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- Pestana Alvor Praia Beach and Golf Hotel
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Pestana Alvor Praia Beach and Golf Hotel
Portugal, Europe
Alvor
From its cliff-top position, this exclusive luxury hotel enjoys panoramic views over the magnificent beach and bay of Três Irmãos and out to the Atlantic Ocean. The hotel is surrounded by 4.5 hectares of wonderfully maintained gardens, the centre of the picturesque village of Alvor with its shops, restaurants and bars is within walking distance. Portimão, the largest town of the West Algarve, is only 5 km away, Faro International Airport is at a distance of 74 km.
Facilities
- 24-hour reception
- Mobile phone coverage
- Wired Internet
- Wi-fi
- Room service*
- Laundry service*
- Medical service*
- Bicycle hire service
- Air conditioning in public areas
- Hotel safe*
- *Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good2,509 reviews
Excellent
48%
Very Good
29%
Average
14%
Poor
5%
Terrible
4%
Location
Cleanliness
Service
Value
Not what it was
The hotel is in a fantastic location and that is its main plus. It has however some issues considering its 5* rating and the pricing of the hotel. We have been to the hotel many times but this time I thought things had slipped quite badly. Our room although nice enough had drawers which were in bad shape, the general furniture is like something cheap from ikea. The pool are decking is in very poor shape and where my elderly parents room was they had to walk across it at night and it was pitch black the steps were not lit although there were lights not working. They have signs saying you can’t keep beds and towels will be removed but they don’t enforce this. Something that drives me mad if you have a rule enforce it or remove it! When we said to the pool staff they were not interested and in one occasion lied to us about people being at lunch who hadn’t been at the pool all day. Receding the pool again on our one week stay on two occasions they had no they had run out of towels and on another when we came up from the beach they were locked up despite the pool being open for another hour. There are positives the pool is large although dated, breakfast is excellent and the staff very good. Location is first class although there can be a lack of parking if you have a car. Would I stay again after several visits? I’m not sure it isn’t the standard it should be for the price.
Review by JerandJoA Saintfield, United Kingdom
Nice stay and great location
Lovely hotel and staff. Could do with an update but excellent location. Excellent bar in the garden perfect for evening drink. Sorted golf for us as well. Would recommend and will be back.
Review by Frank D Dublin, Ireland
Fab stay but there is room for inprovement
Overall we had a great 7 nights holiday. I would however not class this hotel as a 5 star - I would say 3.5 to 4 at best. Kudos to all the staff - everyone we came in contact with was very warm and friendly. Could not fault any member of the team from reception to restaurant/bar and housekeeping staff.
My daughter absolutely loved the kids club and was there everyday for full day except one day she did half day. Thank you Ivanna for looking after my Lily. We both absolutely adore you.
For me some areas that could be improved:
- aircon in our room wasn’t very effective. Might be a circulation problem but just didnt feel it helped much when we used it. Room 521.
- water pressure at the sink tap was very poor.
- toilet seat had some chipped areas and whole bathroom needs a revamp I think. Not what you expect for the rating advertised or price paid.
- I believe food at the restaurant was way overpriced. We ate there every night and whilst I enjoyed it, believe there needs to be more variety especially for kids. My daughter is very picky and ate very little. Well done to the staff member that sorted french fries for us on the last night.
- very annoying having to pay for lounge chairs on the beach. I think this should be complementary.
- lots of trip hazards around the hotel - first couple of days we almost fell over a few times especially after you get out the lift heading to the restaurant and in the pool bar area. Believe there need to be some signs displayed.
My daughter already said she would like to visit again next year so we will see. Btw, she absolutely loves Mr. Fernando playing the piano at breakfast.
Review by akelia b London, United Kingdom
3 star
Probably 3 star at best. Reception staff and breakfast staff brilliant. Lovely breakfast and location to the beach super. Pool area dangerous with boards uneven and damaged. Bathrooms in rooms very poor and very outdated.
Review by Voyage64278341033 Castlebar, Ireland
Great customer service
Excellent as always but this time I would like to recognize Daniel Santos and Rui in the reception area, both were excellent in resolving some minor issues and very professional and courteous. 5 stars due to these two individuals
