Lindos Imperial Resort and Spa

Had a great time, room with sea view was nice, service personell at bars/restaurants/lobby always ready to help. Animation team put up good shows in the amphitheatre, always good fun and a good laugh (shoutouts to Gian).

We stayed for 10 nights, and we had an amazing stay! All the staff here are very friendly and this is our third time coming to the resort as we love it that much, everything was spectacular all the entertainment was outstanding every single night my favourite was the greatest showman show, Robert the team leader is a brilliant entertainer! Semis the bar staff/waiter can not fault him one bit he has went above and beyond for us every single night at the bar! Overall a brilliant 10 nights absolutely gutted to be going home and can not wait to come back!

Our Fourth Stay at Imperial — Sadly, Our Last This is probably one of the hardest reviews I have ever had to write. We recently returned from our fourth stay at the Imperial, this time for our wedding-renewal honeymoon. We had previously stayed three consecutive years and had absolutely loved every single visit. We hadn't been back for two years, but we had such wonderful memories that we were genuinely excited to return. We are a large English family, with eight people in our party, including very fussy eaters. One of the things that originally made us fall in love with the Imperial was the food. On our first visits, the choice and quality were exceptional. There were huge prawns, beautiful chicken dishes, fish, beef and so much variety that everyone could find something they enjoyed. For a family with different tastes, it ticked every box. Sadly, this time was completely different. The food — the biggest disappointment The food was, without doubt, the biggest reason we left feeling so disappointed. The variety we remembered simply wasn't there. There seemed to be a huge emphasis on pork dishes, often very fatty, while the prawns and other seafood we remembered were virtually nonexistent. Chicken was also extremely limited. This was a particular problem for one member of our family who only eats chicken. There were times when she simply couldn't find anything suitable and ended up eating crepes. In fact, several members of our family lost weight during the holiday because they struggled to find enough food they actually wanted to eat. For a five-star hotel, and considering the amount of money paid for the holiday, we found this extremely disappointing. Even the lunchtime options at the burger bar and wrap bar appeared to be largely pre-prepared. Again, this isn't what we expected from a five-star property. The ice cream was another example of a change for the worse. We remembered lovely-quality ice cream with a good selection. This time, the choice was essentially vanilla or chocolate. Water and the little extras We were given six bottles of water between three people, after which we were expected to pay around €5 for another six bottles. Perhaps this wouldn't sound like a huge issue on its own, but when you're paying a premium price for a five-star hotel, we simply don't expect basic drinking water to become an additional expense. We had stayed in a three-star hotel in Tenerife earlier this year where water was provided free of charge. At breakfast, there was also no water on the tables. With a family of eight, getting even one bottle was difficult enough, and getting two bottles sometimes felt like an ordeal. You shouldn't feel uncomfortable asking for something as basic as water. We also remembered breakfast being much better organised. Previously, coffee and milk were available so guests could help themselves. This time, that service wasn't there, and sadly the coffee itself had changed dramatically. We used to love the coffee at the Imperial; this time we found it extremely poor. Breakfast was chaotic Breakfast could be incredibly busy and, at times, felt almost dangerous. Trying to navigate through the crowds with a two-year-old while people were pushing and barging to get food was extremely stressful. For a family-friendly five-star hotel, we expected better organisation and a calmer environment. The pools The pools themselves are lovely, and we particularly like the pool nearer the beach. However, the water was extremely cold. We appreciate that we weren't travelling in the height of summer, but when you have younger children as well as older family members, the temperature makes a huge difference to whether people can actually enjoy the facilities. There were also occasions when the pools looked cloudy or murky. We reported this because there appeared to be something underneath the water that was making the surface slippery. The main pool was absolutely freezing, and we were also surprised by the requirement for parents to sign a disclaimer for children using the slides. That was not something we remembered from previous visits and, understandably, it made us question why it was necessary. Entertainment and rainy days We have to give credit where it is due: The Lion King was fabulous. The entertainment team did an amazing job and we were genuinely impressed. Unfortunately, that was one of the exceptions. Overall, we found the entertainment disappointing. The evening music was pleasant, but if you wanted a table, you needed to get there extremely early and effectively sit there for hours before the entertainment began. And when it rained, there seemed to be very little provision for families. We had rainy days during our stay and were surprised at how little there was for children to do indoors. Apart from a small arcade area, there was no substantial indoor play facility to accommodate the number of children staying at the hotel. For a family-oriented five-star resort, this really needs looking at. The rooms and maintenance Our initial greeting was lovely, and we were very grateful to receive sea views and an upgrade. Unfortunately, problems appeared quite quickly. The air conditioning in our room had screws falling out during the night, and despite reporting it, it took around four days to be fixed. We had to keep chasing this up. On occasions, we also had to ask for our room to be cleaned despite not having displayed a Do Not Disturb sign. Then there was the rain. There were leaks in various areas of the building, with buckets being placed around to catch the water. It was difficult to look at this and reconcile it with the five-star price tag. Towel service The towel situation became almost a running joke within our family. We had previously been able to change our towels regularly, but this time it became an argument almost every time we tried. We were told that towels could be changed after two days, but when we went to change them, we were told that the period had not yet passed. Even going to reception didn't resolve the issue. We eventually joked amongst ourselves that successfully getting your towels changed deserved a medal. It shouldn't be that difficult. Staff There are many members of staff who were genuinely helpful, friendly and lovely. Unfortunately, there were also enough occasions where we felt that staff were unhelpful or made simple requests unnecessarily difficult. That was particularly noticeable at breakfast when trying to get water for a large family. Falling ill This was another major concern. Every single member of our party became unwell during the holiday. When we asked about seeing a doctor, we were told that the cost was extremely high. We were also told that it was simply a "change of weather bug" that would last three or four days. Our holiday was ten days long, and my husband became seriously unwell. On returning home, he was taken directly from the airport to hospital and is currently still in hospital. I appreciate that illness can happen anywhere and that it isn't necessarily the hotel's fault. However, when a large group of people staying together all become ill, it is something that inevitably causes concern, particularly when you're then told that medical assistance is available but discover that it comes at an extremely high cost. The biggest disappointment of all What makes this review particularly difficult is that we loved the Imperial. We didn't arrive looking for faults. We arrived with wonderful memories, high expectations and genuine excitement about returning for such a special occasion. This was our fourth stay. We had previously returned year after year because we thought the Imperial was somewhere special. Sadly, this time we couldn't help feeling that we were staying in a completely different hotel. The reception still looks beautiful and impressive. Everything sparkles when you walk in. But once you get beyond that first impression, we felt that the cracks began to show very quickly. The food was the biggest disappointment. For our family, food is incredibly important, and we simply couldn't understand how the quality and choice had changed so dramatically. We had previously recommended the Imperial without hesitation. We now find ourselves saying the opposite. I don't want to be a "negative Annie", and I genuinely don't enjoy writing reviews like this. There were positives: our sea-view rooms and upgrade were greatly appreciated, the pools are beautiful, and The Lion King entertainment was fantastic. But when you add everything together — the food, the water charges, the breakfast chaos, the cold pools, lack of rainy-day facilities, maintenance issues, room servicing, towel situation, entertainment and the overall level of service — we simply cannot justify the price anymore. We are absolutely gutted to say that, after four stays and so many wonderful memories, we will not be returning to the Imperial. For us, this wasn't about expecting perfection. It was about expecting the same standard that made us fall in love with the hotel in the first place. And sadly, this time, it just wasn't there.