Labranda Blue Bay Resort

The worst hotel we have ever stayed in!! AVOID at all costs, supposed to be a 4 star hotel, I would struggle to give it 1 star!! Came for our honeymoon with our daughter and could not wait to leave!

The entire hotel needs upgrading, its filthy, there is rubbish and broken items lying everywhere. Every single sun lounger is covered in holes and fit for the bin. The pools are freezing my daughter went in the pool for 10 mins and I had to get her out as her fingernails and lips turned blue. There is no chlorine in the pools, the stray cats regularly drink out of them and we seen worked filling them most days with a dirty hose pipe. The water park is terrible, the stairs leading up to the slides are a serious hazard! There is green grime on the sides of the pools. We all managed to catch a sickness bug and a chest infection 5 days in! But is it any wonder when that is the state of the pools.

The food is awful and the drinks are all watered down, even the soft drinks aren't real! We had to pay for real soft drinks and ate out 90 percent of the time! All inclusive is a massive waste of money!

My daughter was sick all over our room and we asked the cleaners to come and clean it. When we returned the floors had been cleaned but there was still bits of sick.

Music is constantly blaring so loud that you cant even have a conversation, it was a nightmare and I have never wanted to leave a holiday so bad im my life. By the 5th day I was in tears as I was so ill with a sickness bug and chest infection and I couldn't sleep as the bed and pillows are so uncomfortable, we tried to get an early flight home but unfortunately the next flight was our original departure anyway.

We spoke to many people at the hotel who were just as disgusted as us at this hotel, 1 couple actually checked out early. We feel we have been deceived and scammed! I rarely leave reviews but I dont want anyone else to make the same mistake as us!

Lets start with the positives: The reception staff are really good. The Jet2 representatives are excellent. The lady that organises the trips is lovely. It’s definitely a budget family hotel! Life guards at all pools. If you enjoy nuggets & chips you’ll love it! If you enjoy VERY loud music from 10am till 11pm you’ll love it. Easy access to the beach & free sun beds. Not massive queues at the bars.

Now the negatives: Not a couples holiday. Not a 4* hotel, barely even 2*! Exceptionally loud, including the guests! Completely unruly children screaming & being aggressive to their parents without being reprimanded! Tired rooms with broken furniture! Barely any house keeping! Children & adults shouting down the hallways from 6:30am! Children playing football inside the main foyer! Cheap Food across all restaurants. Unpalatable drinks. Paying €50 for an inedible birthday cake & cheap Prosecco. Paying €40 for VIP breakfast for 2 which consisted of several singular items cut in half! Mini disco that starts at 8:30pm with the same annoying songs being played every night. Nowhere to escape the unnecessary loud noise especially in the evenings, you literally couldn’t have a conversation. Different music from different bars that are in close proximity being played at the same time! Recycled food from the day before/morning- Think a lunchtime snack that consists of a croissant stuffed with last night’s salad! Filthy kitchens. Not being informed of construction work being carried out directly under your (not swept once in the whole week) balcony! Flea bites, presumably from the cats that guests were bringing into the hotel and even to their rooms! Cleaning staff around the hotel that spent the majority of their time on their phones! A concierge that was seen spitting into bushes several times near a guests terrace. Dining room staff that wore the tables and the food left on them directly onto the floor! Sun beds that are old, dirty & often falling apart, literally at the seams! Guests walking around with their own music speakers adding to the din! Having to pay for descent drinks & any drink after 11pm. Suspect 5* reviews from suspect accounts on Trip Advisor! Paying for “decent” coffee that came in tiny cups and consisted mainly of froth! Rooms in buildings that have huge windows highlighting a stock pile of old mattresses! Rubbish & fly tipped items on site that are visible!

Genuinely, this hotel is depressing. Outside of the foyer/reception area the rest of the hotel is so tired & in massive need for refurbishment. We were booked in for two weeks, had to spend money on eating out & in bars outside of the hotel & were counting down the days till we flew back! That isn’t a holiday! After exactly one week we approached the Jet2 representative, who was brilliant, for a change of hotel. It cost me extra for half board (Not All Inclusive) but despite the extra cost for this and having to buy drinks, it was well worth it. This hotel is immaculate. For those defending The Blue Bay saying it’s a budget hotel & you get what you pay for, at the very least you expect cleanliness, no matter what the cost!

If I owned this hotel I would consider updating the Annex’s at the back of the water park, the pools there & the bar considerably and offer this as an adult only area with a different wristband system to prevent others from using it. At the very least, the bars you close at 6pm that are some distance from the main bars could be kept open so people wanting to escape the over excessive loud music can do so (to a degree). If you’re not prepared to cater to couples you shouldn’t take their bookings!

I’d also consider monitoring the staff and either replacing those that obviously aren’t doing their jobs properly and employing extra staff to take the burden off the ones you’ve already got.

I’d also consider updating the photos & blurb on your own website which read as follows:

“CONVENIENT LOCATION Close to Rhodes Town yet perfectly tucked away for peace and quiet”. Absolutely not true! The excessive music from your hotel blights the entire area, including the small boutique hotels & restaurants nearby! Rhodes by taxi is so far away it costs between €25-€35 each way!

“A FAMILY-FOCUSED APPROACH Thoughtful spaces and activities for every age group” Outrageous statement!

“DIRECT FRONT TO THE BEACH Wake up to the sound of the waves and enjoy effortless access to the crystal-clear waters”- Not one guest room is near enough to hear the beach & certainly not with the excessive noise from daybreak to late at night!