Pegasos Deluxe Beach Hotel

We would rate the hotel 4.5/10 overall.

If it were presented as a good four-star hotel, we would probably be much more understanding of many of the issues and our rating would be noticeably higher. However, as a newly rated five-star hotel, we do not believe it currently meets the level you would expect from a five-star property.

Our biggest disappointment was the food and the overall dining experience. The food was often poorly seasoned, the selection felt quite limited considering the size of the hotel, and some dishes were cold or only lukewarm. The presentation was also often not very appealing. The buffet area itself felt too small for such a large hotel, and many dishes were not properly labelled, so at times you did not even know exactly what you were taking.

The food options outside the main restaurant were also fairly limited. At the beach area, the choice was mostly things such as gyros, pizza, omelettes and similar items. From a five-star resort, we would expect a wider variety, including fruit, lighter snacks and more options throughout the day.

The service and overall dining standards also did not feel like five-star quality. Some members of staff seemed inexperienced, and even some basic principles of service and table setting appeared to be missing. The table setup, presentation and overall atmosphere of the dining area felt more like what we would expect from a three-star hotel rather than a five-star resort.

There was a minibar in the room, but it was not replenished during our stay. At a five-star hotel, we would expect this to be part of the standard service.

We were also disappointed with our room. We did not book a standard room, but a deluxe room with a sea view. For that reason, it was even more disappointing that a significant part of the view was taken up by the hotel’s air-conditioning and ventilation equipment. The machinery was also quite noisy. In our opinion, rooms located directly next to such technical facilities should not be sold as deluxe rooms with a sea view. These rooms would be more suitable for staff, technical purposes or perhaps hotel entertainers. The mattresses were also much too soft for our preference.

At check-out, we came across another issue that we would not expect from a five-star hotel. In the luggage room, there was no safe or lockable storage where guests could securely leave passports, money or other valuables.

There was also no option to have food or a takeaway package prepared for the journey home, which is another service we would expect from a hotel in this category.

The beach itself was pleasant, although in our opinion it could have been cleaned more frequently and more thoroughly.

To be fair, not everything was negative. The hotel surroundings are attractive, the property itself is pleasant, and the room was otherwise nice. Many aspects of the stay were perfectly fine and we were still able to enjoy our holiday.

The main issue is the expectation created by the five-star rating. If we were reviewing Pegasos as a four-star hotel, we would say it was a decent hotel. But from a five-star resort, we expect a significantly higher standard of food, service, room amenities and guest services.

For that reason, our final rating is 4.5/10. Not because this is an outright bad hotel, but because in our opinion its current standard simply does not match what we expect from a five-star resort.

The International Animation Team really made our holiday! Lisa and Vika are both so friendly, funny and full of energy. They always made us feel welcome and made the days at the hotel so much more fun.

Luca is a great manager and you can tell he has created a really good team. We had lots of laughs with all of them and will definitely miss them!

Thank you for making our holiday in Greece even better ❤️🇬🇷