Matilda Hotel

We stayed at Matilda Hotel for two nights, and that was enough for us. The food was okay, but dirty plates and cutlery were a recurring issue. Drinks tasted like cheap, sugary versions of well-known brands, and the wine on tap was poor. There were no higher-quality alternatives available.

The hotel also appears to need significant maintenance. Our room was not properly cleaned, and when we reported it, management blamed new staff rather than taking responsibility. We also had issues with a sink drain, and after maintenance was completed, sludge and plumbing debris were left behind in the bathroom.

Most concerning was a dark, mold-like growth near the air conditioning unit. Management removed the visible staining with soap and water, but it did not seem like the underlying cause was investigated or fixed.

The manager was friendly and did try to address our complaints, but overall the standards of cleanliness, maintenance, and food and beverage quality were disappointing. We were asked to leave a 10/10 review, but I promised an honest one.

Unfortunately, this is not a hotel we would return to.

Dear Mr. George, "hotel manager" This was the worst hotel I have ever stayed in. This 4 star hotel is a joke and in reality is more like a wannabe 2 star hotel.

Everything is outdated, smells and is sticky... from the doorknob, furniture, bedsheets, water faucet, doors, cutlery, baby chair, hotel dispensing machines, toilet room, floor drains, cleaning was superficial.

All inclusive is in fact all inclusive cheap food and beverages, food was reheated, reused from breakfast to lunch to dinner and the next day. Sticky cutlery that needs to be cleaned and polished each time you want to eat. Staff serving you drinks after throwing out the trash, trash next to the dishwasher, trash bags at the top of the kitchen stairs where the fresh products are placed on hold to be used afterwards for the guests, not to mention the same staff bringing clean plates after disposing of dirty ones. As for the food, it was a disgrace for greek culture and for other ones... no taste, to salty, overcooked, undercooked, reheated, reused, scrambled eggs 3 days ago smelling like dirty socks, pastries undercooked or burnt, wather from the bain-marie was almost brown every time I checked underneath the food serving area... After seeing this we decided to eat somewhere else in town.

Here are some pictures from this nightmare hotel Don’t trust the 5 star reviews, this are false accounts, paid people or close friends

Genuine review. We've just returned from this hotel and I can honestly say it's the worst hotel I've ever stayed in. Upon arrival we were shown a room which upon inspection was dirty , dark through lack of lightbulbs, I took photos and showed the manager the following morning who said he would sort it out but, he did nothing so the following day I went to reception again and spoke to a very nice lady who instantly moved us to another room which we spent the next 8 nights in with no bed sheets changed. The food was awful barely warm and reheated several times. I went to make a coffee in our room and when the kettle boiled I picked it up only to get burned from the handle, my husband grabbed a towel to take it to reception to complain the towel had steam coming off it where the handle was so hot, the manager said he would sort another kettle the next morning no one asked if I needed medical attention. Sceptic tanks were stinking all the time. After a few days of not having any food we decided to go into town to eat, taxi was €25 each way. Lovely pool which was heated for the first 2 days and then heating turned off the pool was then freezing, not enough sun loungers. What they laughingly call a restaurant was nothing more than a canteen, nothing like the phots on the website, no tablecloths, no cutlery, no napkins you had to get cutlery from a box , cutlery wasn't polished and looked grubby. There are posters in the reception area stating a snack bar but, when we asked the bar attendant she told us there was no snack bar. No tui rep on site . There is however a beautiful beach at the bottom of the slope although you have to be brave enough to scramble over the rocks where you will find a couple of great bars and restaurants and very comfortable sun loungers for a charge which is where we spent most of our time. This is a genuine review and all the above has been reported to TUI as we feel this hotel has been mis-sold.