Belvedere Luxury Suites

Definitely not a 4-star experience- would never come back and would not recommend- save your money, time off and hopes of a relaxing holiday.

Unfortunately, our stay was a very disappointing experience and, in my opinion, this hotel is nowhere near a 4-star standard. There were a number of basic hospitality and service issues throughout our stay that really took away from what should have been a relaxing holiday that I was looking very much forward to.

One of the biggest problems was the handling of an issue when we first arrived. Our key card wasn’t working and there was also an issue with the hotel having lost the room key. As a result, we ended up sitting in the lobby for around two hours during the first six hours of our holiday. We repeatedly asked how long it would take and what we should do while waiting, but the concierge team seemed reluctant to take ownership of the problem and essentially left us hanging in the hallway. The issue with the key cards happened exactly 5 times over a 4 night stay- each time we had to wait an hour for maintenance to come and temporarily fix it leading to us missing a dinner we had booked as we only had our swimsuits and towels and could not access our room.

I also explained that I urgently needed access to the room on demand for medical reasons (I have low blood pressure) yet the attitude from the team was incredibly relaxed given the circumstances. There was no meaningful apology or update while we were waiting, which was extremely frustrating and made an already stressful situation much worse. The lack of urgency and basic problem-solving from the concierge team was particularly disappointing. I asked if we could have another room on the 2nd day as this had already happened 3 times by then and they said we could not. I have videos of these incidents should you need them.

There were also several other issues:

●	We had to pay for bottled water despite being on an all-inclusive package, which was unexpected.
●	There was mould in the bathroom, which is simply not acceptable for a hotel claiming to be 4-star. (Photos attached) 

Apparently when housekeeping come to clean, the floor is not apart of the service so the floor is left dirty (we had dead flies on the floor for 2 days till I cleaned it myself. Apart from restocking the toilet roll the bathroom is not cleaned throughout your stay. I ask for a dustpan and brush so that I myself could clean the floor (that’s how desperate I was) in which the receptionist said they did not have one and did not offer a solution ● The pool snack bar only served food for one hour, from 3:30–4:30pm, and the choice was extremely limited — essentially one pizza option and a burger. ● The cocktails were awful, and on several occasions we were served soft drinks in dirty glasses. ● The area around the pool was visibly dirty, including the pool floor area. ● There was a kettle in the room, but no tea or coffee provided, which seemed like a strange omission. ● The Wi-Fi was extremely temperamental and unreliable. ● The check-in process was also inconvenient. You have to lift your suitcase up to reception to check in, and then lift it back down the stairs to get to your room. Not exactly the easiest or most welcoming start to a holiday.

Overall, the biggest disappointment was not necessarily that everything was perfect — no hotel will be — but the lack of basic hospitality, communication and problem-solving when things went wrong. Staff seemed far too relaxed about issues that should have been dealt with promptly and professionally.

I genuinely don’t understand how this is considered a 4-star hotel. In my opinion, it is not even close to a 4-star standard. Some very basic hospitality training, particularly around customer service, communication, cleanliness and problem-solving, would make a significant difference.

Sadly, the combination of cleanliness issues, poor food and drink options, unreliable facilities and the way our initial room problem was handled meant that this was not the relaxing all-inclusive holiday we had hoped for.

A real shame as the hotel has so much potential however lacks the management or care that is required. If a complimentary holiday to this location was given to me I would decline.

I did not travel with children however would not recommend due to lack of activities for them and very limited food choices.

The days we were not at the hotel during the day were amazing (these were all arranged by ourselves) however no matter how great the time we had elsewhere when we would return to a dirty hotel and room that we didn’t know if we’d be able to access or not with awful service, all the great times were quickly reversed.

Disappointing experience, far below what we expected from a 4-star “Luxury Suites” hotel

We stayed at Gerakas Belvedere Luxury Suites from 24 to 31 August 2026, travelling as a family with our two daughters, aged 2 and 5.

Unfortunately, our experience was very disappointing and, in our opinion, far below the standard we expected from a property advertised as a 4-star Luxury Suites hotel.

The biggest issue was cleanliness. From the first days, the room was not properly cleaned: the floors were dirty, there was sand in the bed, and towels were initially not replaced. We reported these issues several times to reception, but even after our complaints, the cleaning remained inadequate throughout the stay.

The balcony and bathroom sink remained dirty for the entire week. On top of that, the sink did not drain properly for a large part of our stay. We reported this problem several times as well, without it being properly resolved.

The room was also infested with red ants, and the hairdryer was broken. These issues were also reported to reception.

We were travelling with our two young daughters, who had to sleep on two sofas for the entire seven-night stay. We did not consider this an appropriate sleeping arrangement for two small children in a property of this category.

Another major disappointment was the All Inclusive package. The selection of included products was very limited and, in our opinion, of poor quality. If you wanted something different, you had to purchase it separately from the hotel at surprisingly high prices. For example, a single ice lolly cost €4.

Unfortunately, the poor organisation continued until our departure. The evening before checkout, we specifically asked reception to book a taxi for 6:00 AM. The receptionist wrote down our request, but the following morning we discovered that the note had been lost and the taxi had never been booked.

Finally, at checkout we paid the accommodation/climate tax by card, but despite explicitly asking for it, we were not provided with a receipt for the tax payment.

What disappointed us most was not one isolated problem, but the number of issues and the fact that many of them remained unresolved despite repeatedly reporting them to reception throughout the week.

Vasilikos is a beautiful area and the property certainly has potential, but based on our experience, cleanliness, maintenance, the quality of the All Inclusive package and the overall organisation were nowhere near the standard we expected.

Unfortunately, we cannot recommend this hotel.

Had a lovely 5 night stay at this hotel last week, extremely relaxing. Room comfortable, fantastic food and pool area and views. Took an afternoon boat trip organised by reception staff for us which was really enjoyable. All staff very friendly and helpful. Friday Greek night was lots of fun! Short walk to two beautiful beaches and restaurant at crossroads just up from hotel does delicious food too. If you are looking for lots of day and evening entertainment, this isn't for you. For us , a 5 night stay was just perfect.