Santana Hotel

I cannot begin to explain the experience we had at this hotel! The health and safety risks at this hotel were frightening. No hot water for a full week and that’s if you were lucky enough to have water at all. Air con was intermittent to say the least staff were well rehearsed in their excuses but complaints were never resolved. The pool area seemed acceptable at first sight until you slipped or fell on the supposed non slip badly laid tiles. You were either told off for putting an umbrella up in a slight breeze or your child was ordered out of the pool for playing with a ball. More worryingly the lifts just stopped working whilst on the roof! The stairs were locked and you were directed by unconcerned pool staff through a building site with wires hanging where there was a ceiling no windows, holes in the floor to a filthy service lift or a miniature staircase down the open side of the building from the 8th floor. I dread to think what would happen in the event of a fire as it was unsafe and there was no signage at all. The rooms were clean but unfinished with door frames missing, work debris lying around, sharp tiles, creaking toilets ready to fall off the wall. The rooms are cleaned daily to the expense of you holiday lie in with cleaners knocking or entering the room before 8am. Food options in the restaurant were limited but acceptable although I am convinced that the drinks machine permanently tasted of chemicals and one morning we had to water down our own juice due to the fact there was no water to the restaurant . I cannot believe that this hotel has passed any form of health and safety or fire inspection. I am utterly lost for words that the likes of Jet2 even sell this holiday!

Where do I start this hotel is still under construction in a massive way and is a huge fire risk why jet2 or other holiday companies are selling deals is beyond me 6and 7 floor has no fire escape so if you get a fire on the pool floor the 8th floor only the lifts to get you down what go down every day we have been stuck several times in them and it’s not nice then we get to the air con that’s non existent then the WiFi that’s non existent then the hot water that’s non existent then most nights no water at all then we get to the management team a joke if you have a complaint they are completely clue less the only good thing they are good at is chaseing children out the pool with balls then the manger has a way of provoking all the parents around the po the food well that’s ran ok the staff are good there but food is average I would avoid at all costs if you care for your holiday pictures will show you it’s a joke and be very careful on pool area they have fitted tiles that are so slippery when wet you will slip

This hotel opened prematurely for the Summer 2026 season despite ongoing major renovations. Management clearly rushed the opening at the expense of guest safety and comfort. During our week-long stay in July, our room had no hot water and highly intermittent air conditioning. Front desk staff offered nothing but generic, unhelpful responses to our repeated complaints.While the 8th-floor rooftop pool area is visually appealing, it presents severe health and safety hazards. The lifts break down regularly. When they fail, management have the main stairwell permanently locked to block guest access to the unfinished 7th floor. This dangerous practice forces guests to navigate a hazardous builder's staircase. Furthermore, the rooftop lacks emergency exit signage or fire evacuation protocols. We booked this through Jet2 Holidays and are deeply concerned that this property passed their safety vetting standards.