Mitsis Rodos Village

We recently returned from our stay at Mitsis Rodos Village. While there were a few highlights, our overall experience was severely ruined by poor service, room issues, and a concerning lack of basic safety protocols.

The Negatives: Service & Staff: The staff working at the pool and beach bars were consistently rude and unwelcoming. It was the local Greek staff who seemed miserable, rude, and unhelpful throughout our stay. This wasn't an isolated incident—it was a frequent point of discussion among many other guests we spoke to.

Room Quality & Maintenance: Our room had continuous problems from start to finish. When it rained, the room flooded. We found ants in our bed, and our electronic door key repeatedly stopped working. Despite raising these recurring issues with management multiple times, we never received an apology, let alone an offer to move to a different room. The room itself felt very dated and certainly not up to expectations.

Safety Concerns: During a day of severe weather, a heavy beach umbrella blew out of its stand and struck us, injuring myself, my daughter, and another guest. We were left bleeding, and the other guest required hospital treatment. While the weather itself was nobody’s fault, the hotel’s handling of the situation was unacceptable: the damaged umbrella was left in place, complete with snapped metal bars and sharp edges exposed, posing a severe hazard to anyone nearby.

The Positives: Food & Drinks: The culinary team deserves credit—the food and drink quality was genuinely high across the resort. Even the main buffet was consistently delicious. Among the à la carte options, both the Pan-Asian and the Burger restaurant stood out as fantastic dining experiences with great flavours.

Asian Staff: In stark contrast to the rest of the service, the Asian staff were wonderful—always smiling, incredibly friendly, and attentive.

Overall, I cannot consider this a 5-star resort—it stretches to a 4-star at a push solely due to the food. The awful service, persistent room defects, and shocking lack of safety management completely ruined our holiday. As a family, we do not feel that proper standards were upheld, and this experience has ensured we will not be returning to this hotel or any other in the brand.

Not the usual Mitsis service received. Underwhelming service and you could tell there was discrimination and no attention in restaurants. Room had a few issues with the toilet flashing system and the outside light for ‘do not disturb’ not working, the cleaner even walked in on us sleeping, which was not her fault but the faulty lighting. They had no variety with foods and if you have allergies I would not recommend this place, all inclusive means you will still pay out of pocket elsewhere to survive. I was Given the wrong order for a chicken wrap that came as a potato wrap and when asked about the chicken the waiter pushed back and said that’s how they make chicken wraps. Why on earth would you put chips in a chicken wrap????? With one small piece of chicken and then try to tell me it’s a skewer’s worth and it was just one piece of chicken under chips. Like what the hell? Had to order a pork wrap to help the situation Die down Can’t eat in your room even after paying to go on holiday to relax Ants everywhere, explains the lack of room service but should be explained to guests Food options are limited, always the same and doesn’t cater to the variety of guests Bad attitude from staff, golf cart driver giving attitude as he had to get us in the rain for breakfast and we didn’t hear him beeping through the rain and he gave us a good talking to when he could have just knocked on the door. Room service at a charge when wife was unwell and couldn’t make it to the canteen Towels were a whole myth and had to use the bath towels from the room outside. Didn’t restock the bar in the promised timeframe. Only saving grace is the Asian/Phillippine staff that were always friendly and smiling willing to help along with the cleaning staff. Imagine that, the ones in the background were actually the best ones. For shame

Not what we expected. Does not cater for food allergies/intolerances. Im going to give an honest review on what we experienced as a family with food allergies/intolerances.

