Ondamar Hotel

I would strongly advise anyone considering staying here to be very careful, particularly when it comes to the deposit.

My friends and I were charged €900 from our deposit, which was supposedly due to noise complaints. We were made to sign a contract when checking in, but the terms regarding noise and the possibility of losing the deposit were not clearly explained to us. We were completely unaware that complaints about noise could result in the entire deposit being withheld.

We left the rooms spotless, with absolutely nothing broken, damaged or missing. We also do not believe we were being excessively or unreasonably loud. Despite this, the hotel refused to return any of our €900 deposit and seemed determined to use the noise complaints as justification for keeping it.

The handling of the situation by the staff was extremely disappointing. We found the majority of the staff to be unhelpful and unprofessional, and there was very little willingness to properly discuss or resolve the issue. The only positive experience we had was with the spa staff, who were lovely and professional.

Overall, we felt that we were treated unfairly and that the deposit was withheld without adequate explanation or transparency. Losing €900 over a situation we feel was completely disproportionate has left a very bitter impression of our stay.

I would not stay here again and would recommend that anyone booking make sure they fully understand every term relating to the deposit before signing anything. This hotel is not appropriate for anyone who is good craic!! Craic police on patrol 24/7

Just returned from a weeks stay at this hotel. I’ve stayed many times but I do think that this year things had slipped. My main negative points are the house keeping . This was a real issue this year. The only time our room was properly cleaned was the day before we were leaving . All other days I had to go to reception and ask them to ask the cleaner to come and do our room. Floors were not swept, beds not made and bins not emptied. Reception staff were friendly enough but you shouldn’t have to ask reception every day to for your room to be cleaned. They always offered you clean towels and toilet tissue. The first night we were there all the electrics blew and we had to use the light on own phone to see. The telephone didn’t work all week even though we reported it in the first night , wouldn’t usually be a problem but we had to keep going to reception to report issues. There was never a problem with getting a sunbed as there were plenty of them. The food from the snack bar was ok and staff friendly. Yes there were groups of makes and female but they were no problem, kept themselves to themselves. No noise at night other than hearing a few returning to their rooms.

I would probably give this hotel another go as it really was just the house keeping that let it down this year.

Overall, Ondamar was a nice place to stay and we had no major complaints. The hotel and reception area were clean and were regularly being cleaned throughout our stay. Our room was also kept clean, with housekeeping coming around every other day, which was perfectly fine for us.

The staff at reception were friendly and helpful whenever we needed anything.

It’s not a luxury hotel, but I think the price reflects that. For what we paid, the standard of the accommodation and overall experience was fair. If you’re looking for somewhere clean, friendly and reasonably priced without expecting anything too fancy, Ondamar does the job well.

Overall, a pleasant stay and good value for the price.