Santana Hotel

The hotel looks good on arrival and the reception area looks really good as its going through renovations. We stayed in a Comfort room on the 4th floor. As you leave the reception it starts to come clear that the works have not been completed to the extent advertised. You start to walk along the 4th floor and if your not careful you will trip over the floor tiles that are not stuck down properly, there are cables hanging from the ceiling and door frames missing on a couple of areas. We were told before that the spa and pool was not finished but not that the Massage parlour was also closed. In the room it looked nice, it was cleaned every day and the shower was lovely. The only fault with the rooms is that the Air Con goes off at 0800hrs and comes back on at 1400hrs which when it was as hot as it was when we were there makes the room unbearable if you just want to relaxed. We was not told before we arrived that this was the case if we were we would have properly changed hotels. The pool area was stunning with 3 pools and every time we went up there which was every day we almost had the pool to our selves. The breakfast buffet was very average food wasn't that hot but there was plenty to choose from. I would like to say that the staff were exceptional considering the hours they worked. So over all i would not put this as a 4star hotel at the moment its more like a 3 Star.

Where it is situated is fine,10 minute walk from Bugibba but the bus station is 1 minute away,which gives you easy access to the whole island. Staff wise it is what it is,not really a fun filled atmosphere full of conversation and banter type place,when your staff don’t have the required training or simply the right types of personalities,with such a diverse mixture of backgrounds what do you expect. I would employ Maltese,but the key here is that businesses want to save money,customer service and satisfaction is clearly irrelevant,profit first. Rooms ok,simple things,tv remote broken,easy to replace but haven’t. Biggest problem and annoyances is having no air con,and not just myself,many “PAYING” guests,and the first 2 responses were that it’s ok,it’s working when it clearly wasn’t,moved me to another room,4 days later,stopped working,next day working again,last 3 days not working,absolutely ridiculous and unprofessional. Overall,good location,decent looking,staff not the best,(some great too) but generally no,response to customer issues? Hopeless. I could go on but I won’t. Would I stay again? No, if all of these issues were fixed? Definitely. But don’t let this put you off coming to Malta,the Maltese are brilliant and Malta is just the best,so come and enjoy,just pick a better hotel.😉. P.s. I took a pick of the floor outside of the lift on level 3,if anyone cuts their foot on the sharp ages they could be in trouble. And so,to the Hotel Santana? You MUST do better.

Just come back from a lovely holiday staying at the Santana lovely hotel still refurbishing going on but it didn't spoil our hotel read reports about air conditioning being turned off we were on the first floor comfort room and our air conditioning was on all day pool area lovely plenty of sunbeds room was very clean food plenty of choice staff were excellent would definitely go back