Cavalieri Hotel

Unfortunately, our stay at this hotel was extremely disappointing and certainly not what we expected after paying for a Superior Room. To begin with, we actually found 3 cockroaches in the room, which is completely unacceptable in any hotel. There were also several other issues that made our stay very uncomfortable: One of the lampshades was missing, making the room look incomplete and poorly maintained. Several electricity sockets were not working properly. The air conditioning did not cool the room sufficiently. We set it to the lowest temperature possible, but it still didn't cool the room properly. There was no ashtray in the balcony. The bathroom was particularly disappointing. For a room advertised and paid for as a Superior Room, you would expect at least a small cabinet or storage area where guests can put their toiletries and personal belongings. Unfortunately, there was nothing. Despite paying for a Superior Room, we found two single mattresses pushed together instead of one proper double mattress. The ladies' restroom near the outdoor pool area was absolutely disgusting, with dirt and grime, a very unpleasant bad smell, and clearly inadequate cleaning.  The service at dinner was also disappointing. We went to get dessert and, while we were away from the table for a short time, the waiter cleared our table even though we had left some of our personal belongings there. We found this very inappropriate and careless. A table should not be cleared when guests' belongings are still on it without first checking with them. I have stayed in many 4-star hotels, but honestly, this was one of the worst experiences I have ever had. The problems were not limited to one isolated incident — there were multiple issues with cleanliness, maintenance, basic facilities and service. For the price we paid and considering this was supposed to be a Superior Room, we expected a much higher standard. Unfortunately, the room and the hotel's facilities did not come close to what we expected from a 4-star hotel. Finding a cockroach in the room, inadequate air conditioning, faulty sockets, missing basic amenities, poor bathroom facilities, two single mattresses instead of a proper double bed, an unacceptable public restroom and careless service at dinner made our stay extremely unpleasant. Very disappointing and definitely not the standard we expected from a 4-star hotel. We would not recommend this hotel and certainly would not consider staying here again.

We stayed in August for a few nights for our Honeymoon and it was ok. The hotel is in a great location, however our room was very basic, and our bathroom was tiny and there was a stale smell in the room and corridor due to the heat. I did request beforehand that we get a room with good air conditioning and that is what we got and were thankful for as it was very much needed. Reception staff were fine, could be a bit more welcoming, not much interaction. Upon check in, the hotel congratulated us with a small cake which was a nice gesture. The rooms were cleaned well and daily. The breakfast was a lovely buffet full of variety, omlettes were especially tasty. Happy with pool area, comfortable and plenty of seats and nice atmosphere. The lifts were frustrating to say the least. One was out of service so there as only two on the go which took ages, especially at busy times. We found where the stairs were and used those ok instead, much quicker. Our stay was fine as we didn't use our room much but it wasn't anything special.

Great location. Clean. Good service from all the staff. Comfortable rooms with cleaning and fresh towels everyday. Free pool towels and plenty of sunbeds. Nice variety of food at breakfast and of a high standard. Wifi was quick good when it worked. The AC in the rooms was basically a fan so it was very warm.