Lindos Imperial Resort and Spa

Very Disappointing Stay – Would Not Recommend

We stayed here for seven days, from 26 August to 2 September 2026, during our first visit to Rhodes. Unfortunately, the hotel was a major disappointment.

Our room looked nothing like the photos shown on the TUI app. It was very basic, old and poorly maintained, with damaged walls, spider webs, missing furniture parts and an old, tired-looking bathroom.

During our stay, we experienced a leak from the room above (which lasted for 5days), repeatedly tripping electrics, a broken coffee machine (which was replaced twice), and a lift that stopped working several times. There were also mouldy patches on the bathroom ceiling and in the entrance corridor, as well as a constant sewage smell coming from the bathroom.

We reported the leak and other problems to reception several times, but unfortunately, they were not resolved. The sewage smell was also present in other parts of the hotel, particularly in the theatre, where some guests actually left the evening shows because they could not tolerate it.

The whole hotel looks badly maintained, with damaged tiles, poor painting and leaks in the reception, bars and restaurants. We regularly saw buckets being used to collect water from leaking ceilings.

The food was another major disappointment. Breakfast was extremely basic and virtually the same every day. Dinner offered slightly more choice but was still poor quality. The food at the pool and seaside restaurants was particularly disappointing and did not seem fresh. Having stayed in many hotels around the world, this was without doubt some of the worst hotel food we have experienced.

We also spoke to other families who reported similar problems with the electrics, room cards and lifts and other services.

Some members of staff were polite and helpful, but unfortunately others were rude and unhelpful. Towards the end of our stay, we spoke directly to the manager about the problems we had experienced. We were simply told that they would "have a look", without even an apology.

We had also paid for late checkout when making our booking, and this was confirmed by reception when we arrived. Despite this, on our final day our room card was blocked, and reception initially refused to reactivate it until the "misunderstanding" was resolved. It took approximately 45 minutes to sort this out.

The swimming pools were also closed four times during our seven-day stay because, according to the information provided to us, the filters had failed to clean the water properly and the water had turned "green".

The only real positive was the à la carte restaurant, where the food was good.

We paid a considerable amount for this holiday and expected a 5-star hotel, as advertised on the TUI website. In our opinion, however, this hotel was 3-star at best.

We would not return to this hotel and cannot recommend it. If you are looking for a comfortable, clean and well-maintained holiday, I would strongly suggest choosing somewhere else.

Unfortunately, TUI also let us down. At the end of our stay, we reported all of these issues to TUI, but we were told that the best they could do was use our complaint to help ensure that similar problems would not happen again.

This was supposed to be a relaxing family holiday, but instead it became a constant source of stress and frustration and, ultimately, a nightmare experience for all of us.

Stayed at this hotel 28/08/26 - 07/09/26 for my partners birthday. We had a nice time but unfortunately there were a few let downs, some things made up for it nonetheless.

Pros:

Pools nice temperature considering they are large Lovely rooms kept very clean with beautiful views Drinks lovely and quick bar service in main lobby Complimentary fridge filled on arrival Very good entertainment of live singers every night of our stay and very talented made sure all a la cartes new of my allergy beforehand complimentary cake on my partners birthday

Cons:

Used the official hotel website live chat to see if there was 24hr dining for late arrivals as we were arriving at 2am, the live chat said yes but this was not the case on arrival. Disappointing considering we had been travelling all day and did check beforehand. Activity pool bar had flat pepsi/coke the entire stay, not one day was this fizzy like it should be Activity pool snack bar staff rude, I asked for no sauce on my burger as i did not like it and i was met with laughter and smugness, the staff told me it is difficult to do and next time i should have it as it is, they went back and forth laughing at me and with eachother in their language before they eventually give me what i asked for not enough sunbeds at main pool, never any when i would go down around 9am, considering this is the main pool not enough for the number of guests. small a la carte menu, my nut allergy restricted this even further to a select menu (aware not the hotels fault i have an allergy, however not alot of choice at all once informed) animation team very frustrating. i understand it is their job but after being told 3 or 4 times they are still pestering non stop (had to be at the activity pool as like above, no beds at main pool). told them several times on our last day we just wanted to chill because we were leaving soon but to no avail. One girl clocked my partner heading back to the bar and ushered him around since he "was already up now". Gets a little frustrating constantly repeating yourself.

Not the 5 star experience the hotel sells, a decent 4* not high 4* if this is what you are used to.

Nice enough hotel if you are looking for just "nice".