Pelican Alvor

We booked a pool view room and was on second floor, typical public areas nice ,rooms shabby. Our room was a studio ( 2 old rooms knocked into one) they even left a false door in! The room was spacious but shabby, had a fully equipsd kitcgen but lots of knocks and skirting boards dirty, towel rails loose, mold in bathroom so didn't use the bath, cleaners very poor, didnt sweep, supposed to clean daily but forgot loo roll twice ( had to go to reception for it as cleaners had gone home and she was the only person in the hotel ......embarrassing) but the worst was when a large piece of wood fell on my head after opening the cupboard. I reported to reception, the male receptionist didn't seem bothered ( no sorry) and said after my request to fix immediately " I'll see what I can do". I phoned jet2 to complain as there is no rep in this hotel, it worked as Manuel came, sorry " Bodgit and scarper" came, what a job he did. I feel sorry for the next people in this room as the wardrobe/ cupboard is about to collapse. The gardens are nice, pool clean but as you'll see there's lots of nature around there has been rats reported in the kids pool area on other feedbacks if you look, Alvor is beautiful, restaurants are amazing ( most) and the boardwalk area stunning, I'd give this one a miss and find a better hotel. As a frequent traveller I'm aware of standards, I'd rate this 2 star for rooms. 4 star for public areas. I've added pics of the poor room but also Alvor, don't be put off in coming to Alvor, it's our second visit after staying in the Pestano chain, wish we'd gone there.

Go to the Pheonix, British family cooking good food and good prices, avoid (4Rais) and ( pull the bear) small portions and high prices , the leinster pub was accommodating, jolly bar cheap and cheerful, Russ Abbot , sorry I mean Dave will entertain you.

I have stayed at this lovely hotel several times over the years and it is always a good experience. The apartments are extremely spacious and have everything you need for a pleasant holiday, they are very clean with daily maid service. The location is very tranquil with beautiful garden surroundings. There is a bar which serves drinks until late evening and lunch during the day. It is an extra charge to opt for breakfast, which is well worth it as it is very good with plenty of choice considering it is a small hotel. There are gluten free options available if you inform reception on check in and this information is communicated to the breakfast room staff, who have your gluten free carbs ready for you each breakfast time. I would definitely recommend this small hotel and will certainly be visiting again.