Iris Hotel

Like many recent reviewers, we booked this months ago only paying attention to the many excellent reviews. I had a quick look again a week before we were due to travel and was thoroughly shocked. My husband said, let's just wait and see. Seeing was definitely believing the poor reviews.....

....no welcome, no eye contact on arrival; this to my mind is always a good indication as to what to expect thereafter. We thought we'd try upgrading upon seeing the room on the 2nd floor, but no manager was available. We decided to have a drink at the bar and wait. It was getting late and we were in need of a shower and food and gave up, deciding to make do....dreadful decision!

I could repeat everything other more recent reviewers have written and taken photos. There seems a clear split between those people staying in the more recently refurbished part of the building and those staying in the very old rooms where we were....

....Our room was nowhere as bad as some seen on those photos. However, whilst it looked clean at first glance, the whole place needed a deep clean. The towels and bed linen were long past being what we'd call white! I very much doubt the sink, toilet, shower area, doors, walls, etc has seen a good scrub for many years. There was a back stairwell that had spillage when we arrived, which was still there when we left! The young men cleaning our rooms looked absolutely miserable, possibly terrified we might complain to them directly. I doubt they were paid well and no-one seemed to be supervising there work. I certainly don't blame them. The owners appear not to care about their business, with the exception of those paying for upgrades. Signs about everyone being 'friends here' was a joke!

Breakfast was laughable...many of us shared the humour of what was considered a continental breakfast. My bring gluten and dairy intolerant meant I have a boiled egg for my breakfast that first morning, no fruit, which was expected. I'm used to sorting myself out in some Greek Islands, that's fine, but people were complaining about the quality of the bread, the ageing toaster, the few cold meats, big tub of plain yoghurt and 1 type of cheeses available, none of which was kept cold! One morning a lady tackled the owners wife....no yoghurt and no eggs. She told her there's a shop over the road. The poor chap responsible for breakfast looked like he was carrying the weight of the world on his shoulders!

What can these business people be thinking. It's just dreadful. We will be speaking to our tour operator...this so called hotel should not operate as it is at present, unless certain measures are taken to care for the building that isn't up to standard for those paying good money

Quite funny reading the 5 star reviews, these are possibly written by 'regulars', friends of the family who own the Iris..strange how they don't mention the glaring obvious Dangerous faults..the poolside safety, the broken tiles, the pool which unmarked depth is around 3m,..which is nearest to the CONCRETE kids pool/inflatable storage or the 'Compulsory' outdoor shower accessed through the garden/jungle/broken sunbeds.. don't slip on the slime in the base. Or they fail to mention the cracked food containers at breakfast, or fly challenge as i called it ..or the plastic serving spoons held together with Celotape?? or the chipped cups. But ah well the family are lovely who own it..oh but don't complain though (you'd have to join the queue)...treatment of you goes down a notch, almost to the point that you feel invisible. And as for the upgraded lovely squeaky clean showcase rooms..yes you can have one..if your face fits, or if the you're a 'regular' or if your a couple...Curse me for being a widow.