Mitsis Alila Resort and Spa

This hotel has some very nice features, but the overall experience is not 5 star. Whilst the hotel aesthetics are lovely, the service, food and smaller details let it down.

Starting with the rooms. These are nice, but are dated and need some repairs. The views are great, but be warned the night time band plays directly outside any sea view rooms and is very loud.

The food is average to good, with very little spectacular. The buffet is adequate, whilst the process to book the à la cartes is strange. You are pushed to do this on your first day vs a more casual approach through the week. The deserts are fantastic however. The food trucks are nice, but again it’s not great quality.

An example of small details letting the place down. I kept getting a cappuccino served to me in a long plastic glass, and often without a smile. The overall drinks selection is strong however.

The pool area is nice, but the kids pool was green half the week. Given the majority of guests are with kids, this seemed strange. Furthermore the adults only pool being the only heated pool again is very strange and selective!

During our stay there were some unforeseen circumstances. There was a massive storm, and we lost water access periodically. However there was no communication on this, you were left to figure things out for yourself. There’s an indoor spa pool that was opened up during this period, but again you only found this out when walking past it. A small notification would help here.

Some service was great, but I’d say this was only 30% of the time. There was an end of season vibe and feeling staff couldn’t wait to get out of there. At the morning buffet you were routinely left waiting 15 minutes for your coffee, or having to chase.

Perhaps what sums this hotel up is ordering room service at 11.10am. Asking for a smoothie for our son, but being told this was out of the question as it was only available on the pre 11am menu. You’d expect a 5 star establishment to perhaps bend the rules a bit here.

Overall a nice experience, but won’t be returning or recommending as it didn’t hit a 5 star standard

A stay at this beautiful hotel is highly recommended. I stayed with my 3 sisters from 1st to 8th October. We all enjoyed the excellent food and fabulous wines in the wide selection of restaurants. Last year we had stayed in the same area at a different hotel, also all inclusive but Mitsis Alila was far superior in every way. Everything from the comfortable beach sunbeds, always available, to the attentive and very friendly restaurant staff was perfect! You were made feel special and like family, always with a smile and a chat ! The dishes were beautifully presented with a varied menu. They advised on the wine selection which was very extensive, between the reds, whites and the bubbles! I suffered a fall early on my 3rd morning due to very heavy rain resulting in a brief hospital visit. The reception had a doctor with me very quickly and arranged an ambulance. The staff were so kind and helpful and made such a difference, easing the trauma both for me and my sisters. Fortunately I had only a small fracture in my cheekbone and went on to enjoy my remaining holiday. We opted for a sea view room and the balcony views were beautiful . The location was great too as a very close bus stop brings you into Rhodes or down to Falaraki town. It's also only a short 20/30 minutes transfer from the airport. The entertainment both daytime and evening was very good. Live bands on the beach gave a great vibe but if you wanted to chill out there was space for that too. Please keep on these excellent musicians as the standard is very much higher than other hotels I've stayed at. A stay at Mitsis Alila represents great value and again highly recommended!

We have just returned from a 12-day stay at this lovely hotel in early September 2026. This was our second year in a row, and it certainly won’t be our last. We are now proud Mentors, and we have already booked our flights for next year!

The hotel is beautiful and immaculately clean throughout, and the staff are warm, friendly and always ready to help.

The food is outstanding. From the à la carte restaurants and the main restaurants to the beach snacks, the Mexican and wok stations, the creperie and the champagne and wine bar, there is something for every taste, and everything is of excellent quality.

This hotel has truly become our happy place, largely thanks to the staff, who by now feel like family to us. We would especially like to thank:

Vaggelis, Iordanis and Maria at the beach bar for keeping us refreshed and for being such fun and kind people. Olympia and Michalis at the night bar and the all-day bar for their warm service and for always making sure we had drinks and snacks while enjoying the entertainment. Ilias, the bar manager, for ensuring everything runs so smoothly. Evie, the restaurant manager, for working tirelessly at the à la carte restaurants, always with a smile, and for doing her best to secure everyone a reservation. Niko at reception for being so helpful and always ready to answer our questions. The entire reception team deserves praise, but Niko stood out. Eleftheria at the concierge desk for her great help with excursions and all our questions. The housekeeping and cleaning staff, who are often unseen but whose hard work keeps the whole resort sparkling. The two colleagues at the American food truck on the beach (we sadly didn’t catch their names), who work so hard almost every day. A small suggestion for next season, Mr. Lefteris: air conditioning in the American food truck would make their hard work a little more comfortable. 🙂

The only small downside was that some guests did not treat the staff with the respect they deserve, for instance by being impolite or by ordering large amounts of food that went untouched. This is of course not the fault of the hotel, and the team handled it with admirable professionalism.

All in all, it was a fantastic stay, and we can’t wait to be back next September. See you all next year!

Warm regards, Nicolai & Catharina