Soldoiro Apartamentos

When we checked in we were asked to give €100 each in cash only. The reception told us that they only take cash however they were able to take card for city tax. We asked for two small bottles of water and It was €6.80 when I asked if I could pay with card the receptionist told us that they would have to charge us €10 extra if we wanted to pay for the bottles of water with card. During check in we were asked if one of us could sign our name on a compliance with the policy’s document however, we did not get time to read the policy’s. They placed two young girls in a basement corner apartment that anyone off of the street would be able to walk into due to there being no security at night which made us feel unsafe because the location of the apartment is just off of albufeira new town strip. The apartment is not accessible for wheelchair users as it’s down a flight of narrow steep triangle stairs with no elevator present on the property. The apartment itself smelled like mould every time we came back and just felt dirty. At night the there was flies inside our apartment flying around and we constantly felt something crawling on us when trying to sleep. When we were leaving we stripped the bed before check out and put it into a wash basket just to find black mould on the bed where we were sleeping every night. During check out we had to give our key card and wait with other people who were also checking out for the cleaner to check and make sure our rooms were clean. When the cleaner came back from checking our room she brought a wash basket of our dirty towels to reception and started yelling in Portuguese while the receptionist was telling us because of the makeup on our towels we were told we had to give the hotel €20 each off of our deposit as they did not know if the makeup could be washed off of the towel. This felt like some form of public humiliation as it was done in front of other guests staying at the hotel. Overall I wouldn’t stay here again as I felt it was very unsafe for young women to stay there by themselves. Additionally all of the staff except one were intimidating as we had asked for a late check out and got told no and then got laughed at for asking.

When we checked in, we were asked to provide a €100 cash deposit each. We were told that the hotel only accepted cash for the deposit, although they were able to take card payments for the city tax, which seemed inconsistent. We also purchased two small bottles of water, which cost €6.80. When I asked to pay by card, the receptionist told us there would be an additional €10 charge for using a card, which we found unreasonable. During check-in, one of us was asked to sign a document confirming we agreed to the hotel's policies. However, we were not given enough time to properly read the document before signing it. We were allocated a basement corner apartment that felt very unsafe. It was easily accessible from the street, with no visible security at night. Given that the property is located just off Albufeira's New Town Strip, this was particularly concerning for two young women travelling alone. The apartment was also not accessible for wheelchair users, as it could only be reached via a steep, narrow flight of triangular stairs, with no lift available. Inside the apartment, there was a strong smell of mould every time we returned, and it always felt unclean. At night, there were flies inside the room, and we constantly felt as though something was crawling on us while trying to sleep. Before checking out, we stripped the bed and discovered black mould on the mattress where we had been sleeping throughout our stay because of this we had both gotten really sick and had to both go to our doctors when we returned home. The check-out process was also unpleasant. We had to hand in our key card and wait with other departing guests while a cleaner inspected our room. After checking it, the cleaner returned to reception carrying a basket of our used towels and began shouting in Portuguese. The receptionist then informed us, in front of everyone, that €20 would be deducted from each of our deposits because of makeup stains on the towels, as they were unsure whether the stains could be removed. This felt extremely embarrassing and humiliating, especially as it was discussed publicly in front of other guests. Overall, I would not stay here again. I did not feel safe, particularly as a young woman travelling,Aside from one member of staff, we found the employees to be intimidating and unwelcoming. When we politely asked if a late check-out was possible, we were told no and then laughed at, which left a very poor impression and ended our stay on a disappointing note. Would not recommended this place at all, wouldn’t allow a dog to stay in it never mind a person. This intimates young women or any sort of young person for that matter I expected a lot more for the hard working money that had paid for this holiday!