Caravel Zante

This is advertised as a 5* hotel which we have experienced before with Tui & they have been amazing.. Sad to say this time it's defiantly NOT a 5* Star hotel & we knew as soon as we arrived, as not greeted in the same way as any other 5* star hotel we arrived at. Firstly not a proper reception area just a small desk in the corner of entrance..No arrival drinks!! No explaining everything that's available to us, times of food, where restaurants were!! No directions to all pools, bars gym or Spa!!! Just a piece of paper folded in back of key card cardboard wallet. ONLY one A'la Carte meal included.

The hotel is very very dated & has NOT been very well maintained, most of it needs a very good revamp, including a lot of the sunbeds, tables & beach towels. The decking around the pool was very worn & unstable, lots of trip hazard's the same with the swim up pool area's needs totally revamping as seen better days. The pools didn't look crystal clear & blue but very grey looking so not that advertising. Then we were taken to our Room, WELL the most disappointing thing I have ever seen. Nothing like that was advertised, very dated & basic, no proper flooring just the stuff you spread over floor before you tile it or add flooring.Cheap wardrobes & dressing table no luxury comforts More like a cheap hotel rating of a 3* which if I had booked would of expected it but not for a 5* Hotel room with a swim up pool, the pool was not exactly swim up just a lot of damaged broken decking outside door with a very grey looking pool to the left, which also was a path from room next door to walk past. Also facing the karaoke bar, couldn't be more out the back of the hotel & on the back street if tried any harder.

So after the disappointment of the rooms, we headed to the bar for a drink which was all good. lovely staff & good drinks. Then went for the buffet food, absolutely a miss mash of food in no particular order & again not 5* Star standard food at all. Staff were lovely. The A'la carte food was really good but as soon as you had dessert they never offered you another drink the whole experience came to an abrupt end.

Music in the evening was good, enjoyed this!

A few parts of hotel were ok as managed to find some new sunbeds & enjoyed them, along with going into the sea. The views out to sea were amazing.

Won't be returning as this needs to be as needs to be re-evaluated to a lower star rate so your not disappointed when you arrive or a total update to the place & bring up to a 5* standard.

Arrived after a short transfer from airport 5 star hotel ( apparently ) We Booked a swim up room with garden view was very nice and had the sun most of the day Worth the extra money Where to begin : hotel very tired , thread bare beach towels ( 5 star hotel 🤔) Actually asked were these the correct towels Sun beds by pool were a mixture of wooden and metal they had been repaired multiple times with different coloured wood ( 5 star 🤔) Service around the pool Was great the young ladies very friendly and quick worked extremely hard day and night Bar staff were always efficient they did an early morning take out for coffees and tea which was a nice touch drinking while enjoying the amazing view Restaurant was very hit and miss Mornings you were given water and juice and asked what hot drink you wanted day 1-7 was very good after that we got forgotten meaning we had to serve ourselves or go with out a drink for breakfast which was a shame Al a carte was a strange experience having four courses in 1 hour was extremely rushed food was very nice but spoiled it with the eat quick process I could go on with lots of niggles Defo not worth the money they are asking for a holiday there of a 5 star standard it is not maybee when it opened 9 years ago it was but nothing has been replaced since then

Nora gives great body scrub and body mask treatments. I left the spa with a relaxed feeling!