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- Mitsis Alila Resort and Spa
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Mitsis Alila Resort and Spa
Greece, Europe
Faliraki
Located 8 km from Rhodes town, the hotel is a luxurious refuge after an exciting day in the resort. The rooms are comfortably equipped with all the necessary amenities. The restaurants offer numerous gastronomic delights. At all bars, a large variety of hors d'oeuvres, snacks, ice cream, alcoholic and non-alcoholic drinks are given richly. The Spa and wellness centre delights guests' senses. It is a paradise for families.
Facilities
- Darts
- Tennis*
- Billiards
- Volleyball
- Spa treatments
- Massage*
- Steam bath
- Sauna
- Entertainment programme for children
- Entertainment programme for adults
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent5,242 reviews
Excellent
83%
Very Good
10%
Average
5%
Poor
1%
Terrible
1%
Location
Cleanliness
Service
Value
**Title: £5,374.96 for a Five-Star Holiday at Mitsis Selection Alila – Extremely Disappointing**
We recently stayed at Mitsis Selection Alila in Rhodes, booking directly with the hotel for four adults across two rooms at a total cost of £5,374.96.
For that amount of money, and given the hotel's five-star luxury advertising, we expected a very high standard. Unfortunately, our experience fell far short of those expectations.
Our suite had mould, dirty floors, tired and tatty furnishings, a broken television and broken glass on the balcony. The problems extended throughout the hotel, including cold food, pool cues with missing tips, broken table tennis bats and a stained pool table. The advertised beach bag was also missing.
To make matters worse, on the final day I discovered a large cockroach in my suite. I have photographic evidence of this and many of the other issues.
I raised concerns repeatedly throughout our stay with the manager, George Voles, but felt that little meaningful assistance was offered. I also asked for compensation while at the hotel, which was refused.
These were not issues raised for the first time after returning home. The hotel was given repeated opportunities to address our concerns during our stay.
Having paid £5,374.96 for what was advertised as a luxury five-star experience, I feel extremely let down by both the condition of the accommodation and the response from management.
I have since submitted a formal complaint and am awaiting a satisfactory resolution.
Based on my experience, I would not recommend this hotel.
Review by sharontS6463VA Birmingham, United Kingdom
Amazing holiday, would go again but there is room for improvement
We enjoyed our stay and we were sad to leave. The staff were friendly, the service was amazing.
Food: Pan Asian, Italian and Greek in the evenings were lovely. Managed to book 5 out of the 9 nights. We felt the buffet main restaurant let’s down the hotel, we tried to avoid it which is a shame as thought it would be better quality as it’s supposed to be a premium 5 star. We always ate at the tex Mex, pizza or American food American food options for lunch, or had pitta corner/ ouzeri around 5ish to avoid main buffet. Omelettes for breakfast were lovely.
Drinks- they were all great, espresso martinis and spicy margaritas in the hotel bar and evening bar were lush! Best drinks we’ve experienced in an all inclusive.
The rooms- Noisy from above and next door. Definitely need refreshments as very tired, we were really surprised how dated it was. It wasn’t the room we paid for either, we didn’t book a family room, and it had no benefit to us as we had the cot next to our bed, if you were sat on the balcony you’d just see the wall. To see the view you’d have to stand which wasn’t relaxing at all.
Beach- stunning, clean and plenty of beds!
Lots of the staff made a fuss over our son which was nice, He loved it! He was poorly at the start of the trip, reception offered a phone call to the doctor which was €150 euros, we opted to go in to see see a doctor which was €190.
Overall we’d come back but will Keep on eye on refurbishments or make sure we get a nicer room next time
Review by Carm_10 Bristol, United Kingdom
Family holiday
We had an amazing stay. We had a family room with a private pool and it was perfect for us. Food was great with plenty of options. Will definitely be back.
Kiki panagiotis service
Excellent service from kikipanagiotis well done! Service with smile gentleman helping and very nice person Pay attention to the customer and the table Very quick and helpful We recommend him to the manager as the most good service in the restaurant Five star only
Definitely not a 5 star experience.
Only rated this hotel 2 stars because of the bar staff and the various good lunch options including the Creperie. Having stayed at five other hotels within the same chain, this was by far the worst experience. The hotel is extremely dated, poorly maintained and nowhere near the standard expected of a Premium Selection property.
Our first room smelled strongly of smoke. Although we were moved, the replacement room was still considerably run down, and cleanliness was disappointing, including dirty bedding. Throughout the hotel, broken light fixtures were hanging off in corridors, pool tiles were missing, and general maintenance was clearly neglected. The layout and customer journey were also poorly considered, with lifts that felt more like back-of-house facilities than spaces designed for guests.
The buffet offered limited choice, and food was often lukewarm. Reception staff were unhelpful, and as two women in our late twenties, my sister and I frequently felt dismissed and not taken seriously when raising concerns. Service was inconsistent, with some guests receiving poolside snacks while others did not. While some staff were lovely, others came across as dismissive and superior.
The courtesy room, referred to as the “Doctor’s Office”, was particularly unacceptable. It was dirty, smelled damp and appeared neglected. It had no lock, leaving us to change while hoping nobody would walk in. There were insufficient towels for two people and no conditioner.
My sister, who was on holiday with me, works as an interior designer for a company specialising in ultra-luxury five-star hotels, including properties such as Atlantis. We both found the hotel’s condition and overall guest experience particularly disappointing for a property marketed in this category.
To be fair, the bar staff were excellent, the drinks were very good, particularly at the beach bar, and the crêperie was enjoyable. There was great variety in lunch options too. However, these positives do not compensate for the numerous shortcomings.
Having experienced Laguna and Blue Domes, which are also part of the Selection category, this hotel does not compare in any way. It falls significantly short in quality, maintenance and service. Do not choose this hotel expecting a premium five-star experience. We certainly will not be returning.
