Name: Pine Cliffs Ocean Suites
Address: Praia de Falesia P.O Box 644, ALBUFEIRA, ALBUFEIRA, 8200-909, Portugal
Telephone: 00351289500102
Price range: from £956.04pp (7 nights includes flights and transfers)

General view

This was my second time staying at the Pine Cliffs resort.  I liked it so much I decided to come back and brought my family along too.  We stayed for 5 nights in August in a 2 bed Ocean view Suite.  The room had everything we needed and was extremely spacious.  The food at the on site restaurants was good but overpriced in my opinion.  They know they have a captive market and the pricing reflects that.  Service staff were all lovely and very attentive and accommodating, could not fault them.  It’s a lovely resort and we had a great holiday however the front desk team and their interaction with guests needs to improve.  We arrived at the resort at 12pm and check in time is 4pm.  The reception staff said they would call us when our room was ready however they did not offer us a temporary room or anything complimentary whilst we waited.  We finally got our room at 5, the reception kept delaying the expected time it would take and later revealed that the previous occupants trashed the room.  I wish they told me at the start that it would take a long time to get the room ready as I kept going back to them for updates.  Normally this wouldn’t annoy me so much but the dismissive tone of the reception staff and lack of any customer service really annoyed me considering how expensive this resort is.  

A quick note on having a 4pm check in.  It’s quite late but becoming more common.  Other hotels will make their guests feel welcome no matter when they arrive as they understand guests come a long way and are usually tired after a long journey.  Not this place though, they will make you feel like you ruined their day by asking when the room will be ready.

The second thing that spoilt what was a great holiday was the front desk asking for payment on room charges.  This hotel will call you every day to clear room charges that have built up with drinks and meals etc they will randomly stop your ability to charge things to your room and have you go to reception to pay.   This is not like every other hotel I have stayed at around the world where you settle the bill at the end.  It’s like an accountant is in charge of the guest experience and not hospitality professionals.  Shocking for such a hugely expensive resort.

Lots of room for improvement

The resort itself is truly stunning: beautiful grounds, well-kept gardens, and a very nice, modern room. Unfortunately, that’s where the praise ends – overall, our stay was a huge disappointment, especially considering the price and what you’d expect from a so-called 5-star hotel.

The problems start early in the morning at the beach: there are far too few sunbeds, and guests reserve them for hours without ever using them – while the hotel staff simply looks the other way. If you come a bit later, you’ll end up lying on your towel in the sand. Totally unacceptable for a resort of this category.

Breakfast is another disaster. Long lines just to get a table, and once you finally sit down, you often have to find extra chairs yourself or even set the table to make room for the whole family. There is no relaxed start to the day and absolutely no 5-star atmosphere – pure mass catering and this for over € 100 for the whole family per day!

The Kids Club can only be booked 24 hours in advance and comes with an extra charge – quite disappointing for a hotel that advertises itself as family-friendly.

The only heated pool can only be used if you wear a swimming cap. If you don’t have one, you’re forced to buy one at a ridiculous price. In general, almost everything costs extra here – hardly anything is included in the room rate.

To top it all off, guests are expected to carry their own luggage to and from the car during check-in and check-out – so much for service. And at the end of your stay, you’re “rewarded” with a so-called resort fee of €20 per day. Thank you so much!

Bottom line: Beautiful location, beautiful hotel – but when it comes to service, organization, and value for money, this place completely fails. We will definitely never return!

Beautiful place – but absolutely no 5-star service or organization

The property is charming, the customer service is totally missing. Onsite restaurants menus are less than average for Portuguese gastronomy with very high price tags. Customer service is poor and the attitude is take it or leave it. No effort is made to provide good service.
Sad for such a good location!

Family vacation, expecting security, enjoyable food service which did not happen .

Fantastic resort ! Housekeeping team are amazing spoke to the Exec Housekeeper and the room attendants there a credit to the hotel often forgotten in hotels. Reception team
Friendly ! The breakfast staff super friendly!  The beach staff look after you ! Beautiful facilities and restaurants! Coming back in May ‘

Exceptional Housekeeping team

Exceptional in every way. Pine Cliffs in Albufeira comes with our highest recommendation. 
Rarely, do the 3 of us - me 45F and my mum and dad - find a place to holiday that meets all of our needs. The search is over and we will be returning for many years to come. 
The location was perfect, only 20 minutes from Faro airport and nestled amongst beautifully landscaped picturesque gardens. Every detail was 
glorious from the mosaic stone paths winding their way through well thought out white stucco villas topped with beautiful terracotta roofs that changed colour with the rising and setting sun. 
The golf courses and tennis courts were immaculate however we chose to spend our 12 day visit mostly by the crystal blue pool (1 of 6 in the resort) 
barely 100 steps from our private terrace. 
We stayed at Casa Pine Cliffs - in the Residences. Our 2 bedroom and 2 bathroom suite was pure luxury, spotlessly clean and well maintained. 