We arrived to a lovely welcome. We used the App transfers from the airport to the Hotel and back. Excellent service. Beautiful 9 seated Mercedes. Kids loved the lights on the ceiling. I wasn't impressed that we paid 20€ for a carseat that they have a selection sitting in the boot of the van all the time. Transfers for 1hr 10mins. The hotel lobby and areas there were beautiful. We were taken to our room. Be aware the hotel is on a hill. Lots of steps slopes. All accessible but not straightforward. But like a rabbit warren. We were given an upgrade to a pool view (thankfully as garden views look out to the other part other hotel with garden court yards in the middle that you can not access. Our room was great lay out. Big super king bed. Lots of storage. Sliding doors to an good size room with two single beds for our kids. 9 & 13yrs lovely balcony looking out to sea and the main pool. We never got given a welcome gift or leaving gift. Even when it was stated on the app in services. They apparently ran out? Mini fridge that was well stocked up every 2nd day. We did however find out air-conditioning not effective but with the cooler nights and storms it wasn't a big issue. The bathroom was great size with a bath shower over. Great for my daughter who hates showers. The bathroom is dated and needs a bit of cleaned up. What we did find was the pipe for the sink not fitted to the wall. If you filled the sink then let the water drain the pipe comes out of the wall and floods the bathroom. Told the reception staff who did know what to do. Sent someone to repair but they just push the pipe into the wall age. The smell of damp was clearly from that. The main pool is heated and we had lots of fun in. Unfortunately the floor of the pool is pebble effect and sharp edges. My daughter came out with many cuts daily. The pools are cleaned each evening with a machine. I was very impressed with this. The other pools are freezing and the kids fun pool is at the top of the hill. It was empty every time we went. But as it was at the top of the hill it was breezy. We had to get beds by main pool by 9am in October! Pool toilets were not looked after. Often ran out of toilet paper often. The slope from reception to the main pool is very slippy. I slipped quite often. Entertainment was poor. Nothing going on. Attended the music quiz which was actually a 10 question quiz. Lasted 30mins. I was taken aback that the amount of pushy sales going on. Approached for family photos and then for printed t-shirts 50€ a t-shirt!!!! FOOD... This is where we were very shocked an disappointed. We book AI for the fact we can eat when we want and help ourselves. I emailed the hotel before to say my children have food intolerances and allergies. If label to be up and alternative food could be out. This was not done. The labels were poor and often in the wrong place. We had to ask for the Head chef every meal to ask what they could have. As my daughter has a nut and lactose intolerant there was only jelly she could have for desert. Which we had to ask for. The kids option was pasta Bolognese lunch and dinner EVERY DAY! They had no alternative yoghurts at breakfast. Most of the bread had milk/nuts in it. The food was lovely and beautiful cooked but it was repetitive and grown up food. They had theme nights but out of the 18 trays of hot food. 6/8 of them changed. The rest said the same every single day. Lunch and dinner. The a la cart restaurants were not great. You have to book 2-3 weeks in advance and its not clear if you have booked. I really wish we hadn't as it kind of controlled our holiday. When you book in advance you don't really know what your plans are. So we ended up rushing back from Lindos as we could rearrange. Every place was a sit down meal. We we were told where to sit every place. Even the food places by the pools we had to order food. Crepe van you had to order view you phone. No areas to grab things and go. The buffet is open 4.30am -10.30 breakfast 12.30-4.30 Lunch 6.30pm-4am. However from 9pm the dinner food was left out till 4am. At 10pm I don't want to eat left overs of salads, rice and stew type meals. I often went to bed hungry as I just wanted a snack or a sandwich, cheese and crackers, chips and a hot dog, gyros, or fruit. By the end of the holiday my daughter didn't eat. She was sick of pasta/rice. Definitely not Gluten Free. Drinks - soda drinks were not the nicest. We had to ask/order all our drinks. We couldn't help ourselves to drinks. Quiet often we went a whole meal with one small glass of drink. They never came to ask for a refill. The shop in the hotel didn't have much. Really disappointed with the restaurants. We took the bus to Lindo 8€ each. 15mins. We worked out it was far cheaper to hire a car to go to Rhodes Town. Return Taxi to Rhodes Town 300€ 9 seater van (we had friends in the Hotel next door) 110€ Bus 60€ 2hours. Never used the spa. All in all its a lovely hotel. Lots of staff but all very defensive when we asked about food for my kids to eat. All in all its was a lovely holiday. We had a great time. But ask the food was such a problem if put stress on the holiday when it should have to been. Definitely not a 5 star hotel.