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- Mitsis Rodos Maris Resort and Spa
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Mitsis Rodos Maris Resort and Spa
Greece, Europe
Kiotari
Rodos Maris is a unique resort hotel, built on a vast beach in Kiotari on the southeast coast of Rhodes Island. It is elegant, spacious and luxurious and its picturesque rooms and bungalows are ideal for couples and families who seek high quality in a quiet place. The hotel consists of 428 rooms in main building and bungalows. All of them are fully air-conditioned with individual climate control and equipped with private bathroom and balcony or veranda with a fantastic view. The hotel's main restaurant specializes in Greek and international cuisine. The children's restaurant offers a variety of food, salads, pastries, ice-cream etc., supervised by qualified pedagogic personnel.
Facilities
- Darts
- Tennis
- Billiards
- Spa treatments*
- Massage*
- Sauna*
- TV lounge
- Entertainment programme for children
- Entertainment programme for adults
- Children playground
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent5,709 reviews
Excellent
62%
Very Good
22%
Average
9%
Poor
4%
Terrible
3%
Location
Cleanliness
Service
Value
Good hotel, great staff, some improvements needed to make it true 5*
We had a really enjoyable stay at Mitsis Rodos Maris and would happily return. The food throughout the hotel was excellent, with plenty of choice at the buffet, and the à la carte restaurants were consistently very good and well worth booking. Fresh orange juice at breakfast is properly freshly squeezed - it was so good! One of the real highlights was the staff, who were incredibly friendly, welcoming and always went out of their way to help. Their service really made the holiday special.
The resort is quite spread out so may be a challenge for people with poor mobility but we enjoyed exploring!
There were a couple of downsides. During our stay, there was extensive building work taking place on the beach, which spoiled the otherwise peaceful atmosphere. Hopefully this is only temporary and will be finished soon. The biggest disappointment, however, was the spa. The pool was far too cold to enjoy, and we even noticed slugs around the side of it, which wasn’t what we expected from a hotel of this standard. We’d recommend giving the spa a miss until it has been improved. The hotel were kind enough to allow us spa access at their sister hotel across the road and this was amazing.
Overall, despite those negatives, we had a great holiday thanks to the excellent food, fantastic staff and the overall quality of the hotel.
Review by Stacie D Accrington, United Kingdom
Lovely holiday with a 7 year old son
We came with my parents and 7 year old son. It was a great holiday for all. Myself and partner loved the beach. Our son especially loved the mini discos and shows every night and the mini club which he went to. Thank you to Vivi, Maria and Nikola from the children’s entertainment for making our sons stay such fun. Re: Meals -We went to the buffet mainly and to the Greek restaurant a couple of nights which was great. We recommend that you book the specialist restaurants (Greek, Mexican and Asian restaurant) before you arrive as there was nil availability for Mexican and Asian restaurant. There are also food and drink huts on the beach which is great if you want to spend the day on the beach. All the staff were very helpful. Angela from guest relations was lovely and so helpful.
Unforgetable experience!
The [room type] was spotless and quiet, the staff were so welcoming, and the location made everything easy. Highly recommend
Excellent
Great experience. Food and service was excellent! Great for a family with children!
Terrible experience all round
Title: A deeply upsetting experience that was handled appallingly
We paid around £8,000 for a 10-night stay at Mitsis Rodos Maris, having previously had excellent holidays at Mitsis Rinela and Mitsis Summer Palace. Unfortunately, this stay was a complete disaster and fell far below the standard we expected from a five-star resort.
Our arrival set the tone. We reached the hotel at midnight after travelling for eight hours, with our child asleep, and then waited around an hour to be checked in. There was only one person on reception, who was slow and rude, while the area was full of loud, intoxicated men. It was an unpleasant and intimidating welcome.
The most serious issue was an experience I had during a massage on my second day.
The treatment was carried out by a male therapist. During the massage, he pulled my underwear completely down, leaving me exposed and extremely uncomfortable. When I was asked to turn onto my back, I noticed a mirror positioned at the height of the massage bed and saw him looking at my exposed body through it. He then dropped the towel that was supposed to cover me, leaving me exposed again.
I was frightened throughout the massage and genuinely feared that something worse might happen. I left the spa in tears.
Once I found the courage to report what had happened, the situation was handled appallingly. My husband and mother initially spoke to reception, and the spa receptionist later phoned me and asked me to return to speak directly to the masseuse. After such a distressing experience, I found this request completely inappropriate.
I was also told, “I know this guy, he would not do that.” Instead of listening to me and treating my report seriously, the staff immediately defended the therapist. I was made to feel like a liar, and my experience was completely invalidated.
The spa receptionist repeatedly said, “I just want to be happy,” (about herself, which felt strange considering I had just been left feeling violated), and offered me a manicure as compensation. Offering a manicure after an experience in which I felt exposed, frightened and violated demonstrated a shocking lack of understanding of the seriousness of the situation. I was also still charged for the massage.
In hindsight, I wish I had escalated the matter to the police at the time.
Beyond this incident, reception staff were consistently rude and dismissive. In the restaurants, we were regularly made to feel like a nuisance for asking for basic items such as cutlery, milk or a hot cup of tea. The food was well below the standard expected from a five-star hotel. Several staff members also spoke openly about their low wages and how overworked they were, which suggested serious management and staffing problems. There were three waiting staff members who were enthusiastic and helpful, and they deserve recognition.
The villa itself was beautiful, and the first few days were enjoyable. However, it soon became clear that basic cleanliness and maintenance were not being carried out. Our sheets were not changed, clean towels were not provided unless we asked, and we repeatedly had to request fresh pool towels. Used glasses were left around the pool area, and bird mess had to be cleaned from the loungers after we asked staff to do it.
Our private pool did not appear to be cleaned or monitored at any point during the 10 days we were there. The water became visibly dirty. I developed a severe urinary infection during the holiday, requiring a doctor’s visit and antibiotics at a cost of approximately €200. I then spent three days in bed and missed a significant part of the holiday. I cannot medically prove what caused the infection, but the condition of the pool water was extremely concerning. The communal pools were also dirty, including the steps leading up to the slide.
I have now submitted a formal complaint to Mitsis. A week has passed, and I have received neither a response nor even an acknowledgement.
This was not remotely the experience expected from an £8,000 holiday. The lack of cleanliness, poor service and dismissive handling of an extremely serious spa complaint ruined the trip. Having previously loved other Mitsis hotels, I am devastated that this experience has changed the way I view the brand.
I strongly advise anyone using the spa to be extremely cautious, and I hope Mitsis investigates both the therapist’s conduct and the hotel’s unacceptable response.