Breakfast was at The O’Grill, a whole 50 more steps beyond the pool. It was self-service, with endless dishes of the most mouthwatering, fresh, local produce with every taste catered for. Fresh brewed coffee, Mimosas, Bloody Mary’s - whatever you wanted and in whatever quantity- nothing was too much trouble for the hardworking staff at O’Grill.
There was a mini market within our ‘village’ of villas with a plentiful supply of food, drink and toiletries. 
We dined within Pinecliffs on a couple of occasions but preferred to adjourn to our suite to make use of the self catering facilities while enjoying an 
al-fresco dinner with a bottle of wine.

Everything was simply effortless and the staff are some of the most lovely we’ve ever come across. The housekeeping team were so thoughtful, checking we had everything we needed during the evening and bring us chocolates and bid us a good night. 
Joao, Ali, Chef Paoula- and many, many more - got to know us well and by day 3 were bringing us to our usual table - bringing over our usual drink orders etc. On my birthday (the last day) I was brought complimentary drinks and wished a genuine happy birthday by the staff. This attention to detail is what sets Pine Cliffs apart from many other similar resorts of this calibre. 

I am hard pressed to find anything negative to say, but the only thing that could have made the experience more enjoyable is an adults only pool and relaxation area. 
We purposely chose the last week of September as we wanted a quiet and relaxing experience. For all of the days apart from the last two, this was the case. Unfortunately two large groups with several children arrived on Oct 1st & 2nd. Without a thought for the majority of people who were there, they took over the area. Screaming at an ear splitting volume, shouting and repeatedly splashing us - mum got hit
with a ball - it was a frustrating end to an otherwise brilliant experience.
I’ve never been able to understand why when occupying a public space, the enjoyment of some comes at the expense of others. I hoped that in such a resort the mindset of all guests would be a respectful one but alas this was not the case. 
NOT THE RESORTS FAULT! 
To end on a positive note, the Margarita cocktails were the best I’ve ever had and I will be recreating them when we get back to Blighty - now dubbed ‘Pinecliffs Margarita’ Thanks to all from Steve, Linda and Katie S502 ❤️

A First-Class Resort. Stunning location, wonderful staff, delicious food & cocktails. Already planning our return visit.

This lovely hotel is located in Albufeira. The premises count with 76 welcoming guests rooms. 

Antarctica

Australia

New Zealand

Hong Kong

Japan

Croatia

Malta

Norway

Seychelles

Argentina

Chile

Canada

Singapore

Thailand

Vietnam

Botswana

Egypt

Kenya

Madagascar

Morocco

Namibia

South Africa

Tanzania

Tunisia

Georgia

Kazakhstan

Kyrgyzstan

Uzbekistan

China

Mongolia

South Korea

Taiwan

Tibet

Albania

Bulgaria

Iceland

Italy

Lithuania

North Macedonia

Poland

Romania

Spain

Turkey

Sri Lanka

Bhutan

India

Kerala

Nepal

Brazil

Colombia

Costa Rica

Cuba

Ecuador

Guatemala

Peru

Jordan

Mexico

Borneo

Cambodia

Indonesia

Laos

Malaysia

Philippines

Antigua

Barbados

Grenada

Jamaica

St Lucia

Cyprus

Greece

Gozo

Algarve

Madeira

Benidorm

Costa del Sol

Fuerteventura

Gran Canaria

Lanzarote

Majorca

Tenerife

Maldives

Mauritius

Oman

United Arab Emirates

Abu Dhabi

Dubai

Bali

France

Austria

Czech Republic

Germany

Netherlands

Portugal

About Us

Contact us

Terms and Conditions

ABTA & ATOL

How to Book

Holiday Insurance

Airport Extras

Charities we support

Early Holiday Booking

Privacy Policy

All-Inclusive

No Single Supplement & Solo Offers

2nd Week Free & 14 Night Offers

3rd Week Free & Long Stay Offers

Newspaper Offers

Escorted Tour Offers

Exclusive Discount Unlocked

Exclusive Discount Unlocked - Save £200pp on all 2026 Tours with discount code DEAL200

View Tours →

Exclusive Discount Unlocked - Save £200pp on all 2026 Tours with discount code SOCIAL200

Your exclusive discount code is now unlocked!

Sign Up and Save

Save £400 on selected Tours

Save £400 on selected Tours in 2025 and 2026

Trip Type

Sort by

More Info (view all)

Pine Cliffs Ocean Suites

Your holiday to Algarve is just a phone call away

Call our Travel Specialists today on 0800 408 0506