Belvedere Luxury Suites

Myself and my wife arrived here for a relaxed week away and after reading some of the positive reviews prior to travelling we were hopeful of a lovely stay, however this soon became evident that we were going to be disappointed, the front desk when we arrived was like something out of faulty towers, disorganised and quite frankly embarrassing, we had to ask for the key to the safe told to go back as could not find it no information about the hotel the WiFi code given I had to ask for everything. I will point out the poor attributes to this place and some positives.

1. The bed was like sleeping on the floor no movement in the mattress rarely got much sleep.
2. The food was sooo bad the salads were lovely however the hot food was cold even if we went early it was cold, we ate out 5/7 nights at the perfecto taverna situated just outside the hotel, they are making a bomb from how bad the food is at the hotel. Perfectos food and service were amazing. They have a snack bar at the poolside were you can get a burger etc however this comes at a price ? thought was all inclusive.
3. The pool well what can I say there were not enough sun beds for 80 rooms there were approximately 40 sun beds so do the maths, imo it is the responsibility of the hotel to ensure that the customers have a bed, this hotel is so far away from anything even more reason to have more sun beds available.
4. The room was spacious and plenty of wardrobe space, the shower was nice however the water hardly drained and also the water leaked through the glass protective side screen resulting in flooding most days, we had to mop up the water with our bath towels.
5. There were a couple of the staff who were lovely there was a lady behind the pool bar always helpful and 1 on reception slim lady with dark hair always wore beige unsure of her name she was very helpful.
6. Things to do, we hired a car for 40 e from Joanna’s supermarket for the day to escape the hotel and venture out, visit some of the beaches and Zante however avoid Lagunas town it literally is full of groups of teenagers and the strip is a mess.
7. The pool is more like a warm bath in temps of 33 degrees you expect a cold pool, this pool was way to warm unsure if it’s heated but it definitely didn’t cool you down, also around the sun beds were ants and dirty spots on the floor from drinks and also tab ends from smokers this was not cleaned in the full week we were there.
8. The gym was chargeable at 10 euros an hour for a few pieces of equipment previous all inclusives the gym is free, this imo is a money making scam to rip customers off.

I feel like I had to write this review as I believe this hotel are not up to an all inclusive standard and it is definitely not a 4 star I would say a 2plus, the hotel as a collective need to look at the food menus as to much of the same food daily and poor quality at that. The comfort of the hotel is poor and some of its facilities especially been so far away from the beaches etc. I would not return to this hotel and I definitely would not recommend this hotel to anyone that’s my true reflection on this place.

The hotel itself is nice and clean and the food varied and plentiful. It's a small inclusive set up so don't expect tens of dishes but unless you're a fussy eater you'll find something wholesome and probably traditionally greek.

The pool bar serves drinks all-day and has a good range of drinks available (see image).

Rooms (221-224) were modern suites and ours was very nice. Good aircon overlooking the front of the hotel towards the sea and pool. A bit of noise from the kitchens but nothing major.

Make sure you realise the location. Remote but shops and short walk away. Turn left and it's a 15 walk to a great beach, a turtle sanctuary (free) and some restaurants. Some people around the pool hadn't done their research and felt a bit isolated.

The biggest criticism I have is the pool area. Firstly, the lack of sunbeds. There simply isnt enough for all the guests. Despite having a terrace area, there are only an additional 8 or so bean bags. This really needs the same amount of sunbeds found around the pool in order to cater for everyone. There is seating by the bar, but daily people found themselves sitting on chairs because of the lack of loungers.

Now I hear you say...get up early...reserve a lounger. We did, 7am towels out. This was fine for a couple of days. Day 3...towels removed. When we arrived after breakfast (9.30am) they were nowhere to be seen. Reception had the towels bagged up, along with a lot of other people's. No warnings. No notices. All they need is some clear rules and people would be happier and know the deal. A sign: No towels before 830am. Any towels down before this will be removed.

Removal of towels is standard practice at a lot of hotels but this wouldn't be needed here if the hotel was better equipped for near full occupancy. They have the room...make use of it.

Next, the pool. Nice but a bit warm. If coming peak summer, with children and families the pool will probably feel a little crowded. Especially with inflatables.

Lastly, there's a nice roof terrace but it only has limited seating. They need more seats for the evening as the view is lovely, maybe add a bar, have an outdoor event, BBQ.

If I wanted a relaxing holiday, outside of school holidays I'd probably recommend.

Bad from the start! This is not a 4star all inclusive in my opinion 2star at best very limited offer gym, snack food, ice cream etc all at additional cost so if you have kids it’s going to cost you. Room was dated tired with broken fittings also smelt of damp, shower leaked we had to constantly put towels down to avoid slipping over air con hit and miss, it would seem some of the comfort rooms haven’t been updated so beware. Management haven’t a clue how to deal with customers we gave up trying to change rooms in the end we just got fobbed off, then we find out room upgrades were been handed out to new guests arriving when we asked we got told it’s a lottery and it’s not there fault we booked that room 🤷‍♂️ Panas the bar manager had my wife in tears on one day! She only asked for a larger wine glass so she could have ice in her drink and was snapped at in front of other guests ridiculous, this had not been an issue the first week. There is no separate bar area it’s all in the restaurant so if you want a pre dinner drink you have it in the restaurant or the reception area. Food ok if you like salad but limited offer and Luke warm beer is typical low alcohol all inclusive so fizzy and weak, most people seemed to eat in the taverna across the road. Pool area was best described as chaos! not enough sun beds the hotels answer was to take peoples towels off the beds who tried to reserve them, maybe a clear sunbed use policy or clear signs would have been better than having angry guests. The pool is ridiculously hot! No lifeguard or monitoring of the pool whatsoever. Hotel is isolated which didn’t bother us one of the reasons we booked to be fair but if you want to get about a car is a must taxi fairs are very expensive. In summary this is not a good value for money all inclusive holiday not 4 star! Avoid Only positive is the waitress’s in the restaurant and Athena on the pool bar work hard and do a great job.