Smy Mediterranean White Santorini

Very happy with our stay. Location is just metres from the beach , very relaxed atmosphere, pool is lovely, if you want quietness and to unwind this is the perfect place. Rooms are nice and spacious, bed was extremely comfortable. Would definitely say its value for money. If I was to say anything negative it would be the breakfast and the pool bar prices but I am a fussy eater. The staff are very friendly and welcoming , but I must say the 2 ladies in reception were the stand out , extremely friendly, always looking to help in any way, we booked all our day trips through them , they are excellent. Overall would definitely return here again

I don't usually write reviews, whether they're good or bad. If I receive poor service, I normally just suck it up and move on because writing reviews isn't really my thing. But in this instance, I felt I had to leave one to warn other people about our experience as i felt robbed. Firstly, the room we paid for wasn't quite as described. It wasn't ideal, but we could have overlooked that. Unfortunately, that's where things started to go downhill. The biggest issue was the bed. It was dirty, and there was absolutely no mattress topper whatsoever. We were essentially sleeping directly on an old spring mattress, and you could literally feel the springs digging into your body all night. It was so uncomfortable that we ended up trying to stack our towels underneath us just to make it bearable, which says everything. Shortly after checking in, we asked reception if they had any duvets we could use to add some cushioning to the bed. The receptionist told us they don't normally use duvets there but said she would have a look and come back to our room. She never returned, and we never heard anything else about it. The bed was so bad that we actually ended up asking other guests whether they were experiencing the same issue, and they confirmed they were. To make matters worse, the air conditioning in our room was clearly old and wasn't working properly at all. We raised this with reception as well, but once again nothing was done to resolve it. We also asked to move rooms as we thought it could just be this room but once again nothing was done to resolve that either, seems like they just did not care. The breakfast was mediocre at best. There wasn't anything particularly enjoyable about it, and after the overall experience, it was just another disappointment. The whole experience genuinely felt like a Robbery. Side note: if you dont have a rental or a budget for taxis , the location of this hotel is not ideal at all, there is no where local to walk whatsoever unless your willing to Trek. example, we had to walk back to the airport which was a 45 minute walk from the hotel but only a 5 minute drive. When we was there we drove to Kamari beach which had so many lovely restaurants and of course the beach however you cannot walk there unless you have a spare hour. I'm genuinely confused as to how this hotel has such good ratings because our experience was nowhere near what we expected and the good ratings is what sucked us in. The bed alone was enough for us to check out the very next day and book a different hotel because we simply couldn't face another night sleeping on it. I've said my truth. I genuinely hope the hotel takes this feedback on board and improves because no one should have to pay to sleep in those conditions and for mediocre service. Good luck to anyone thinking of staying here,I sincerely hope you have a much better experience than we did.