Matilda Hotel

My wife booked this hotel, as it came up on a TUI deal, for the dates we were looking at for a holiday. We had read the reviews. Some good, some not so good. But we read between the lines. We stayed at this hotel from 17/09/26 to 24/09/26 and for the price we paid we wasn't expecting too much. This was just going to be a "fly and flop" holiday On arrival at the hotel. We was greeted by Bill on reception. He was very polite and friendly and very helpful. George the hotel manager, also introduced himself to us and said if there was anything he could do. Then please let him know. Bill showed us to our room. Room 309, third floor, over looking the pool, olive groves and coast line. The room was basic and clean, with all that we required. The bed was very comfortable. The room was cleaned every day with clean towels. The buffet restaurant was clean and the food was well prepared and plentiful. There is a self service drinks area. With many soft drinks along with white, rose and red wines from a tap, along with beer. There was always plenty of tables. Once I had to ask one of the restaurant staff , for some cutlery. This was very quickly brought to me with an apology. We didn't have to get up at the crack of dawn to get a sun bed. Though some people did. As there was plenty of sun beds with umbrellas'. The sun beds were very comfortable and clean. The pool was a good size and clean. great for swimming lengths to work off your breakfast. Jenny who worked at the pool bar was great and very helpful and had a grate sense of humour. My only negative points would be. The hotel could do with a couple more staff. As all the staff were working very hard and minor maintenance needs some attention. But overall, it was a great place to holiday. George and all the staff were very friendly and so helpful. It was my 65th birthday whilst I was there. ( I don't like parties etc. So this is why we went away). George found out and presented me with a bottle of sparkling wine. A very nice gesture. Thank you George. As I have said. For the money we paid. It exceeded all our expectations. A great holiday.

Stayed at this hotel for a week at the end of September. The hotel is in a beautiful setting overlooking the sea. I booked this hotel knowing it was isolated but we wanted a quiet holiday to rest and relax as I suffer with a chronic illness and Trip Advisor Reviews were good. I dont know what happened between me booking and actually arriving at the hotel because it was nothing like the reviews said. We found the hotel dated and the cleaning of our room was virtually none existent with the sheets not being changed whilst we were there. However our main issue was the food.The vast majority of the food was inedible very random, cold, either undercooked or overcooked, bland or swimming in oil. The same food was served up in various guises and on the last 2 days of our holiday the same food was offered at both lunchtime and dinner time. Desserts were virtually non existent. Soft drinks were cheap un branded versions from a bottle. To eat out you either need to hire a car or pay €25 euros each way to the nearest town. The staff seemed miserable and we were made to fe like we were an imposition, with the exception of Jenny who worked the evening shift at the pool bar who was always helpful and cheerful and Billy on reception. The hotel closed for the winter the day we left. Unless significant changes are made especially regarding the food offered at what is supposed to be a 4* all inclusive hotel I would think twice about booking a stay at this hotel. Zante is absolutely beautiful and will return but not to this hotel.

TTT plus on TUI & 4* on Matilda's Hotel web site.

When i went up to get lunch for the first time I was already looking at the disappointment to come. This was compounded with the arguments the manager was having with several holiday guests about the poor choices, quality and how cold the food was. The Manager was unprofessional, confrontational to these guests. The atmosphere of the reception area and restaurant felt very uncomfortable all the time after that we felt we were being watched . On a couple of occasions the Manager asked how we liked the food, made a couple comments to me directly which i found unprofessional. this was not a good impression at the start of our stay at the Matilda Hotel. In our opinion my wife and I experienced the worst hotel for food in 40 years of traveling we couldn't believe it. COLD, COLD, COLD or barley warm, Poor quality and choice and not up to the standard we'd paid for. I would like to add at this point there was only an inadequate two sliced pop-up toaster. On one night they even put out Fish Fingers! What an insult…totally disappointing to say the least, unacceptable. As far as my wife and I are concerned the photographs/videos on the Tui website and on the Matilda Hotel website and posters around the reception area that advertised Greek authentic dinning were not an accurate representation of what we experienced. They're supposed to be a traditional Greek hotel serving Greek authentic food and it just wasn't. Snacks at the pool bar, There were no snacks at the pool bar. So no snacks supplied for the whole 7 days of our holiday, hotel Failed. Our room had several maintenance and cleanliness issues. mould in the bathroom, limescale all over the shower, And toilet water pipe, We also had a small sit down bath with the shower over which was impossible to stand or move, totally unsafe for a shower. We had two broken drawers on our wardrobe, knobs missing screws sticking out where you could snag clothes or even your skin. Again, unsafe. The fridge was tired and old and needed a clean, which was never done in the seven days we were there. We also had a torn net curtain, which was hanging off and couldn't be pulled closed. The pool bar toilet at night is quite unsafe. There is no lighting above The entrance or when you go down the steps it's in total darkness,.No handrail and the lights do not come on until you are actually going into a cubicle toilet, again. Unsafe needs to be fixed. On the 4th day of our holiday, the bar ran out of ouzo & Brandy we were simply told they wouldn't be any more, how can a Greek bar run out of Ouzo? The pool and sun beds were nice except for one issue. I have mobility issues and couldn't get in the pool because there was No safety hand rail at the shallow end. the hotel does need to address these issues for safety reasons. There are several hooks around the bar area which support screens when its windy or raining, when the screens are not in use, they are raised up…the hooks are exposed which creates a trip hazard. I tripped up on them on more than one occasion. Again, safety issue. They advertise entertainment, please be advised it's not every day/night and there is No Disco. We only had salsa night one night about an hour and 20 minutes where you Could participate. The Greek night about an hour and 20 minutes with just two young girls (bless them) We didn't recognize any of the music or the Moves of the dances they were doing. If you're looking for Zorba the Greek, you're not going to get it, disappointing. This is the only entertainment at the hotel, no disco or any music playing in the bar area any other time so we made our own entertainment. I urge future holiday makers to this hotel to look at one and two star reviews its very important. I don't want you to waste your time or more importantly your hard earned money, and as for the 100s of 5 star reviews i can only assume some holiday makers have very low standards or they are simply paid for reviews in my opinion!

I could go on and on and on, but I think enough said. If it wasn't for the lovely gang of people we met all coming together over this hotel and the beautiful island of Zante (and Jenny from the bar) we would have all gone home feeling rather let down, upset, a very disappointing holiday. A big hug and kiss to them all. We made our own entertainment, we made the best of things.