Elite Hotel

I wonder which rooms were shown for the hotel to get 4 star rating. Based on how our room looked and the breakfast, it cannot get more than 2,5 stars.

Pros: great location, friendly staff (but i guess in this line of business friendliness is requires). I’ll put breakfast here, although it was nothing special…continental breakfast with not so many choices, but it is eatable.

Cons: room had a whole wall chipping due to water issues in the past. Absolutely no sound proof, the door to the room had a 2cm crqck between the floor and door. So the result was we heard everything and everyone in the hallway. Not only that the guests don’t respect the silence sign, the cleaning ladies as well (cleaning room above ours at 6:30, moving furniture). The toilet/shower was all in one, such a small space that when we showered the water went all around, even wetting the toilet paper. And after you shower, it’s impossible to use the toilet till the next morning, as the floor is flooded and we had to go to the lobby toilet. The sink is moved next to the bad, which is not an issue for me, but the faucet is broken so you can’t close it.

For the price they have it’s definitely not worth it.

I stayed in the Elite hotel during September for a get away with my partner. The room was okay, fairly small and the sink was in the main room so it was quite a tight fit, I did have to squeeze between the drawers at the base of the bed which I did end up scratching my leg on. The bathroom wasn't the greatest, very tight and didn't have much room in there as the shower was surrounded by 2 shower curtains so they kept sticking to me also the metal rack that you put bottles on are was extremely rusty. Tv didn't have many channels other than BBC news which gets a bit boring considering I was there for 9 nights. Rooms is decent if you're there for a short stay.

During my stay it didn't have my room cleaned everyday as it wasn't necessary, the time I did want it cleaned I made sure I left the hanger to notify the cleaners to service the room and for two days they ignored it as I remember specifically seeing the cleaners in the hallway as I was leaving my room. I brought it to attention at the reception and they informed me they would make sure they do it, in which it was done. Before leaving my room I left a handbag on the side and I remember double checking as I could see money visible in my bag so I zipped up the side pocket then the main bag. When I came back to my room after going to the beach for a few hours I was preparing my bag for the evening and noticed the the 5 euros had gone? I don't like to accuse people of stealing but because I was 100% certain it was there before I left and considering its the only cash I had on me I noticed right away. I wasn't so bothered about the 5 euros it was the principle of the matter, I did not feel comfortable with a stranger snooping through my belongings it made me feel very uncomfortable. I did have a safe key for the safe in my room, I accidentally left that key in the pocket the money was zipped away in which made me panic thinking they have opened the safe and helped themselves. I understand that its down to me to lock my belongings away but its very small and cant fit everything in there but again no one should be going through my belongings its very invasive. I chose to no longer accept housekeeping as I didn't want them going in my room and touching anything else. After that experience I will say I didn't feel very comfortable staying there.

I did raise this complaint to the receptionist, I ended up speaking with the manager a few days later who reimbursed the 5 euros and sent me a bottle of prosecco to my room which was a nice gesture but I don't think it was enough to make things right with me. Again I don't like to complain or leave bad reviews but I think this was pushing the boundaries a bit.

Please be aware of the housekeeping.