Majestic Hotel and Spa

The room was not luxury, but it was exactly what we needed: clean, comfortable, good air conditioning, and enough space for two people. Towels were changed regularly and housekeeping did a solid job. The staff were friendly without being pushy, especially at reception and the bar. A smooth stay overall.

I stayed at the Majestic Spa Hotel in August 2026. Pool/Lounger Chairs Area was pleasant.

There is "NOTHING" Majestic about this Hotel!!!!!!!!!!

The receptionist Chris & the attendant who cleaned my room were both Courteous & Professional.

Some of the The Food & Beverage Hospitality staff were rude & very unprofessional in their manner, the 'worst' I've experienced in a overseas Hotel!!!!!

Black "jogging bottoms" for Hotel Hospitality Food & Beverage Services employees?????? What kind of 'Hospitality Food & Beverage Service Uniform is this?????,

The food was appalling, disgusting & lacked variety/choice. Many other guests all said the same thing. They too had to Eat Out several evenings!!!!!!!!

Some of the evenings (I entered the Restaurant Area at 1 minute past 9pm) a Hospitality staff member shouted "Go we are closed close at 9pm!!!!!!!")

I said to him explaining to him "I'm a paying customer please can you get me some dinner from the kitchen?" He ignored me & turned off the lights in the Restaurant Area. I had to eat out at Restaurant, this happened a few times!!!!!!! (See attached Receipts from Eat- Out places I went to)

There was no Evening Entertainment, No Animation Team for the children, No Gymnasium!!!!!!!!

DO NOT GO TO MAJESTIC SPA HOTEL!!!!!!

Holiday Tour Operators 'WHY' do you have Majestic Spa Hotel in your Portfolios'?????? You should send your Agents/Representatives to stay there!!!!!!

Unfortunately, our experience was extremely disappointing.Both the accommodation conditions and, in particular, the attitude of the hotel staff fell far below the standards expected of a four-star hotel and the level of service we paid for. Upon arrival, the room assigned to us was in an unacceptable condition. There was a significant amount of dust, dirty walls, damaged doors, peeling paint, and an overall outdated and poorly maintained appearance. In the bathroom, we found hair on the tiles and shower gel residue on the walls.The air conditioning was also not working because the remote control was faulty, so we had to go to reception to request a replacement. The restaurant experience was equally disappointing. When we asked for salt, we were directed to a dirty bowl from which guests were expected to serve themselves. When we requested olive oil, it was served in a plastic cup. Coffee was also occasionally served in plastic cups when ceramic mugs were unavailable. For a four-star hotel offering an all inclusive package, these practices are unacceptable and do not reflect the standard of service guests should reasonably expect. Furthermore, when we requested two sandwiches, we were told that only one sandwich per person was allowed.The staff member even responded, “What would happen if everyone asked for two?” This attitude, combined with the repeated restrictions placed on food and other services, was inconsistent with the all-inclusive concepts. One of the most unpleasant incidents occurred when we reported the issues with our room to reception. We were offered a room change, which we accepted. However, when we needed a few minutes to organise ourselves and move our belongings, a receptionist named Denise began speaking to me in an extremely rude manner and raised her voice. She told me that if I did not like the new room, I could either stay in the old one or get out of the hotel. She even pointed towards the exit and accused me of being impolite, stating that she had other guests to attend to. I consider this behaviour completely unacceptable and highly unprofessional.We were paying guests who had raised legitimate concerns regarding cleanliness and room conditions. We should have been treated with courtesy and respect, not hostility or intimidation.No guest should be made to feel unwelcome or threatened with being asked to leave simply for reporting problems with the services provided. We also requested fresh towels but were informed that towels were changed only once every two days and that additional towels could not be provided. This further reinforced our impression that even basic services were subject to unnecessary restrictions. Another incident occurred morning during breakfast. I requested a tomato to eat alongside my eggs, only to be told that “breakfast was over,” even though it was not yet 10:00 am. I was directed to reception, where I was told that we were arriving too late for breakfast. I explained that the official breakfast service had not yet ended and that I was not requesting anything special, merely a vegetable to accompany my meal. Eventually, I was given the tomato, but only after having to insist repeatedly over such a simple request.

This incident is another example of the unnecessarily difficult attitude.

Taken together, these incidents reflect a recurring pattern rather than isolated misunderstandings. We experienced inadequate cleanliness and maintenance, disappointing food and beverage service, unnecessary restrictions on basic amenities, and, most concerningly, disrespectful treatment from hotel staff.

The only reason we remained at the hotel was that we were not offered a refund, leaving us with no practical alternative. Under different circumstances, we would have chosen to move immediately to another hotel where we could receive the standard of accommodation and service we had paid for.