellow rather than white, curtains are holey and old but do block out sun. The beds are quite comfortable, linen is clean, pillows are ok. There is a fridge but nothing else fo self-catering, not even a kettle. The shower area has some mould spots and curtain needs replacing. There is always hot water when showering and washing. One upholstered dining style chair that looks minging and I would only use to put my case on. A grubby small plastic garden table but no chairs to sit at with and one grotty lounger on terrace at front door to too . It says no smoking but there’s smoking waste and empty packets strewn about in the gardens outside room. It could be really lovely with proper funding and management. The adult pool area needs a good jet washing, so do the sun loungers which are all sagging and need replacing. There are a few hanging style beds but not maintained so don’t look inviting. There is a pool bar that has a private businessman running it, the cocktails were nice, cold sodas for 3€ and a few hot snacks and ice creams etc to buy. The supermarket is the other end of the town so a bit of a walk down the main road. There are dilapidated tennis courts that can be used. One plus is there is a scuba diving school right next to hotel that uses hotel pool in there learners package before the take you to sea so that’s convenient if you fancy 120€ per person activity.